|This was my first experience with my tub and possibly my last. Firstly they made a mistake, the site shows free delivery on orders over £25 – Wrong my £120 order of boiler parts just so happened to be made up of none free delivery items and even though this was my tub’s mistake they refused to waive or refund the £7 delivery charge which almost delayed the order by a day. Next, one of the parts arrived from Plumb Centre within two days and the other parts from who knows where nearly 2 weeks later – Overall, compared with many companies on the internet these days, this one did not impress me. One final comment, when things go wrong, you can’t just hit reply in e-mail, you have to go to the site and enter details in to a special page, all a bit of a faff really.
|good communications, very helpfull
would use again.
|Delivery time on items when first ordered was rather long and when only one turned up instead of 2 I was worried.
No need, the replacement came through very quickly
Overall a satisfied customer
|Order arrived on the day stated. Good service.
|Excellent service, saved us a lot of money!!
...Mrs H Petcher
|Product as advertised however for the amount of postage paid i would have expected it to have arrived the next working day not 4 days later
|Great service thanks
|sent photographs of parts required to support today hope they recieved them awaiting your response
|Everything good but the bag was a rather big for the contents.
|Excellent service, thank you, will use again.
...Grace Sturman - Country Cast Baths Limited