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Office hours 9:00am to 4:30pm
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0844 556 1818

Address : MyTub Ltd
61 Victoria Terrace
Whitley Bay
Tyne & Wear
NE26 2QN


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MyTub - Plumbing, Parts and Spares, Drainage and Heating trade supply specialists
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Saturday 2, December 2023
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Feedback
Overall, a not very good experience, admittedly dealing with a tricky problem. Let me first say though that the staff I corresponded with were absolutely first rate- a credit to you. Having said that, It took over two months to locate and ship the part I was looking for, despite having been promised it would be delivered much earlier. Also, the punitive shipping charges meant it was nearly as cheap to buy two as one- so I did. I guess this means you do not want small bits of business. Finally, and not really your fault, the part I was sent was not a copy of what I was trying to replace. It looks like the supplier has tried to produce a universal part to replace many minor variations on the same theme that have been produced over the years. It did not fit. Only through the applicatio... 
...David Pawson
Buying from MyTub was just like being in the shop for real. All the assistants were very helpful and polite and always called me back as promised. Delivered on the agreed date too. Plenty of e mail updates advising on my order. Thank you MyTub Graham - Kelso... 
...Graham Redpath - FAO S Gillard Plumber co G Redpath
We have received the items timely. Thanks.... 
...Tan SM - TCAM Technology Pte Ltd
I dont normally reply to requests for feedback BUT this time I was so impressed with service I had to send some positive feedback. You managed to supply items that I could not find elsewhere, there was a constant stream of status updates so I knew exactly what was happening. One part of the order was on a longish lead time and you despatched the rest of the order immediately and managed to improve the lead time of the remainder. The outstanding order was delivered exactly when you said it would be. This is delighting the customer service - brilliant!... 
...David Smailes
Thank you - bath waste received on specified day, communication about delivery was good and free delivery is always a bonus !... 
...Claire Greengrass
Very impressed. First time Ive used My Tub but no complaints. Have been kept up to date with the delivery date and, although later than originally expected, arrived as per advised and in perfect condition.... 
...Mrs Jean Cox
Very fast delivery. Product best price i could find on the net. Many Thanks Ron... 
...Ron Ragan
Excellent customer service, good prices and fairly quick. However out of the three towel rails I ordered one was scratched and another leaked. Exchanging was not a problem but obviously we had to pay a plumber to come out again. ... 
...Emma Ray
I thought the service was excellent and had no problems, would definitely use you again and recommend. Thank you ... 
...John Watson
goods received on time. Very pleased with service... 
...A C FOSTER BUILDING SERVICES
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MyTub Ltd
61 Victoria Terrace
Whitley Bay
Tyne & Wear
NE26 2QN
Company No. 06352542
VAT number: 917634607
Telephone 0844 5561818 calls are charged at 7p per minute PLUS your telephone network will charge you which can be significant.
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