MyTub - Plumbing, Parts and Spares, Drainage and Heating trade supply specialists

You have no items
in your trolley.
SubTotal : £0.00

The specialists to trust in trade supplies

Tuesday 24, April 2018
login / register

Departments

Bathroom & Kitchen Supplies

Heating System Supplies

Parts and Spares Supplies

Drainage System Supplies

Air Conditioning & Refrigeration Supplies

Manufactures

Manufactures list

Collections

Design collections

Home > FAQ

Frequently Asked Questions

Q : How far in advance should I place my order?

A : You should be ordering your goods well in advance of the start date of your project. This gives plenty time to inspect the goods and gives us time to rectify and problems in this worst case scenario.

Q : When should I book the Engineer or Plumber?

A : Of course excepting emergencies, wait until you have the item or items in your possession, & have checked the condition.

Q : What do I do when my goods arrive?

A : The goods need to be checked off against your order and inspected for any problems.

If there are any problems at all please contact us as soon as possible.

It is imperative you inspect the goods prior to any installation.

Q : My goods have arrived damaged, and not yet been fitted

A : Do not worry, you have paid for a new original product in perfect condition, and that is what you will receive.

Whilst delivering china wear etc, inevitably accidents can and do happen. Provided the item has not been fitted it will be exchanged as soon as possible.

Our business reflects the industry as a whole, however 99.9% of orders do go without any hitch.

Q : My goods are damaged, but have already been fitted.

A : It is possible that the item may have been damaged during fitting. In order to help us look into your complaint we may ask the manufacturer to call at your home to examine the goods. A decision will then be made as to whether or not the damage was caused by the installation process. If it is deemed by the manufacture that the damage was caused during installation you could be liable for a bill for the manufactures time.

This is why it is imperative you inspect the goods prior to any installation.

Q : My goods are faulty or have developed a fault.

A : Please contact us as soon a possible after you discover a fault and we will deal with the matter in accordance with your legal rights. In addition certain products will also be covered by manufacturer's guarantees details of which will be supplied with the product where relevant.

Q : I have a question for the manufacture, will they talk to me?

A : Yes, mention that MyTub has recommended you talk direct with them prior to your purchase. Here is a list of manufactures contact details...click here

Q : I have ordered an incorrect item & want to return it.

A : Call or e-mail us FIRST.

Do NOT send anything to this office or to the branch without
speaking to us.

Q : My order total is over the FREE delivery value, but there is still a delivery charge?

A : There are two different depatments to MyTub, Parts and Plumb and they have different delivery charge rates;

Plumbing lines;
Orders under £25 = £12.50,
Orders over £25 = FREE.

and

Spares & Parts lines;
Orders under £50 = £5.99,
Orders over £50 = FREE.

Lets say you order an item from the Plumb line which is over £25 but also a Parts item which is under £50, there will be a charge for the Parts item even though your order total is over £50, as the two items come from different departments and delivered separately.

Your Shopping Cart is Empty

Feedback

Received my order very quickly. Was kept well informed of the process... Very satisfied with service....
...C Clark

Thankyou for a very quick and reasonably priced service. From a satisfied customer. ...
...Leslie Carter

Goods delivered, in good order, on date that had been stated. Excellent customer service and great prices. Highly recommended!...
...Veronica Launn

Very many thanks to Jeanette in Sales for all the extra trouble she went to checking product suitability for me. Excellent customer service, much appreciated....
... Paul

Excellent service at an unbeatable price. Goods ordered in the monring and delivered to my door within 24 hours at no extrta cost....
...Jas Sandhu

item delivered promptly, really pleased with purchase and service...
...J SAMPSON

I found the Company MyTub very helpful, well priced and after my electrician found he diid not need the part, only an hour after I had placed the order, they canceled the order without a fuss. I shall certainly place them at the top of my list for future plumbing parts. B.rgds...
...TERENCE MCSTAY

A really great service. Very competitive price, and quickly delivered....
...Nathan Kemp

Basin arrived safely and on time. I appreciated being given a timescale for delivery when I ordered and updates to confirm despatch and delivery date. Your price was the best I could find on the internet and service was excellent. I would use your site again. thankyou....
...alison barnsby

All good, thanks!...
...Gillian Hodgson

more reviews...



shop \| blog \| manufactures \| feedback \| view cart \| your account \| contact us \| faq \| home
site security \| delivery \| disabled VAT relief \| privacy statement \| cookie policy \| terms & conditions \| company policy


	MyTub Ltd 61 Victoria Terrace Whitley Bay Tyne & Wear NE26 2QN Company No. 06352542 VAT number: 917634607	Copyright 2007 - 2018 © MyTub Ltd	Plumbing, Parts and Spares, Drainage and Heating HVAC Trade Supplies Specialists