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home > terms and conditions

Terms and Conditions of Sale


1. Definitions

Goods means the supply of products or such other goods which the Buyer agrees to buy from MyTub

Price means the price for the goods excluding delivery

Seller means MyTub Limited (“MyTub”)

Conditions of supply all contracts for the sale of goods by the Seller

Buyer Yourself

2. Conditions applicable

2.1 These Conditions shall apply to all contracts for the sale of Goods by MyTub to the Buyer to the exclusion of all other terms and conditions including any terms or conditions which the Buyer may purport to apply under any purchase order confirmation of order or similar document. These conditions will prevail over any other information supplied to the Buyer or displayed on our website.

2.2 All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these conditions.

2.3 The contract for sale of the Goods shall not be concluded until MyTub has confirmed the order to the Buyer.

2.4 Acceptance of delivery/collection of the Goods shall be deemed conclusive evidence of the Buyer’s acceptance of these conditions.

2.5 Any variation to these conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by MyTub.

2.6 If the Buyer purchases Goods designated in writing to the Buyer as a special or made to order Goods, the Buyer understands that the Goods are obtained by the Seller on a Non-Cancelable/Non-Returnable basis; therefore, your purchase of Goods designated as special or made to order are Non-Cancelable/Non-Returnable.

3. The Price and payment

3.1 The price shall be the price set out in the order for the Goods.

3.2 Payment of the Price shall be due with the order.

3.3 Interest on overdue invoices shall accrue from the date when payment becomes due from day to day until the date of payment at a rate of 2% above HSBC Bank Plc.’s base rate from time to time in force and shall accrue at such a rate after as well as before any Judgment.

4. The Goods

4.1 The quantity and description of the Goods shall be as set out in the Order.

4.2 MyTub may from time to time make changes in the specification of the Goods
which are required to comply with any applicable safety or statutory requirements or which do not materially affect the quality or fitness for purpose of the Goods. Also, MyTub do not warrant that the colour of the Goods will exactly match the colour shown on the website.

5. Warranties and liability

MyTub warrants that the Goods will at the time of delivery/collection correspond to the description given by the Seller (subject to the terms of clause 4.2).

6. Delivery of the Goods

The Buyer shall make all necessary arrangements to take delivery/collection of the Goods whenever they are tendered for delivery/collection unless MyTub has agreed to arrange for delivery.

7. Acceptance of the Goods

7.1 The Buyer shall be deemed to have accepted Goods 24 hours after collection by delivery to the Buyer (unless the Buyer is a Buyer defined in condition 11).

7.2 After acceptance the Buyer shall not be entitled to reject Goods which are not in accordance with the contract.

8. Title and Risk

8.1 Title shall pass on delivery/collection of the Goods.

8.2 Risk shall pass on delivery/collection of the Goods.

9. Remedies of Buyer

9.1 Where the Buyer rejects (where the Buyer is entitled to reject the Goods) any Goods then the Buyer shall have no further rights whatever in respect of the supply to the Buyer of such Goods or the failure by MyTub to supply Goods which conform to the contract of sale.

9.2 Where the Buyer accepts or has been deemed to have accepted any Goods then MyTub shall have no liability whatever to the Buyer in respect of those Goods.

9.3 MyTub shall not be liable to the Buyer for late delivery of the Goods.

9.4 MyTub shall be under no liability whatever to the Buyer for any indirect loss and/or expense (including loss of profit) suffered by the Buyer arising out of a breach by MyTub of this contract.

9.5 In the event of any breach of this contract by MyTub the remedies of the Buyer shall be limited to damages. Under no circumstances shall the liability of MyTub exceed the Price of the Goods.

10. Supply of Goods only

10.1 The Buyer acknowledges that MyTub is simply a supplier of Goods and any installation or fitting of the Goods is the sole responsibility of the Buyer.

11. The Consumer Protection (Distance Selling) Regulations 2000 (“the Regulations”)

11.1 If the Buyer is a consumer within the meaning of the Regulations the following cooling off provision applies.

11.2 Goods delivered must be cancelled in writing within 14 calendar days after the receipt. The Buyer will be liable to reimburse us the direct cost of recovering the goods if you cancel the order. The Buyer would then be refunded the value of the order less the direct cost of our recovering the goods. Please note the cost of recovering the goods will not exceed 25% of the gross value of your order but the exact cost will depend upon the nature of the goods and your location.

12. Proper Law of Contract

Sales on this website are governed by English law and you agree to submit any dispute to the non-exclusive jurisdiction of the English courts. All orders are subject to these terms and conditions and no amendments will be accepted by us. These terms and conditions do not affect your legal rights.
These terms and conditions only cover the MyTub Ltd web site. Any other web sites to which you link from this site may be governed by their own terms and conditions. We accept no responsibility or liability for the content of web sites which are not under our control.

13. Trademark and copyright

"MyTub" is a registered trademark of "MyTub ltd ", and its subsidiaries (collectively "MyTub ltd") in the UK. "MyTub's" graphics, logos, page headers, button icons, scripts and service names are the trademarks or trade dress of "MyTub". "MyTub's" trademarks and trade dress may not be used in connection with any product or service that is not "MyTub's", in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits "MyTub" and not without writen permission from MyTub ltd. All other trademarks, logo's or slogans not owned by "MyTub" that appear on this website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by "MyTub".


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Feedback
good price speedy delivery kept me informed about each stage of delivery would defo use this company again thank you... 
...mrs susan wareing
Amazing range of spares and the only site I could find that had the item I needed in stock. Good service and prompt delivery. My only gripe was that the delivery charge seemed a bit heavy but if you need the part you pay the price. Thanks for your help... 
...Keith Hayter
A long delay in getting the delivery, and when opened the drain cover was damaged, looked like it had been dropped and a corner cracked, overall not fantastically impressed! ------------- ------------- ------------ Good afternoon, we are arranging a replacement. Please accept our apologies thanks Regards MyTub... 
...David Mcmullon
All was fine - bit of a nuisance having to go and pick it up from Bristol Parts but very luckily they were not too far from me - and anyway I can understand and approve of the reasoning behind it. ... 
...Don Thomson
I cannot comment on the basin itself, as the plumber still has to fit. The delivery was exceptional. I missed the van in the morning but the driver put a personal note through the door with his phone number which I called, and he delivered on the way back to the depot. That is terrific service. Well done Inverness!... 
...Alexander GORDON
MyTub did an excellent job, total satisfaction. Even though I originally ordered the wrong item, they were happy to help replace it with the correct one.... 
...Julius Ross
In need of a replacement timer for my central heating, I found MyTub offering the keenest price, apart from their shipping cost to me here in France. Not to worry, I found a cheaper shipper and MyTub were more than happy to oblige, including prompt email exchanges to coordinate collection by my preferred shipper. I just wish I had more business for them . . .... 
...David Weale
cannot fault service, delivered on date arranged.... 
...william harper - Mr
Delivered my items in good time, but had to contact the company to ascertain the delivery day, then found out that two aeration tubes were broken, i then contacted the company who then sent replacement parts but had to wait a week, then had to contact company again to ascertain delivery date again. Was quite happy overall with service. ... 
...Aubrey Poole
Ordered a Roca bath & legset using the website which was very easy to use. Received lots of email confirmation and delivery information which was excellent. Used the on-line chat to see if we could arrange an afternoon delivery which was immediatly responded too by Debs and delivery was arranged as requested all very promptly. Bath was delivered at 4pm the next day, which was spot on, by a very polite and courteous chap. Thank you My Tub - would definitely use you again and would defintely recommend to others. 5 Stars!... 
...Mrs K A Back
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MyTub Ltd
61 Victoria Terrace
Whitley Bay
Tyne & Wear
NE26 2QN
Company No. 06352542
VAT number: 917634607
Telephone 0844 5561818 calls are charged at 7p per minute PLUS your telephone network will charge you which can be significant.
Copyright 2007 - 2025 © MyTub Ltd
  Plumbing, Parts and Spares, Drainage and Heating HVAC
Trade Supplies Specialists