Customer FeedBack

Part I ordered was delivered very speedily. I needed this gas valve as my heating had broken.
Very relieved when it arrived a day before the date I was originally given, thank you.

A prompt and efficient service, delivery on time. A good experience, can definitely recommend.

What an amazing service. I ordered two soft close loo seats, I was given a courtesy call to check I’d ordered the correct one. The toilet seats were subsequently dispatched and arrived the next day.

Good prices, not the fastest delivery but regular status updates. Useful for their eclectic mix of products.

What wonderful site and service. Managed to find a discontinued item which I tried everywhere without success! Saved the day and i’m very grateful!

Thanks so much to MyTub for sourcing the coals for my gas fire these were very difficult to find and ensuring delivery by the date I needed. Very helpful customer service staff. Highly recommended.

Sink and tap are better than anticipated, always a problem when ordering just from photographs.
Delivery was a bit of an issue, stock not available but then it was available. Dispatch did keep me informed. Arrived on the day stated and the sink and tap in perfect condition. Just need to install it now:

Received in good time and as described, thank you

Great service, supplied exactly what I needed. Highly recommend.

One of the best companies to deal with
The staff go out of the way to help you
They treat you if you’re one of the family.

Quality products at a reasonable cost. Items were delivered as soon as they were available from manufacturer. 1 of 6 items found to be damaged but was immediately organised to be replaced.
Overall a Good service and good communications by Mytub and i would use again.

Great Service
Goods arrived next day and were exactly what I wanted

Put simply, outstanding.

Special order of imperial sized radiator, on a 5 week lead time, delivered within 3 days of placing order.

Thank you

Very helpful and prompt speedy delivery.

Dear Sir

Please your packing is very ok especially way and manner the items was labeled very good. The only problem is the delay.

Great customer service. Helped locate a part we needed.
Easy to order. Fast delivery.

I ordered a toilet cistern which arrived promptly but I had selected the wrong item. When I called for help to get the right item, Steve was extremely helpful and patient in getting me the correct one. Many thanks!

Excellent Service

Steve was very helpful in assisting me source the correct part.

Thank you very much for your excellent service. We have been to Maidenhead and collected the pedestal. Even though the item is not part of your current collection you were able to locate one for us and we are very grateful. very many thanks.

Swift delivery of the required item, many thanks.

So pleased I was able to still buy the correct vermiculite for my Valor gas fire. I bought a cheaper pack first, of a different brand from another company, which had larger granules. Unfortunately, I found it caused quite loud popping noises when the fire was on. Using the correct vermiculite bought from your company has made all the difference. Also, it was delivered within good time.

Excellent service, The Item was delivered as promised, will certainly use you again if needed.
Private customer.

Great service Than you

All went smoothly.
Especially with a telephone call.
Thanks

Did try to order part from another supplier waited one week only to be told part not available and had been on back order for 3 months.
Contacted MyTub and they had it on the shelf fitted within 5 days.
Thank you.

Excellent experience, had the part I needed despite it being an outdated item and I found it quickly on the website and delivery was fast

A little confusion between myself and sales team.
However, I still received the order some days later.

Saved me looking elsewhere.

Thanks.

I was looking some parts for my Be Modern gas fire. It is an old model and parts aren’t easy to find. But I was able to obtain all the items I needed from the MyTub website.

And all quickly available and at a good price. So, I highly recommend them for gas fire spare parts. Peter

Very good communication regarding additional delivery charge as item had to be ordered from manufacturer, arrived quickly.

I have bought numerous items for my gas fire and have always had very good service. Mytub is also the only place I can find that sell the items I require for my gas fire, even the makers dont stock spares for my particular fire. Thats why I deal with Mytub because they have what you need and at a very reasonable price. Very good communications that keep you updated on your order. I can always find what I am looking for on their website by using the search facility.

All good. Excellent service

Goods as described and delivered as promised. Excellent service.

I found your service friendly and efficient. When DPD failed to collect the package from my first order Steve dealt with it promptly and it was picked up the following day.

Excellent service with regular updates on delivery. Product was as advertised on website which was easy to navigate.

Excellent communication over the phone with a delightful chap who knows his onions and Very professional with it. The correct item was delivered on time ... So Well Done All Round and Thanks Everyone who organised and executed the Deed.

Smooth ordering process.
Items despatched and delivered to me as planned.
The goods were well packaged and arrived safe and sound.
My gas engineer will be able to give a more balanced view when he arrives to service my fire but I cannot see any issues.

item arrived as specified, good service, would recommend

Thanks for the service. Everything went really well and the delivery driver was helpful towards my heavily pregnant wife.

Good service. Faster to send the order with DHL to Iceland

Good service, kept me update with shipment delivery information.

Very helpful and efficient service

Thank you, yes I received the order in perfect condition, I want to thank you for the service and communication during the preparation of the shipment
THANKS !

René
Service 5 étoiles!!!!!

Very good service
Good Product
Also very good customer services,


Thank you

A Fast Delivery

Great service, only place with the parts I needed, postage was a bit high but delivery was prompt and communication was excellent

Excellent service from ordering to delivery

Very helpful chap, will use you again

A competitive price and fast free delivery will certainly buy a from this company again

I have been very impressed by the service that I have received from MyTub. They have been very responsive and have kept me fully up-to-date with the progress of my order.

I had a problem trying to find a replacement element for my old towel warmer, and Steve went to great lengths to try and find a solution for me. Unfortunately he couldnt resolve the issue, but he was extremely helpful and understanding and I thank him for that.