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MyTub - Plumbing, Parts and Spares, Drainage and Heating trade supply specialists
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Contact MyTub for Plumbing, Parts and Spares, Drainage and Heating 0844 556 1818

The specialists to trust in trade supplies Upto 60% off RRP
Tuesday 30, May 2017
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We are continually looking to improve the customer experience with our company. As someone who has used our services you are most qualified to judge us, we would gratefully accept any feedback you would be willing to give, good or bad. Your feedback will help us improve our service to you.

Post your own comments about our service here


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Displaying: 1 - 50 of 3470 reviews - page: 1

13-05-2017 : Mrs Jane Shaw - Mr

Item arrived promptly, is just as described. An excellent service all round. I particularly like the fact that you ask for feedback. So many companies are not interested once they have sent the goods.

12-05-2017 : Pam - Shimeld

Very pleased with the efficient way you handled my order. It arrived on the date you stated and you kept me up to date with the order. Would highly recommend your services. Thank you.

11-05-2017 : Alan Wade

1st Class service and extremely fast delivery. My local shop said they could not supply replacement coals aerator tubes for my gas fire because they were very fragile and always arrived broken. Well these were extremely well packed on bubble wrap and arrived in first class condition. All the coals matched up exactly with the layout diagram.

11-05-2017 : mark stocks - the bradford hotel

very good was all kept updated on the progress would use it again when needed

10-05-2017 : Paul Tilson

Good service for a difficult to source component. Email saying it was delayed arrived after it was delivered but not complaining!

09-05-2017 : Michael Brennan

Thank you received my order, item has been fitted, great service

06-05-2017 : ian hendley

Great service. Delivered when promised
Faultless. Thanks guys 👍🏼

05-05-2017 : J S Williams

Only niggle: I waited in on the estimated delivery day but received an email at 4pm saying it would in fact be the following day, thus wasting my time. Luckily, Im retired! Communications otherwise good.

03-05-2017 : Roy Waddleton

Thanks to the tenacious efforts of Brenda and Christine you have been able to locate and supply a vital, but rare component for my very old boiler. Without this part the boiler would probably needed to be replaced. I was constantly informed as to progress, always in an efficient and courteous manner. These two ladies are a credit to your business and are the foundation open which successful businesses are built.
Very sincere thanks to all concerned for your efforts

02-05-2017 : Stephen West

Thank you for great service, I am delighted with the product.
The communication was great and easy to to business
I have reviewed on trustpilot

02-05-2017 : MARKABRAHAM

Nice friendly service, with regular updates.


01-05-2017 : Malcolm Drysdale

You found an obsolete pump which no one else could find for which I thank you.
Now for another item,a Grant RFT thermostatic controller.My one has had the transmitter part damaged.
Please advise.

30-04-2017 : james wolstencroft - j wolstensroft

hi, thanks for a good all round parts, service, and delivery. All good. cheers, James

28-04-2017 : Douglas Robbie - Dunlaw House Hotel

Thank you for your VERY prompt excellent service for product needed asap
All arrived as stated

27-04-2017 : james wolstencroft - j wolstensroft

Thanks for the good all round service, parts, and delivery. all good. cheers, James Wolstencroft

27-04-2017 : Patricia Young

very good service, our order was delivered when we were informed it would be, a fast and satisfactory service. The web site was easy to use on a lap-top. The product was exactly what it should be. I shall use My Tub again should the need arise. Many Thanks

27-04-2017 : Philip Tancell - JP Heating Installations Ltd

Found the service good with no issues receiving the order.
I did however, when looking for the components by name the item was not so easy to find.
I did have the manufactures catalog and was able to search by product code which worked well.
Would recommend to other engineers
Philip JP Heating Installations Ltd

24-04-2017 : richard farmer

Great product, arrived quickly. Hassle free shopping for an item that I couldnt find anywhere else cheaper!

Highly recommended.

24-04-2017 : Strongbond Construction - Strongbond Construction

Order received within stated time, very pleased with the delivery.

24-04-2017 : Colin Campbell

Order delivered on time and as described.
Web page is easy to navigate although a tad basic in looks. Does the job though.

21-04-2017 : Bruce Mountain

Your service has been excellent. The part I wanted has arrived and been fitted. Your customer service is excellent, keeping me fully informed at all stages. Thank you.

21-04-2017 : Mr Simon Morrell

Great service and terrific staff. Thank you so much for getting my order to me in time.

21-04-2017 : Simon Macpherson

Fantastic service and really helpful chasing down delivery

15-04-2017 : Ovidiu Hategan - Speed Facilities Management LTD

Great service, genuine parts and arrived on time. Very friendly staff. Please add images assigned to products on your website as not always we know the part number were looking for.
Thank you.

09-04-2017 : Marcus Sutton - K.Sutton

Excellent communication will re order

08-04-2017 : Clive Townley

Excellent service from Christine, shame the delivery company did not care as well.

05-04-2017 : paul errington

fantastic great service well informed

05-04-2017 : Mr John Scott - Best Western Pinewood On Wilmslow Hotel

Easy to use website, kept informed about delivery date, arrived perfectly, well packaged. Cannot fault MyTub. 1010

03-04-2017 : Gary Mills - Decorum

Nice easy trade thank you

02-04-2017 : Radoslaw Gugnowski - RMG CONSTRUCTION LIMITED

I am happy with my purchase.
Good communication by seller including delivery date straight after purchase.
Item delivered as information provided.
Nothing to fault
Many thanks

01-04-2017 : Ian Duriez - Murtec ICD

I am very pleased with mytub, the sales process went well, apart from through no fault of their own that did not receive my order straightaway because I forgot to press the confirm button. I really like the facility of being able to pay by BACs and the goods were correctly delivered apart from through no fault of their own the carrier had a problem and the goods were a day late, but even then it was a quick service.

31-03-2017 : Malcolm Little

I was very impressed with the efficient way my enquiry was was dealt with and how quick my order was progressed.
The email communication was excellent, i cant thank the staff enough especially supplying me with the gas boiler part I required as I was let down my three sites who said they could supply the part.
Thanks again Mytub.

31-03-2017 : Neil Stephens

I would like to say that MyTub were extremely helpful Laurie with sourcing my spare part. Quick, efficient and polite.
The part arrived very quickly.
Thank you

27-03-2017 : Dharmesh Kesur - Heart of Kent Hospice

Fast effective service - got what I wanted - job done!!

24-03-2017 : Roy Cullington

First class product, accurately described, fairly priced and very promptly delivered. However, I did think that the delivery charge was too high. I think that there should have been an option for a lower delivery charge, combined with a longer wait for delivery. Certainly, I was in no hurry - but had no option.

24-03-2017 : Brian Rattley

Excellent service and communication. Thank you!


no issues -

22-03-2017 : James Gray

Good prices, delivery & order communications.
Difficult website especially when searching for products.

20-03-2017 : Rosa Hargrave

Great service

20-03-2017 : Simon Goddard

Very nice and sturdy unit with nice deep sink now fitted, but ... rather difficult to fit as:
a holes for plug and tap were not flat, so lots of silicone required to make neat and watertight
b only a hole on one side of the sink to secure to wall - could do with one on both sides to hold it stable
c no levelling adjusters provided on cabinet, and made unnecessarily complicated to level by having 5 fixed feet on it.
I would not buy this if I was getting someone else to fit, as they would not be able to fit it very well in the time they had allocated to the job.
Also think twice before buying a ready-assembled vanity unit if the pipework means you need to cut away the back at all - it is quite awkward to get at once assembled, whereas the parts of a self-assembly one can easily be cut on the bench.

20-03-2017 : Mike Tattum - Mr

I placed a small order for 6m of 15mm x 1mm thick copper tube which is an unusual size not commonly stocked. Between them Deborah and Christine managed to source the tube and get it safely delivered. Given service like this I will certainly use MyTube again.

20-03-2017 : Ray Riley

Efficient support team provided prompt response to my enquiry on the product availability. Ordering was very simple with quick email confirmation and several updates on the timing of delivery. The product arrived within 5 days. Excellent service all round.

19-03-2017 : Irene Beaumont

Thank you for your excellent service and delivery of our two items. We were kept informed from start to finish and the items were delivered exactly when stated. We would definitely recommend your company.

19-03-2017 : Donald Fisher

A delay with supply - but kept fully informed of issue - good price for item - will use again

17-03-2017 : Joan Walker

We had looked everywhere for this matching tap! and then found it easily on your web site.
Have found the customer service excellent. A big thank you to Christine.

16-03-2017 : Keith Edwards

MyTub provided a very good service for a specialist item keeping me fully informed from the initial order through to deliver, which due to the nature of the item took a few weeks. Would happily recommend this company.

15-03-2017 : Jean-Luc Laloe

All worked-out very well, well done, thank you,

15-03-2017 : Dougie Skinner

Service and delivery excellent

12-03-2017 : Andrew Nangle

Very happy with price and delivery time. When I tried to pick up at Plumb Center they did not know who you were and denied any knowledge of my order.Web site needs better search and navigation do that you can home in on each product easier.

09-03-2017 : Jennifer Adams

I continue to recommend My Tub for their excellent and responsive service. Helpful and efficient customer services.

page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 - 20 |
Displaying: 1 - 50 of 3470 reviews - page: 1

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MyTub Ltd
61 Victoria Terrace
Whitley Bay
Tyne & Wear
NE26 2QN
Company No. 06352542
VAT number: 917634607
Copyright 2007 - 2017 © MyTub Ltd
  Plumbing, Parts and Spares, Drainage and Heating HVAC
Trade Supplies Specialists