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Contact MyTub for Plumbing, Parts and Spares, Drainage and Heating 0844 556 1818

The specialists to trust in trade supplies Upto 60% off RRP
Saturday 15, December 2018
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Customer FeedBack

We are continually looking to improve the customer experience with our company. As someone who has used our services you are most qualified to judge us, we would gratefully accept any feedback you would be willing to give, good or bad. Your feedback will help us improve our service to you.

Post your own comments about our service here

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Displaying: 1 - 50 of 3752 reviews - page: 1

08-12-2018 : Gillian Reeves - Ms

Unfortunately initially the wrong size coals were delivered for my gas fire.However once I had notified My Tub they were very helpful and efficient.Most impressed with how quickly Stephen responded to my emails.
Correct coals now delivered!!Many thanks Gill

06-12-2018 : victor a hill - private

very good got was advertised
and also a telphone call to them to adiveson fitting and is on and working
many thanks vic

06-12-2018 : Donald Macintyre Henry

Best value I could find on Trianco Eurostar baffles.
Very fast delivery.
Fitted today, everything good.

05-12-2018 : ROGER GARDNER

Satisfactory item and service delivery ,will use again.

30-11-2018 : Claes Domeij

Super ! Very pleased. From order to delivery !!!

28-11-2018 : Mr Robin Hooper - Tar Hinton Farms Ltd

Wonderfully efficient. Thank you.

24-11-2018 : KK

Excellant service, received item that I ordered in earlier than expected delivery.
Item recieved as described on web page & brand new.
Great experience with very helpful staff too.
Many thanks.


22-11-2018 : Diane Curtis

It was easy to find the branded product I wanted on your website and delivery was on the day stated. Thank you for an excellent all round service.

21-11-2018 : Nicholas Warner

Whilst I was dismayed that the item I want to buy was offered for sale but not available at all, the assistant Steven was very helpful.

21-11-2018 : Michael Ascherl

Very good service- the shipping cost went up because of the end supplier. The gentleman at Mytub was so apologetic and was more upset than me about the increase! He is an asset to your business. The shipping was also very good and arrived as forecast.

19-11-2018 : James Spy

Order delivered on time with no problems.
Price very keen too.


First time of ordering and very pleased with the service. Order arrived on time and well packaged.

18-11-2018 : kathleen davison

Fantastic service fast delivery

17-11-2018 : Trevor Handley

Incorrect picture shown against product, resulting in having to phone mytub to confirm correct item would be sent. Helpful sales advisor confirmed picture was incorrect, but right product would be sent. Website was updated and now shows correct picture for product. Items delivered. Would use mytub again.

16-11-2018 : Chris Waters

Great service. Picked up on my comment in the order about urgency of the order and then contacted me to offer an express delivery service which meant that I received the order on the date required. Very helpful service.

16-11-2018 : Michael Downes - Bower and Child Ltd

Great price and received the following day, will use again!


Thanks very much the part you sent me did the trick

03-11-2018 : paul coster - Mr

Very good service , saved a lot of time searching parts

02-11-2018 : kenneth freeland

Delivered item in bubble wrap in plastic bag, delivery driver opened bag so i could inspect items2 aerator tubes ok because these are quite fragile.but no problems,good coms del on time, items as ordered.
k freeland

01-11-2018 : Mrs Hayley Lane - Best Western Pinewood On Wilmslow Hotel

Service very good and the website easy to use. Parts in stock this time so received quickly. Unfortunately waterless urinal spares are expensive but thats not the fault of the supplier. Manufacturers need to lower the price to make waterless economical.

29-10-2018 : brian wakefield

excellent service and good price

28-10-2018 : Robert Kirk

Very good to deal with, kept me up to date with the ongoing progress of the order.
Would definitely use the company again.

26-10-2018 : LYNDA SQUIRES

Good quick service, exactly what I orderded. Easy to access the website site. Thank you.

26-10-2018 : John Greig

You had the exact part for an old model fire which was great, and from order to delivery was only a few days. Again, well done. The only thing that I struggled with, was the option of collecting from an outlet, of which I think were 755 places. I couldnt find the locations anywhere. Perhaps for trade only All in all great service and would use you again

26-10-2018 : Brendan Queenan - QOD Construction Limited

Great service from start to finish. A1

25-10-2018 : Mike Aiken

You had the 29 year old Thermostat x 3 that I needed for my old radiators. The price was fine. After a bad start with TNT delivering very inflexible and failed to deliver as requested, an alternative company to deliver was then slotted in very quickly and delivered with no issues. Product fitted no problems and works a treat. Email function on website very useful. I will use MyTub again for sure!!

24-10-2018 : ron nicholson - kaiser permanente

thank you so much for all your help
order was delivered as promised
customer service was excellent
next time i need something from overseas you will be my first stop
again thank you for all the help
have great day

20-10-2018 : Douglas Anderson

Brilliant - you got me the old part that British Gas couldnt find and saved my boiler for a few more years ! The part came in one day rather than the three days I was resigned to. Thanks

19-10-2018 : John - Bethel

Ordered 3 bottle gulley plugs that weren’t in stock but I knew about, was kept uptodate of when my order was to be delivered and it was exactly on time , would use My Tub again for parts, well pleased with them

19-10-2018 : Chaten Parmar

The part I was after was very hard to find but MyTub had two of them in stock. Great response from sales team and the product was delivered ahead of the scheduled time.

19-10-2018 : Marc McLean - PlumbRite

Excellent service. Will use again. They sourced a difficult part to find and delivered it within a few days. 5 stars 🙂

18-10-2018 : James Costello

Responded and contacted quickly. They sorted out a basin that was no longer produced but they still managed to locate one 4 miles down the road. Cant fault them. Great service. Thanks

18-10-2018 : simon chambers - SDC Plumbing

Very good service
Bend over backwards for there customers
Thank you

17-10-2018 : Roy Pittman

Really helpful sales and support staff, only negative is that the three ordered items were each delivered separately. One of the delivery drivers left a message that the item was to returned to depot whereas it had infact been left with a neighbour. Suggest that items ordered together are dispatched together Itll save on your delivery costs an make tracking easier.

17-10-2018 : Oliver Sandner

Good and very fast Delivery to Germany. Everything was very good.

11-10-2018 : John Hughes

Great price and helpful communication after order placed. Although there was a slight delay due to stock problems the item has now been received well in advance of the original estimate. Very happy with the product and the service received.

10-10-2018 : Neil Harper

The van driver couldnt find our house, so the item ordered was left in Chesterton - a ten mile round trip away. Anyway, we got the item eventually, so problem solved, and were very happy with the goods!

10-10-2018 : David McColl

Good price, long wait for goods. Updated often why the goods were delayed.

08-10-2018 : Tim Bartlett

Very pleased with product and service provided. My plumber found it easy to install, and it works fine.

27-09-2018 : mrs c a barnard

brilliant thank you i have had such a problem getting this part for my fire you got it for me with in days thank you so much

27-09-2018 : Jim McCarron - Nichol McKay Ltd

First time we have used this company found there customer services to be extremely good my contact was Samantha and any questions I had were dealt with immediately and full answers given, will definitely deal with them again, speedy and excellent customer service.
Jim McCarron
Plant manager

14-09-2018 : Robert Joseph Wilson

Thanks for your promp service the package was well protected.

10-09-2018 : Ian Currie

My order was delivered on time, as per your confirmation email. Your desk top website was easy to use and I found what I wanted very quickly by typing the products name in the search box. I am very happy with your service and would use you again. Many thanks.

09-09-2018 : Colin Hiscox

Your website was easy to navigate with a huge range of products at excellent prices. I was out when the first delivery was made and no note was left so there was a delay before I called and discovered what had happened. Delivery was quickly rearranged but it was more convenient for me to collect from a local depot. Thanks.

08-09-2018 : Robert tweedie - Stevens electrics

I must thank you for your very prompt delivery.
Ordered on Monday and part installed on Thursday
I was impressed and will use your service again.
Thanks very much

06-09-2018 : Tan SM - TCAM Technology Pte Ltd

We have received the items timely. Thanks.

06-09-2018 : V. Robertson

Im really impressed with the service from MyTub. I was contacted by phone and email regarding a problem with part of my order, offering a suitable substitute, and the order then arrived exactly at the time I was given.
I havent yet installed the new sink, but it seems to be good quality and exactly as described. The website was easy to navigate, and I am delighted overall with the excellent service they provide.

02-09-2018 : Kevin Evans

Goods received well packaged and intact. Because they arrived later than I expected 13 days after order I will not have time to assemble and install before going on holiday so cannot comment on quality of product yet. I was well informed about the progress of the order and received a telephone call to check and confirm the delivery date which was useful.

29-08-2018 : Angela

Hello Steven,

Thank you very much - I have received today my order from you including the Armitage Shanks diverter for my mixer bath taps and shower. I am very grateful that you had this item still in stock. Many thanks for all your help.
Wishing you and mytub all the very best.

Kindest regards,

25-08-2018 : David Tourle

My above order duly received and correct, with many thanks. Will no doubt be ordering online again sometime. Dave T..

page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 - 20 |
Displaying: 1 - 50 of 3752 reviews - page: 1

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MyTub Ltd
61 Victoria Terrace
Whitley Bay
Tyne & Wear
NE26 2QN
Company No. 06352542
VAT number: 917634607
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  Plumbing, Parts and Spares, Drainage and Heating HVAC
Trade Supplies Specialists