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MyTub - Plumbing, Parts and Spares, Drainage and Heating trade supply specialists
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Contact MyTub for Plumbing, Parts and Spares, Drainage and Heating 0844 556 1818

The specialists to trust in trade supplies Upto 60% off RRP
Monday 23, April 2018
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Customer FeedBack

We are continually looking to improve the customer experience with our company. As someone who has used our services you are most qualified to judge us, we would gratefully accept any feedback you would be willing to give, good or bad. Your feedback will help us improve our service to you.

Post your own comments about our service here

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Displaying: 1 - 50 of 3656 reviews - page: 1

19-04-2018 : Paul Felgate

Good quick delivery
Email enquiries responded to quite quickly too!

17-04-2018 : Mary Henley

MyTub was very helpful with my order, after the replacement item I needed turned out to be discontinued. Christine was helpful in liaising with the manufacturer to identify a suitable alternative that would work in my bathroom without drilling more holes in the tiles. She also arranged for the delivery to be delayed by two weeks until I got back from holiday. Fantastic service!

16-04-2018 : Kirsty Ellis

Excellent service and communication throughout the process of the order

15-04-2018 : Doug Farmer

Great service. You helped me get the right product, answered my questions and delivered the goods on time.

15-04-2018 : David Jones - Mr

Feedback - great buying experience. No issues with purchasing, great price, quick delivery. I would highly recommend and will be using again. Thanks

14-04-2018 : J Ryan

Good customer service, package arrived on time nice and quick with good communication Product as described thank you

13-04-2018 : David Duncan

Very good service from My Tub Ltd.
Good website also and products were delivered the day you estimated.
Many thanks.

13-04-2018 : Kevin Firman - Consortium MultiAcademy Trust

Very quick delivery as the item was needed to replace an existing part.
Also price was good value.
I would use you again.

12-04-2018 : Jonathan Finnerty - Green Unit Limited

Good service good price and good timely delivery

08-04-2018 : Peter Craig

Provided a great and fast service for the item I ordered, highly recommended

07-04-2018 : Margaret Von Stoll

Very happy with my order and delivery. Would recommend.

07-04-2018 : Mr Ian Pickup

Great value,quick delivery and good communication thanks.


Excellent service. Fair price and p&p

31-03-2018 : Paul Russell

Very pleased with the service, thank you. Especially pleasing was the friendly telephone manner of the operative when I made an inquiry.

31-03-2018 : Elizabeth Truszkowski

Excellent customer care and service. Great pricing and fast delivery.

30-03-2018 : Mr john law

First class service
The delivery driver was friendly and very helpful, will definitely use your company again. *****

24-03-2018 : John Tutte

Kept me very well informed on the progress of my order.
Original order was not delivered as MyTub advised me the item they were going to supply was in a damaged condition.
They handled everything in a very professional manner.
Would not hesitate in recommending MYTub to friends, family etc.

24-03-2018 : Malcolm Carey

A good company to do business with and service and help exemplary. Adjustments to order made without exception and assistance in finding alternative items was invaluable. Very helpfil courteous staff, Items received on due date as promised and without difficulty.

23-03-2018 : Mr Paul Bruce

Just want to commend your staff on the service given on my recent order. Even though the order value was not particularly large, the delivery mix up was sorted quickly and efficiently. Many thanks.

22-03-2018 : Mr Timothy Wettone

Everything was fine

21-03-2018 : David West - Elco Building Services

Competative price, timely delivery
Customer service on a previous order also very friendly and helpful.
Many thanks

18-03-2018 : Kenneth Manners - None

Item delivered on time and is just the job matched existing taps in bathroom.
Good service and no problems

15-03-2018 : Alex Clark

Excellent service and price

15-03-2018 : David Bell

My order was completed in good time, the website was easy to navigate and I was kept informed all the way through from order, dispatch and estimated delivery. My only comment would be that the items were just in a clear bag, and not boxed, which considering it contained some fairly delicate filters, this surprised me somewhat. But despite this, my order arrived safely. Very happy. Thanks.

14-03-2018 : Alexander Beveridge Cunningham

Items fitted my fire perfectly. Would c.ertainly use myTub again if needed

12-03-2018 : Micheal Jones

I have ordered another toilet from this company, took a while to come as the pan came first and the cistern came later but it was worth the wait and everything was well packaged, I will defiantly use this company again.

12-03-2018 : paul thomas - globe plumbing

1st class - will use again

09-03-2018 : Philip Hope - Phil Hope Plumbing

Product arrived in good time. Efficient service. Really happy with the product. Will use you again. Thank you.

09-03-2018 : Jonathan Dixon

Service is great - you were the only source of this item I could find. The price charged by Terrain however is ludicrous. £60 for what is in effect a PVC frisbee. I have only had to buy this to replace a broken cover for a gully that has been installed some years ago. The price means I’ll never install Terrain or Polypipe again.

07-03-2018 : Carol Beasley

Excellent service from Christine Laurie at Mytub, first ceramic set was damaged so they promptly arranged for a replacement and was with me within a couple of days, would definiately use this company again

04-03-2018 : Ian Dilks

Good price nd arrived on time once despatched but a lot of faffing about because you forgot the price quoted on the invoice which I ad didnt include delivery which then had to be paid separately.

04-03-2018 : Darren Plowman-Read

Excellent service from initial enquiry through to speedy delivery. Thank you.

03-03-2018 : Yvonne Bedford

Good website, very pleased with tap heads as I’ve been told I could no longer get them in Sheffield. Efficient service and updates on my order and delivery. Would recommend this company.

03-03-2018 : David Tong

Rare vintage gas fire radiants arrived promptly and in first class condition despite the snowy weather, very satisfied indeed!

02-03-2018 : Paul Barnes

Special thanks to Christine for sorting out our problem with a broken handle on a Grohe shower mixer valve. She provided an excellent service chasing up the manufacturers and keeping us informed of what was happening. I was able to pick up the part and fit it successfully. Many thanks.

01-03-2018 : Vivek Joshi - Suprimo Products

It was good experience working with My Tub. Customer service always kept me informed of possible date of availability of material and then was delivered too.

MyTub representative was quick to recommend new model as a replacement for an old one.

All in all, will continue to work with MyTub in future.

24-02-2018 : Richard Baillie

Service was excellent with the goods being delivered promptly.The items for my coal effect fire are just what I wanted they are now in place and the fire looks like new.I discovered your website whilst searching for above items and I found it easy to understand and to order goods.I would recommend it to anyone.

18-02-2018 : John Chester

Good service. On time and as required

18-02-2018 : John Newborn

Right product at a good price and very quick delivery

15-02-2018 : Ahsan Mian - Mr

Overall happy with the service received. Communications were prompt and any issues or questions with my order acted upon immediately.

I would use My Tub again. Keep up the good customer service!

12-02-2018 : geoff - GB SERVICES UK LTD

after a minor disagreement, the service was very impressive

11-02-2018 : Pieter Knook

Thanks for keeping in touch on the delivery of this order.

09-02-2018 : Martin Crockford

Happy with the service. Received the order today in first class condition.

05-02-2018 : John Mellon

The website was easy to navigate, quickly finding what I wanted. The rest of the process was smooth. The grab rail arrived within a few days of purchasing it.

04-02-2018 : Graham Smith

Product was as described and communication was good but delivery took nearly 2 weeks from placing order. A little disappointing.

03-02-2018 : Mr Bryan Chanel

* Very good advice regarding the product I wanted to purchase.
* Competitively priced.
* Reliable delivery service.
* Would not go anywhere else.

29-01-2018 : Alan Jackson

Youve been great Christine especially at keeping me informed of the progress of my order and of its delivery date. Unfortunately the local courier or supplier based in Peckham, south London, I think he said on the phone didnt deliver it to us last Friday as youd said would happen but today, Monday. However they too were very good on the communication front, despite the disparity of dates, and the delay didnt hold up our builders. So thank you! Coming from the north-east myself, Im always glad when theres a chance to buy from a company based up there.

29-01-2018 : EPD Singapore Services Pte. Ltd.

Very good!

28-01-2018 : Julia graham

Three weeks is a long time to wait, however communication was excellent helpful and responsive. We are happy with the product.

Kind regards


24-01-2018 : Steve Buckley - S Buckley

Excellent service. 1st class communication with quick responses. Will definitely recommend this company to people.

page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 - 20 |
Displaying: 1 - 50 of 3656 reviews - page: 1

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MyTub Ltd
61 Victoria Terrace
Whitley Bay
Tyne & Wear
NE26 2QN
Company No. 06352542
VAT number: 917634607
Copyright 2007 - 2018 © MyTub Ltd
  Plumbing, Parts and Spares, Drainage and Heating HVAC
Trade Supplies Specialists