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MyTub - Plumbing, Parts and Spares, Drainage and Heating trade supply specialists
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Contact MyTub for Plumbing, Parts and Spares, Drainage and Heating 0844 556 1818

The specialists to trust in trade supplies Upto 60% off RRP
Sunday 21, April 2019
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Customer FeedBack

We are continually looking to improve the customer experience with our company. As someone who has used our services you are most qualified to judge us, we would gratefully accept any feedback you would be willing to give, good or bad. Your feedback will help us improve our service to you.

Post your own comments about our service here

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Displaying: 1 - 50 of 3800 reviews - page: 1

18-04-2019 : Graham Jones

Speedy delivery, item as ordered, no problems whatsoever, thank you. Great looking tap.

04-04-2019 : Geoffrey Tobin

Excellent service very friendly staff

31-03-2019 : Mr Timothy Hedley - T.A.Hedley Projects

My order arrived next day which was great. But the item had to be signed for. I fortunately returned home otherwise I would not of received it. I was not given a tracking number so I had no idea when the order would arrive. Also on the website it asks where to leave the order, but this is useless as the delivery driver needs the items to be signed for. The logistics need some serious attention if your going to charge high costs for delivery.

30-03-2019 : Ralph Nader

Delivered as stated and am happy with service overall

30-03-2019 : David Williams

Easy to order on website, however the statement on the website regarding free delivery on orders over £35 is misleading our order was over £50 but as it was not a stock item it cost £15 delivery. Not impressed.
Order arrived within 48 hrs after order, tin damaged but it didnt affect product.

30-03-2019 : David Mundy

Many thanks for keeping me updated about the delivery date for my order. The item has now been installed and is working OK.

29-03-2019 : Judith Nicholson

Fabulous customer services, very helpful advice for a domestic customer and layperson, fast dispatch and goods as ordered. Thanks, judy

28-03-2019 : adam foley

Thanks MyTub. I struggled to find the parts available at MyTub anywhere else. I ordered them through the website and although the postage was expensive for such small parts, they arrived promptly and are just what I needed.
I would defiantly recommend this company *****

27-03-2019 : S.J. BARRATT

Extremely pleased with My Tubs service, I was surprised that they were one of only a couple of suppliers still selling what I was looking to purchase. Prices were extremely favourable too.

25-03-2019 : Judith Peachey

Excellent service, although delayed we were notified by email throughout the process.

25-03-2019 : Robert Mclaughlin - LGC

I have used my tub a few of times now and have had a very good service every time. Products are dispatched promptly and communication via emails is excellent and the staff know all about their products. I am always happy to use my tub.

25-03-2019 : richard easson - Findhorn Village Centre

I received what I ordered. It was what I was looking for. Thanks

17-03-2019 : Judith Nicholson

Fantastic customer services, very helpful and friendly. Next day delivery, order was as promised. Would highly recommend. Thank you

15-03-2019 : Andrew Anderson

Easy to place my order, had a concern about delivery time because of a prior commitment, but a quick email back to you and delivery was altered to pm
Customer service was excellent then, also when I received my order and had to phone about a fitting that I thought were missing.

10 out of 10 for product and customer service

15-03-2019 : Paul Casey - Central Heat Pumps Ltd

The goods arrived on time but just took to long to arrive. It took a week for delivery.

15-03-2019 : stuart Haynes - private

Thank you for your diligence - Stuart Haynes

10-03-2019 : june packham

Many thanks for the help of the staff who help me with placing my order as i made hard work of it! The handle fits well and arrived on time

08-03-2019 : Karen Cohen

Would highly recommend this company. Ordered a replacement pedestal for my sink which arrived in just a few days. Helpful staff

16-02-2019 : Craig Williams

Excellent service.

13-02-2019 : Paul Morris - 8 Greenhaven Rise

I do think your charges for posting and package expensive. After waiting a week I telephoned your office to say that my kit had not arrived. I was impressed with the lady who rang your High Wycombe branch and I received the goods the following day.

10-02-2019 : Debbie Cornelius

Service excellent, no problems with delivery of the items. Happy to recommend. Also happy because parts ordered were for an old fire and many pieces obsolete, yet you still had in stock thankfully! Will definitely use again when need arises.

10-02-2019 : steve westley - westleyhire ltd

Good service even when parts are hard to get , kept me informed thank you !

07-02-2019 : Dave Ball

Fast and efficient- thanks


Excellent service.
I was phoned to say there was only one in the country in Wolverhampton Monday afternoon agreed to have it delivered by courier was delivered Tuesday 1:30pm
A big thank you

03-02-2019 : jon pullen - J R Pullen

Excellent service delivered on time, would order again with them.

03-02-2019 : william harper - Mr

cannot fault service, delivered on date arranged.

01-02-2019 : Chittaranjan Pillai

you need to improve your delivery times. Had to wait a month, just not good enough.

30-01-2019 : Mrs Susan Smith - Luxtimeuk

I would like to say a big thank you to Steve for sorting out my order. It was my error completely by an error on my email address. Steve was cool, calm extremely helpful and professional. I will definitely buy from My Tub again

28-01-2019 : Stuart Whitfield

Ordering was good but the delivery took 20 days due to carrier probs and poor packaging resulting in damage. All sorted out and communication was good.

24-01-2019 : Olaf Cornehlsen

its all OK.
Thank You

24-01-2019 : Daniel Bench

Just wish to comment on the recent experience with MyTub.
Espeically Steven based in Newcastle, was very helpful throughout the entire process- and the driver who got x24 pans from around all your branches to our offices in Bury. I was advised that they even included x1 free of charge which shows that this company go out of their way to provide excellent customer service.

Many Thanks

Daniel Bench

19-01-2019 : Arnald Grabulosa - Dept. Quimica Inorganica UB

Everything worked without problems, thank you.

18-01-2019 : Anthony Wood

Excellent quality and intact order, would order from this company again,thank you

17-01-2019 : Benjamin WELSH

What you need - a good price and fast delivery

16-01-2019 : Dot Yang

Delivered on time, no problems using Mytub.

15-01-2019 : JAY STEPHENSON

Kept really well informed of my order status by email and the bathroom sink I ordered arrived on the date given. Friendly and helpful delivery driver! Great quality sink, well packaged. I would definitely order from MyTub again.

14-01-2019 : Geoff Tyler

Excellent service, well done. Part arrived as promised in 2 days.

13-01-2019 : Sheila Miller

Great service. Fast and efficient. However, the box the item arrived in was 10 times bigger than the item. The item was marked “fragile” - but there was no packing in the box to prevent it banging about inside it. Photo available if wanted.

13-01-2019 : Paul Hinton

They supplied me with difficult to find obsolete tap cartridges at an acceptable price. So I can keep my old taps that are still in excellent shape. Delivery was very quick. Thanks MyTub.

11-01-2019 : Alan J. Massey

Fast delivery at a low price.
I would recommend your company, thanks.

11-01-2019 : stephen Lusher

Good products
Good service
However cost of postage and packaging i.e..
Placed in a plastic bag, excessive.

09-01-2019 : Brian Hook

Thank you for promptly getting my order to me over the Xmas period.
will be using your company again.

22-12-2018 : Thomas White

Prompt service.
Delivered part that other stockists said they could not get.

20-12-2018 : John Armstrong - Mr

Thanks, found the part difficult to get anywhere else, your ordering system and communication was great. Despite the Xmas rush it arrived on schedule and just in time.

20-12-2018 : Kenneth Hill - HSE Solutions

good experiance part arrived on time when they said it would. I was not in!! popped to shops for 10 mins!! but very helpful driver called me and arranged to leave it with neighbour.

19-12-2018 : Steve

Competitive pricing and painless ordering process.
Incorrect item delivered by supplier but this was resolved fairly efficiently.
Thank you.

19-12-2018 : Matthew Jones - CHRES Ltd

Easy to order and delivered efficiently

16-12-2018 : Gary Burt - Castlewalls2008

Ordering process and delivery was easy
Would Def recommend

08-12-2018 : Gillian Reeves - Ms

Unfortunately initially the wrong size coals were delivered for my gas fire.However once I had notified My Tub they were very helpful and efficient.Most impressed with how quickly Stephen responded to my emails.
Correct coals now delivered!!Many thanks Gill

06-12-2018 : victor a hill - private

very good got was advertised
and also a telphone call to them to adiveson fitting and is on and working
many thanks vic

page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 - 20 |
Displaying: 1 - 50 of 3800 reviews - page: 1

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MyTub Ltd
61 Victoria Terrace
Whitley Bay
Tyne & Wear
NE26 2QN
Company No. 06352542
VAT number: 917634607
Copyright 2007 - 2019 © MyTub Ltd
  Plumbing, Parts and Spares, Drainage and Heating HVAC
Trade Supplies Specialists