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Contact MyTub for Plumbing, Parts and Spares, Drainage and Heating 0844 556 1818

The specialists to trust in trade supplies Upto 60% off RRP
Wednesday 24, January 2018
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Customer FeedBack

We are continually looking to improve the customer experience with our company. As someone who has used our services you are most qualified to judge us, we would gratefully accept any feedback you would be willing to give, good or bad. Your feedback will help us improve our service to you.

Post your own comments about our service here

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Displaying: 1 - 50 of 3606 reviews - page: 1

20-01-2018 : David Allen

Excellent service. Quick and efficient. Thank you.

18-01-2018 : Micheal Jones

I bought a toilet on this website, it was the Twyford E100 bottom outlet close coupled pan with the Twyford E100 Square raised height lever cistern, made for the raised height pan but decided to buy it with the standard E100 bottom outlet pan as its the same as the push button cistern accept it isnt push button, its side lever instead and its great.

This toilet was bought for a friend but had it shipped to my address as he wasnt in and I will need to buy another 3 toilets with this site soon.

When the toilet first came, it was a bit of a pain in the neck to put the cistern on the pan as the screws through the cistern wasnt long enough but the screws werent actually the problem, it was the washer that goes between the pan and the cistern.

I got a new one for my mate and it fitted just great, all I need to do is get a toilet seat for this toilet and maybe another 3 toilets for my mate, other then that, this is great, well packaged too and defiantly good quality, well made toilet.

17-01-2018 : andrew - hospital

Christine, thank you for your great communication and going that extra mile in sourcing the specialist tube for our pneumatic system at our hospital in Basingstoke . A great company would highly recommend .

16-01-2018 : andy moss

your service and communication have been excellent and products and website are good to! I would guess delivery out of your hands at this point but delivery was confirmed for 12/01/2018 but didnt arrive until 15/01/2018 but wasnt a problem for me!

15-01-2018 : Angie Stuart - James Laing

Very helpful on the phone before I placed my order. Speedy delivery for an item I wa struggling to get anywhere else! Would definately use again.

14-01-2018 : Aphro McCullough

excellent, prompt service will definitely use this company again

14-01-2018 : Thomas Decombo

To the folks at Mytub. Thanks for a perfect job. Right parts,arrived as promised and the best price.

13-01-2018 : H W Gravell

excellent service, happy to recommend to any other buyer

13-01-2018 : Nigel Richardson

Item received in good condition on the promised date. Good delivery service from wolsely

13-01-2018 : Paul Crossland

Though probably not your fault but your suppliers I have always found Daikin to be crap at everything they do, delivery time was past a joke order 7 dec receive 9 jan.

11-01-2018 : Andrea Newlyn-Jones

Thank you so much for all your help with my recent order and enabling me to be able to collect it instead of paying for postage. Your help and assistance has been very much appreciated, thank you.

08-01-2018 : Saif Ahmed

excellent, delivery was on time for an item that could not be found anywhere, your prices are quite reasonable and the update on your order service is accurate. thank you.

08-01-2018 : Margaret Macdonald - Mrs.

I have now received my order which I am completely satisfied with. Many thanks to your staff who were very helpful.

07-01-2018 : Carol Robertson

The 1st order there were 2 cover seats and they were both broken. I sent them back immediately. The 2nd order got lost, then Christmas and New Year stopped process and finally the seat cover arrived. So fr so good.

22-12-2017 : Phil

Thank you for keeping me informed of delivery. The items were very well packed arrived in one piece.

21-12-2017 : David Galbraith

Easy to find and order parts arrived on time but info on status of order could be improved.

------------- ------------------- --------------

Hello David

We are sorry but the office had been closed over the Christmas period which would reflect why there had been none of our usual communication.


18-12-2017 : Lisa Smith - Bircham Dyson Bell

I order from MyTub Ltd at least a few times a year. The website couldnt be simpler to use and my order is always delivered to me without any problems or delay. I have never had cause to complain about any of the products that MyTub Ltd supply. Thank you.

17-12-2017 : Andrew Haigh

Item received Friday as estimated, fitted the same day. Shower now working fine. Thank you for your prompt service.

14-12-2017 : d collison

Thanks for great service from Christine who kept us informed. Swift delivery service from UPS and quality parts & price.

14-12-2017 : Paul Rogers - Mr

very good service went out of the way to source parts from across the country.
delivered quickly - I would have no hesitation to use my tub again.

13-12-2017 : Mr Jonathan Morris

Thoroughly satisfied with your service, you kept e informed of the progress in sourcing the now discontinued taps, which were delivered within 24 hours of you letting me know you had dispatched them.

13-12-2017 : Frances Sharma

Good service. Product seems fine. Website ok,

12-12-2017 : HOAREAU Jean Pierre

Order received, the part is OK and my carrier run perfectly. Thanks for all your services and your very good contact.
Bests Regards
Jean Pierre

12-12-2017 : Malcolm Hieron

Good service and part delivered on time


I recieved correctly my order.
Thank you for your professionalism.

03-12-2017 : Anthony Smith

When the wrong product was delivered apparently the fault of the manufacturer that dispatched it, Laurie did a good job in sorting things out. It was nice to have the personal service - definitely came across as a real business that cared, not a call center.

30-11-2017 : Gillian Hodgson

All good, thanks!

29-11-2017 : mrs janette kirkpatrick - calmac developments ltd

First class service with regular progress updates.
They managed to source a product which none of my local suppliers could supply!!
Well done ... :-)

27-11-2017 : Patricia Grieve

I ordered connectors for taps from my Tub as they offered the best online price. My order took approximately a month to arrive presumably as the parts had to be ordered from Germany. They arrived safely. I was not in a rush so the time taken until delivery was not an issue. I was informed of the delayed delivery date. I would use my tub again.

25-11-2017 : Richard Hopper

Thank you for delivering my order which arrived in excellent condition and on time according to your third forecast of ETA. Taped to the container was a mystery item - a small roll of electrical insulating tape. As I'm often running out, that was very useful.

24-11-2017 : Duncan Kerr

Great customer service and quick replies to any emails regarding my purchase. The part was sent out quickly and my boiler is working perfectly in fact better than it did before

22-11-2017 : Nigel Daish - SE

The part arrived promptly and was a good price.

20-11-2017 : donna

I cant speak highly enough of the service Ive received from Christine at MyTub this week. Christine went out of her way to source the part I needed and kept me informed by telephone to let me know when I would receive it.
I would highly recommend MyTub.
thank you

19-11-2017 : Michael John Lomas

After a straight forward order from the web site the part arrived within the time frame stated.
I would use this company again no problem.

18-11-2017 : John Young - Elec Resourcing Ltd.

Very good responce received my order the following day at the best price on the internet....Thank you ....

18-11-2017 : Groeger

Product as advertised however for the amount of postage paid i would have expected it to have arrived the next working day not 4 days later

18-11-2017 : tristan shelton - Mr

Item received, very impressed with customer service, and will definitely use again.

Many Thanks

16-11-2017 : Mrs P A Davies

Very good service. Thank you.

16-11-2017 : Michelle Phillips

Excellent service, regular updates given on delivery. Email contact easy and very efficient.

16-11-2017 : JOHN BRYAN


16-11-2017 : Richard Cannon

What a Fantastic service provided by this company! I was constantly updated with the progress of my modest order by Christine, so rare in this day and age, I would highly recommend. Thank You!

15-11-2017 : Mark Alcock - Milspeed ltd

A great service and speedy delivery, excellent.

15-11-2017 : Jo Behari

I had a really tricky part to order, after speaking to many suppliers including the part manufacturer My Tub were the only people to provide any useful help. I not only got the part I needed, I was kept up to date regularly about the order by phone and email. the service couldnt have been better. I will certainly use you again and recommend you to others. Thanks

11-11-2017 : Emma Bowman

Very efficient service, helpful pre-order advice, my order arrived on time and the goods were excellent quality. Thank you.

11-11-2017 : Charles W Marshall

Arrived very promptly, when it was installed it worked first time
What more could I ask, Prompt Service and a quality component

04-11-2017 : Arnie Burrows

I inquired about the Matrix for a Focal Point gas fire as I wasn't sure if it was the correct one and kindly MYtub assistants enquired for me to Focal Point to make sure it was the correct part. I then ordered the part and could trace its progress on Mytubs web site, which I found very useful. Mytub kept me up to date on the order through emails also. I quickly received the part via a courier which was very well packaged as the parts were delicate and were in perfect condition. Thank you Mytub.

02-11-2017 : Mark Eaton

Great service, Emails answered promptly and delivery time was very good.
Would definitely use again.

31-10-2017 : Anthony Mobbs

The service I received from My Tub can only be described as 1st class. I dealt with Christine and she bent over backwards to help me.
Ordering was painless and I received my order by 10 am the following day.
The web page is both comprehensive and easy to navigate and if you don't see what you want a quick phone call will solve most problems.
I will most certainly used My Tub again without hesitation.
Thank you Christine and thank you My Tub.

27-10-2017 : Samuel Lupton - Envirojet

Great Service, Very Promp, reasonably Priced.

Thanks Envirojet

26-10-2017 : Lucy Giles-Townsend

All products I needed were available on the website. Easy to order and prompt delivery of goods. Very good price. Overall I am very happy with the service and I would definitely recommend My Tub to others.

page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 - 20 |
Displaying: 1 - 50 of 3606 reviews - page: 1

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MyTub Ltd
61 Victoria Terrace
Whitley Bay
Tyne & Wear
NE26 2QN
Company No. 06352542
VAT number: 917634607
Copyright 2007 - 2018 © MyTub Ltd
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