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MyTub - Plumbing, Parts and Spares, Drainage and Heating trade supply specialists
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Contact MyTub for Plumbing, Parts and Spares, Drainage and Heating 0844 556 1818

The specialists to trust in trade supplies Upto 60% off RRP
Friday 22, September 2017
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Customer FeedBack

We are continually looking to improve the customer experience with our company. As someone who has used our services you are most qualified to judge us, we would gratefully accept any feedback you would be willing to give, good or bad. Your feedback will help us improve our service to you.

Post your own comments about our service here

page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 - 20 |
Displaying: 1 - 50 of 3525 reviews - page: 1

22-09-2017 : andy moss

Received ok unfortunately wife didnt notice the broken seal on box. All seem to be in there apart from instruction and template to hang cistern but managed to get this online. Maybe could of had extra outer packaging.
In all far better service than last place I tried to get cistern that only took 5 weeks not to get it and another 2 weeks to get refund!!
Good that you can check stocks and estimate delivery!
Andy Moss

15-09-2017 : Robin Turner

Super, start to finish.
I have been sold an obsolete part at a discount. Located and despatched within an hour. Excellent.
You might widen your delivery options. Small parcels like mine could be delivered at a price of less than £3, especially if there is no rush.

09-09-2017 : Duncan Kury

What can I say, great price, great service, great communication. From order through to delivery I was kept informed of what was happening, goods arrived when I was told they would.

09-09-2017 : Vlastimil Kalmus

The order was delivered in order. Thank you for your cooperation.

07-09-2017 : Andy Yates - Andy Yates Ltd

I have ordered from MyTub numerous times and have always been impressed with both the ease of ordering, updated communication and the products purchased.
This Company provides Customer Service at its best and cannot be faulted.
I can highly recommend MyTub and will continue to place orders with them in the future.
Andy Yates
Andy Yates Fitting Services

07-09-2017 : Chan Wai Yin - William

All is ok, the delivery cost is a little high.

04-09-2017 : Martin Frain

Part of my order was missing but staff at MT and at my local supplier could not be more helpful. Well done My Tub, customer service gets a 10 from me

30-08-2017 : Geoff Sanders

Very helpful and efficient. Traced a replacement Bristan soap dispenser and arranged for courier delivery. Prompt service and to be recommended.

27-08-2017 : LAO YUEN NING

Excellent service.goods received in a very good condition with nice.packaging

Thank.you again.for.the.great.assistance

22-08-2017 : Di Evans

Excellent service
Quick with a response to a problem
Will definitely recommend to family friends

19-08-2017 : John

First Class Service.
Delivered on time.
Kept informed of order status.

18-08-2017 : Elizabeth Welch

Absolute fantastic service, excellent range of product at very reasonable prices and very prompt delivery with excellent communication throughout will definitely be using again and have already recommended to others

17-08-2017 : Martin Miles

Thanks for the quick delivery. The Driver was a very friendly chap!

16-08-2017 : RONALD DEAN


15-08-2017 : Lesley Evans

Excellent service. Good communication. Many thanks.

11-08-2017 : Joan Muir

Towel rails received - very well packaged!
Staff helpful - only problem was delay in receiving goods - marked as in stock on website but turned out to be only supplied on order which delayed things by a couple of months..
Other than that, all good.

06-08-2017 : david hemmings

good experience all round. Helpful when enquiring re suitability of item I needed to purchase. Prompt response. Accurate also. Sink came very promptly and as advised by my tub. very impressed.

04-08-2017 : Rachel wilkins - She-Plumbs Brighton

I am impressed with your service all end. Pricing is very competitive, I like the free delivery over £50. Packaging was immaculate.
I had a problem with a mytub order years ago when I was starting out as a plumber. So unfortunately I have avoided you since. But, I thought I would give my tub a go again and very pleased. Will use again!

30-07-2017 : Michael Whitehouse

Excellent value, with equally good delivery.

30-07-2017 : Michael Hall

Easy ordering process and prompt replies to lead time enquiries. An alternative product was offered where the one I was interested in was discontinued and at a competitive price. Good and accurate communication on delivery. I would definitely use again.

26-07-2017 : alex samborek - samborek plumbing and heating

happy with the service

26-07-2017 : Bryan Mead - MK City Plumbing and Heating Ltd.

Very good service, goods arrived on time, will definitely use this company again.

Bryan Mead
Commercial Contracts Manager,


thank you for your service

laurence zehut

20-07-2017 : James Duckworth

From start to finish mytubs customer service has been excellent. I was kept informed every step of the way when my item had been posted up to the point where it had arrived at the pick up point. Thank you for a smooth and fast service.

19-07-2017 : Mrs Jane Shaw - Mr

Our order was delivered swiftly and efficiently - just as our last order was. An excellent service all round!

17-07-2017 : Eddie Saunders - Global Services and Supplies Ltd

Goods as ordered. Good price. good delivery time. Very sitisfied.

16-07-2017 : Dave Westlake

Item arrived on time, price was very competitive and the delivery guy rang me which made it really easy to direct him where to leave package. Overall a very good service

14-07-2017 : jonathon cooke - na

absoloutley brilliant service,providing parts from fujitsu that them and the climate centre say are obselete

10-07-2017 : Jonathan Wilde

Service as described and accurate updates regarding delivery date. Would use again for future requirements good value for money as was the cheapest option for part I required.

08-07-2017 : Leandi Roelofse

The service we rexeived from start to finish was very efficient. Everything organised over emails, which were answered quickly and efficiently. Many thanks!

08-07-2017 : Peter Hughes

Service excellent, wwas kept informed of progress. Product delivered at time stated. Product delivered undamaged. Useful feature on web site: estimated delivery date and it was correctly estimated.

05-07-2017 : Terry McNicholas

Great company can not fault it in any way great service many many thanks regards from Terry

29-06-2017 : barbara dyball

just thought it would of arrived quicker , i chose this company because it was in the next county, the postage and package was over priced for the time it took to arrive

29-06-2017 : Philip Grant

Thanks. That sums it up really. Great product, great price, great customer service, kept me informed at all times. Quick delivery with no issues. Told when the delivery would be, called beforehand spot on.
Trust them they know what they are doing.

29-06-2017 : Terence Gill

Excellent service from ordering to delivery. Well done

27-06-2017 : Andy Bridge - Belbroughton Cricket Club

Great service and kept well informed of the status of my order.
The only website I could find that sold the parts I needed and probably saved me over £300 in service engineer call out charges.
Found my tub by googling the part number I was after.
Great website, great service, definitely would recommend to others.

26-06-2017 : Winston Hoe

Excellent prompt, efficient service. Very good value for money.

26-06-2017 : steve fiddes - rexel

great customer service as always kept informed buy email of when delivery would be made.
will always use my tub again as my first choice next time
thank you

25-06-2017 : Colin Mendelowitz - CJMPM Limited

Great service at reasonable price.

23-06-2017 : Neil

Brenda, you are a star. Fantastic customer service.
Bought a Myson towel rail element from MyTub that sadly malfunctioned after 18 months. 2 year warranty confirmed by Myson. Brenda went out of her way to arrange a replacement part, having to navigate a challenging supply chain in order to get it to me.
Will definately shop with MyTub again.
Thank you

15-06-2017 : Brian skipper

we are thoroughly disappointed with the service we have received. the order took a very long time to arrive, when it eventually did the number of parts we ordered was wrong. after complaining about a missing part it arrived the next day which leads to the question why did they take so long to arrive in the first place. the price is very good for the parts we wanted but the service let you down and I dont think we will be using you again.


Dear Mr Skipper

Good day, I can only apologize for the errors. We have spoken to that area of supply chain. This is very rare.

Laurie - MyTub

15-06-2017 : Enigma Interactive Ltd

The order was fulfilled and delivered quickly. We are kept updated throughout the process. Very happy.

15-06-2017 : Alan Franklin - Banner Property Franklin Ltd


Good service and delivery: thank you. If I had known you were part of Wolseley I could have put this on my trade account.AF

11-06-2017 : Mustafa Alkindi

Thank you for the prompt reaction by your team.

Excellent delivery speed and on time.

Many thanks.

Mustafa Alkindi

11-06-2017 : Didar Bhamrah

Easy to navigate website desktop version, Wide range of products, Great Service, Good Prices, Fast Delivery, top marks, will use you again and recommend you!

10-06-2017 : Peter Stannard

Great service and great price many thanks

09-06-2017 : Jo Bishop

Without this company we would have to have bought a new boiler. They were the only people to stock the part on an old but very usable boiler. Excellent communication and service. Would highly recommend them

04-06-2017 : Mrs Jeanne Fairman

I received my order as advised on Friday by a very pleasant man, toilet seat all correct and a very good experience from start to finish. I wold recommend your firm for good service.

03-06-2017 : Jeremy Hutchinson

Excellent service. Thank you.

31-05-2017 : clint manning


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Displaying: 1 - 50 of 3525 reviews - page: 1

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MyTub Ltd
61 Victoria Terrace
Whitley Bay
Tyne & Wear
NE26 2QN
Company No. 06352542
VAT number: 917634607
Copyright 2007 - 2017 © MyTub Ltd
  Plumbing, Parts and Spares, Drainage and Heating HVAC
Trade Supplies Specialists