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MyTub - Plumbing, Parts and Spares, Drainage and Heating trade supply specialists
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Contact MyTub for Plumbing, Parts and Spares, Drainage and Heating 0844 556 1818

The specialists to trust in trade supplies Upto 60% off RRP
Sunday 26, February 2017
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We are continually looking to improve the customer experience with our company. As someone who has used our services you are most qualified to judge us, we would gratefully accept any feedback you would be willing to give, good or bad. Your feedback will help us improve our service to you.

Post your own comments about our service here


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Displaying: 1 - 50 of 3410 reviews - page: 1

22-02-2017 : STUART EWENS

5 star service.
Kept informed about delivery which was on time
Goods were what I wanted and are installed and working.
What more could you ask for

22-02-2017 : Nikolaos Kolydakis

Your services are awesome. Thank you very much.

21-02-2017 : I.E.Ralph

A company that looks after its customers and does everything possible to complete their order . First Class

19-02-2017 : Stephen Brunton

Prompt delivery and good communication. Confusing stock check feature which goes off to some form about nationwide distributors. I just added it to the cart and bought it from the product page, but nothing said you had it in stock. Would it have told me if it was unavailable

Overall a good service! Thanks.

19-02-2017 : Nicholas Whittle - Silver Sands Holiday Park

The purchase process was easy and delivery was quick so I would definitely order from my MyTub again.
The product I ordered is a Dudley Tri Shell cistern. The cistern itself is good and strong so perfect for the install I had in mind.
A couple of issues I have found with the product. The Dudley flush valve sits nicely in the middle of the cistern. The inlet valve and ball cock arm foul on the side of the flush valve as the inlet position on the cistern is more central and the ball cock arm is straight. It should be cranked a little to avoid this problem. I have managed to get it to work although the ballcock arm remains in contact with the side of the flush valve body during flushing and filling so not perfect by any means.
For the flush valve outlet - the main threaded fastener for the flush pipe was too small an opening to accept a standard flush pipe and so I had to use a spare I had available. Also only one size rubber washer was supplied and normally with other new cisterns I get two, one being thinner, which works with the most common flush pipe diameter. Flush pipes I use come from either Travis Perkins or other similar factors so standard kit.
The instructions say that the inlet valve is preset to give a six litre flush. On first install the tank overfilled and water started gushing through the outlet. Easy enough to re-set this, just odd that they go to the trouble of saying its preset when in fact its not.
Aplninstalled now and working ok. Still a little worried about the ballcock arm fouling and am thinking of buying a cranked one for peace of mind.

19-02-2017 : Margaret Pringle

It was wonderful to find a good sized corner basin on your website and the ordering and follow up with staff was successful and efficient. The basin arrived on time. I can recommend the MyTub experience!

17-02-2017 : Claire Greengrass

Thank you - bath waste received on specified day, communication about delivery was good and free delivery is always a bonus !

13-02-2017 : Joyce Farrington


11-02-2017 : Mrs J Clydesdale

Good selection of products. I just needed a simple replacement toilet pan for one of my buy to let properties. Very competitive pricing and free delivery! Excellent. My order was swiftly confirmed and I received it 3 days later. Will definitely use this company again - really good.

10-02-2017 : Kevin Enfield


Products very good.
Website great
Service was very slow on this occasion ---you said you had problems
getting the parts

10-02-2017 : Paul Darnes

Thank you, I have now recieved the complete order, I was relieved that you did a price match after not confirming that your package was not originally complete, even after I specifically asked whether the condenser was included !
Both deliveries came before the delivery date causing my sick wife to get out of bed to let the delivery man dump the parcels just inside the door, she would not have been able to move them if there had been a fire.

09-02-2017 : William Payne

Fantastic service. Received when said and easy ordering system. Thanks

09-02-2017 : Roy Sulley

Excellent service and delivery, would use again, would recommend.


Super company to deal with

09-02-2017 : Sean Garton - Paragon Management Services

Excellent, kept me informed, would recommend

08-02-2017 : James Robinson - Lee Robinson Associates Ltd

Great service from you, so thank you

05-02-2017 : Mr. Brian Helyar

Excellent service, order delivered on promised date.
Well done.

03-02-2017 : Daniel Thomas White

I was very impressed with the rapid response to my order.
I do have some comments regarding the ordering system on the website.i found it very confusing when you wished delivery to a local pickup centre.
After asking for this delivery arrangement it still asked for ones own home address as delivery address. I needed to ring your office whilst on the computer for guidance.

03-02-2017 : Martin Shepherd - Shepherd Contracting

All as planned, great service!!

03-02-2017 : LESLEY - WEBSTER

Great service. Delivered on time. Email enquiry replied to immediately. Would use this company again.

01-02-2017 : Paul Wilson

Absolutely fantastic service.

01-02-2017 : Jim Petaja - Avish Lane Const.

The sink arrived and was well packaged in a wood crate. We have not unpacked it yet. We will be inspecting this week.

Thank you for sending. You were great to work with.


31-01-2017 : Bernadette Scragg

I wished to order 1 Twyford Pan Connector P Trap Wf1240wh. The item was hard to source or, when sourced, delivery times were longer than I needed. MyTub were excellent both in communication, delivery date and service. I would definitely use this company again.

30-01-2017 : debra j shann

delighted with the order and information about delivery. Superb service and exactly the product I wanted for my parents. Your website was nice and easy to use too. many thanks.

30-01-2017 : Paul

Many thanks for great service. Other suppliers quoted 5 to 7 days delivery for the gas valve, MyTub had the part delivery in 24 hours. Christine was an absolute star in facilitating the parts supply. So glad I found you on-line

28-01-2017 : BRIAN CHAPPELL

Item received on the specified date. Now installed and operating. Cannot fault the service. Many thanks.

28-01-2017 : Michael Hall

You supplied where others failed. Thank you.

26-01-2017 : Liz Morgan

Great service. Part arrived promptly and as described. Would highly recommend. Very pleased!

26-01-2017 : Peter Smart

When trying to source the required 3 bar relief valve with swivel nut and gauge, I found a few sites online that claimed to stock the item, but then showed the photo of a completely different version - not very reassuring. I also visited a Travis Perkins outlet as a retailer of Inta products, and although they tried very hard for 30 minutes to identify the valve, they were unable to do so. MyTub had the right photo on their site and offered the product at a reasonable price. It arrived as per schedule and, most importantly, was indeed the right valve and gauge.

26-01-2017 : Vsevolod Loktyukhov

Great service ,thank you.

23-01-2017 : Gary Mallinson

Kept informed of the delivery dates throughout the process. Received a rapid response to my emails. 2nd order with this company. Will use again.

19-01-2017 : June Ferguson

Items received the next day after ordering. Ordered 2 x Bristan W BTH17 discontinued & received 2 x Bristan W BATH05, which is presumably the new replacement model. Very quick & efficient service.

18-01-2017 : Jan Rose

Excellent communication & service. Highly recommended

15-01-2017 : Alexander GORDON

I cannot comment on the basin itself, as the plumber still has to fit. The delivery was exceptional. I missed the van in the morning but the driver put a personal note through the door with his phone number which I called, and he delivered on the way back to the depot. That is terrific service. Well done Inverness!

15-01-2017 : David Fursland

Excellent service throughout.

14-01-2017 : Paul Ravnbo-West

Fantastic service, great comms. Would thoroughly recommend!! Wont hesitate to use again. Thanks!

14-01-2017 : Richard Stevens

Fast reliable service. When an issue arose with a damaged bath delivered direct from their supplier this was impressively resolved and the bath was replaced the following day - brilliant!

13-01-2017 : Victor handley - H

Excellent service and correspondence. Quality products at sensible prices, will definitely use again. Thank you. Tommy

13-01-2017 : Keith Nolloth - Keith Nolloth Garden

Product & Price very good,Thought delivery time could have been better! "I would use you again & recommend you"

13-01-2017 : Max Soudain

Great customer service - thanks for keeping me updated with progress of my order some of your competitors could learn a thing or two from you about responsiveness!. Thanks again.

Max Soudain

12-01-2017 : Simon Jarvis

Im very happy with the service from MyTub. They were instrumental in obtaining an obsolete part for my boiler that was cosmetically important for our property renovation. many thanks and I will certainly use your service again.

11-01-2017 : J Marshall

Very good service thanks

11-01-2017 : Will Ball

Great price. Fast dispatch and delivery by UPS. Faultless!!!

11-01-2017 : mike buckley - TLC Property Services

Very good service. Order status was updated at each stage and was delivered on due date as promised.

22-12-2016 : Mr B Glassby

The item I ordered was delivered on the day specified. I was kept informed every step of the way. As the item was a replacement part from a different manufacturer to the original part the electrical connections were in different places and as such I thought there could have been better wiring instructions supplied. Having said that I would definitely use this company in the future if the need arose.

18-12-2016 : David Betts - NA

The item was delivered before the deadline date in good condition . Delivery option was the best I found for the single item.

15-12-2016 : Gordon Scott

I have no problem, and have done so, in recommending mytub to friends and colleagues. The item arrived as advised, I fitted it, we now have heating.

14-12-2016 : Robert Pachler

it`s all OK.

11-12-2016 : Jim Miller

Good service all round, technical knowledge and customer service was excellent, with on time delivery, could not ask for a better service, well done my tubs!


Best price, quick delivery witch earlier notice by e-mail,very well packed.Im going to order again soon.Thank You for excellent service!

page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 - 20 |
Displaying: 1 - 50 of 3410 reviews - page: 1

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MyTub Ltd
61 Victoria Terrace
Whitley Bay
Tyne & Wear
NE26 2QN
Company No. 06352542
VAT number: 917634607
Copyright 2007 - 2017 © MyTub Ltd
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