Customer FeedBack

Great customer service. Helped locate a part we needed.
Easy to order. Fast delivery.

I ordered a toilet cistern which arrived promptly but I had selected the wrong item. When I called for help to get the right item, Steve was extremely helpful and patient in getting me the correct one. Many thanks!

Excellent Service

Steve was very helpful in assisting me source the correct part.

Thank you very much for your excellent service. We have been to Maidenhead and collected the pedestal. Even though the item is not part of your current collection you were able to locate one for us and we are very grateful. very many thanks.

Swift delivery of the required item, many thanks.

So pleased I was able to still buy the correct vermiculite for my Valor gas fire. I bought a cheaper pack first, of a different brand from another company, which had larger granules. Unfortunately, I found it caused quite loud popping noises when the fire was on. Using the correct vermiculite bought from your company has made all the difference. Also, it was delivered within good time.

Excellent service, The Item was delivered as promised, will certainly use you again if needed.
Private customer.

Great service Than you

All went smoothly.
Especially with a telephone call.
Thanks

Did try to order part from another supplier waited one week only to be told part not available and had been on back order for 3 months.
Contacted MyTub and they had it on the shelf fitted within 5 days.
Thank you.

Excellent experience, had the part I needed despite it being an outdated item and I found it quickly on the website and delivery was fast

A little confusion between myself and sales team.
However, I still received the order some days later.

Saved me looking elsewhere.

Thanks.

I was looking some parts for my Be Modern gas fire. It is an old model and parts aren’t easy to find. But I was able to obtain all the items I needed from the MyTub website.

And all quickly available and at a good price. So, I highly recommend them for gas fire spare parts. Peter

Very good communication regarding additional delivery charge as item had to be ordered from manufacturer, arrived quickly.

I have bought numerous items for my gas fire and have always had very good service. Mytub is also the only place I can find that sell the items I require for my gas fire, even the makers dont stock spares for my particular fire. Thats why I deal with Mytub because they have what you need and at a very reasonable price. Very good communications that keep you updated on your order. I can always find what I am looking for on their website by using the search facility.

All good. Excellent service

Goods as described and delivered as promised. Excellent service.

I found your service friendly and efficient. When DPD failed to collect the package from my first order Steve dealt with it promptly and it was picked up the following day.

Excellent service with regular updates on delivery. Product was as advertised on website which was easy to navigate.

Excellent communication over the phone with a delightful chap who knows his onions and Very professional with it. The correct item was delivered on time ... So Well Done All Round and Thanks Everyone who organised and executed the Deed.

Smooth ordering process.
Items despatched and delivered to me as planned.
The goods were well packaged and arrived safe and sound.
My gas engineer will be able to give a more balanced view when he arrives to service my fire but I cannot see any issues.

item arrived as specified, good service, would recommend

Thanks for the service. Everything went really well and the delivery driver was helpful towards my heavily pregnant wife.

Good service. Faster to send the order with DHL to Iceland

Good service, kept me update with shipment delivery information.

Very helpful and efficient service

Thank you, yes I received the order in perfect condition, I want to thank you for the service and communication during the preparation of the shipment
THANKS !

René
Service 5 étoiles!!!!!

Very good service
Good Product
Also very good customer services,


Thank you

A Fast Delivery

Great service, only place with the parts I needed, postage was a bit high but delivery was prompt and communication was excellent

Excellent service from ordering to delivery

Very helpful chap, will use you again

A competitive price and fast free delivery will certainly buy a from this company again

I have been very impressed by the service that I have received from MyTub. They have been very responsive and have kept me fully up-to-date with the progress of my order.

I had a problem trying to find a replacement element for my old towel warmer, and Steve went to great lengths to try and find a solution for me. Unfortunately he couldnt resolve the issue, but he was extremely helpful and understanding and I thank him for that.

Fantastic service and an amazing slice of luck to find the part I needed so close that I could collect it. Kind enough to refund the delivery fee too. Clearly a company dedicated to helping customers.

I was very impressed with the service and support provided in respect of my order and also the highly competitive price of the product ordered.

Part arrived safely thanks I was surprised by the amount of packaging for such a small item

Great service in sourcing an end of line product, which was delivered ahead of expected date.
thanks!

Order fulfilled quickly and it arrived well packaged delivered by courier. The matrix replaced the original which had developed some hairline cracking. The price was fair and my order was dealt with efficiently.

Good products and good service.

Excellent service Prompt response. Keeps you updated at every stage. Couldnt fault it. However I didnt pay attention. Because it showed two items I wrongly assumed two were being supplied . It clearly says the price is for one! Lesson learned, Ill be ordering another.😃

The manager at our local merchant said whats that when I asked about clay drainage!
My tub sourced all the Supersleeve materials. Ordered, delivered and all installed in under a week. Fantistic service - well done!

I received item, well packaged, thankyou, Installed the Aqualisa
Quartz electric shower, my customer was delighted, overalll
A***

After a great deal of research I decided on MyTub to supply the "necessary" for my bathroom remodel. This is was my first encounter with MyTub and I was NOT disappointed. From the outset they had everything I needed and at a very competive price. It was a pleasant change and maybe one which helped me decide on MyTub, to hear a North of England accent. Any real or perceived "problem" was quickly dispelled by Customer Service, another point which instilled my confidence in the company. The products and delivery were first class and I would have no qualms about recommending MyTub to anyone! Thankyou MyTub.

My complete order arrived on the day specified. Thank you too for keeping me updated on the progress of that order. Much appreciated.

Amazing range of spares and the only site I could find that had the item I needed in stock. Good service and prompt delivery. My only gripe was that the delivery charge seemed a bit heavy but if you need the part you pay the price.
Thanks for your help

Very good communication and helpful when there was an issue with my order

order arrived ok thank you all good

Very happy with the prompt service.