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MyTub - Plumbing, Parts and Spares, Drainage and Heating trade supply specialists
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Contact MyTub for Plumbing, Parts and Spares, Drainage and Heating 0844 556 1818

The specialists to trust in trade supplies Upto 60% off RRP
Saturday 16, February 2019
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Customer FeedBack

We are continually looking to improve the customer experience with our company. As someone who has used our services you are most qualified to judge us, we would gratefully accept any feedback you would be willing to give, good or bad. Your feedback will help us improve our service to you.

Post your own comments about our service here

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Displaying: 1 - 50 of 3781 reviews - page: 1

13-02-2019 : Paul Morris - 8 Greenhaven Rise

I do think your charges for posting and package expensive. After waiting a week I telephoned your office to say that my kit had not arrived. I was impressed with the lady who rang your High Wycombe branch and I received the goods the following day.

10-02-2019 : Debbie Cornelius

Service excellent, no problems with delivery of the items. Happy to recommend. Also happy because parts ordered were for an old fire and many pieces obsolete, yet you still had in stock thankfully! Will definitely use again when need arises.

10-02-2019 : steve westley - westleyhire ltd

Good service even when parts are hard to get , kept me informed thank you !

07-02-2019 : Dave Ball

Fast and efficient- thanks


Excellent service.
I was phoned to say there was only one in the country in Wolverhampton Monday afternoon agreed to have it delivered by courier was delivered Tuesday 1:30pm
A big thank you

03-02-2019 : jon pullen - J R Pullen

Excellent service delivered on time, would order again with them.

03-02-2019 : william harper - Mr

cannot fault service, delivered on date arranged.

01-02-2019 : Chittaranjan Pillai

you need to improve your delivery times. Had to wait a month, just not good enough.

30-01-2019 : Mrs Susan Smith - Luxtimeuk

I would like to say a big thank you to Steve for sorting out my order. It was my error completely by an error on my email address. Steve was cool, calm extremely helpful and professional. I will definitely buy from My Tub again

28-01-2019 : Stuart Whitfield

Ordering was good but the delivery took 20 days due to carrier probs and poor packaging resulting in damage. All sorted out and communication was good.

24-01-2019 : Olaf Cornehlsen

its all OK.
Thank You

24-01-2019 : Daniel Bench

Just wish to comment on the recent experience with MyTub.
Espeically Steven based in Newcastle, was very helpful throughout the entire process- and the driver who got x24 pans from around all your branches to our offices in Bury. I was advised that they even included x1 free of charge which shows that this company go out of their way to provide excellent customer service.

Many Thanks

Daniel Bench

19-01-2019 : Arnald Grabulosa - Dept. Quimica Inorganica UB

Everything worked without problems, thank you.

18-01-2019 : Anthony Wood

Excellent quality and intact order, would order from this company again,thank you

17-01-2019 : Benjamin WELSH

What you need - a good price and fast delivery

16-01-2019 : Dot Yang

Delivered on time, no problems using Mytub.

15-01-2019 : JAY STEPHENSON

Kept really well informed of my order status by email and the bathroom sink I ordered arrived on the date given. Friendly and helpful delivery driver! Great quality sink, well packaged. I would definitely order from MyTub again.

14-01-2019 : Geoff Tyler

Excellent service, well done. Part arrived as promised in 2 days.

13-01-2019 : Sheila Miller

Great service. Fast and efficient. However, the box the item arrived in was 10 times bigger than the item. The item was marked “fragile” - but there was no packing in the box to prevent it banging about inside it. Photo available if wanted.

13-01-2019 : Paul Hinton

They supplied me with difficult to find obsolete tap cartridges at an acceptable price. So I can keep my old taps that are still in excellent shape. Delivery was very quick. Thanks MyTub.

11-01-2019 : Alan J. Massey

Fast delivery at a low price.
I would recommend your company, thanks.

11-01-2019 : stephen Lusher

Good products
Good service
However cost of postage and packaging i.e..
Placed in a plastic bag, excessive.

09-01-2019 : Brian Hook

Thank you for promptly getting my order to me over the Xmas period.
will be using your company again.

22-12-2018 : Thomas White

Prompt service.
Delivered part that other stockists said they could not get.

20-12-2018 : John Armstrong - Mr

Thanks, found the part difficult to get anywhere else, your ordering system and communication was great. Despite the Xmas rush it arrived on schedule and just in time.

20-12-2018 : Kenneth Hill - HSE Solutions

good experiance part arrived on time when they said it would. I was not in!! popped to shops for 10 mins!! but very helpful driver called me and arranged to leave it with neighbour.

19-12-2018 : Steve

Competitive pricing and painless ordering process.
Incorrect item delivered by supplier but this was resolved fairly efficiently.
Thank you.

19-12-2018 : Matthew Jones - CHRES Ltd

Easy to order and delivered efficiently

16-12-2018 : Gary Burt - Castlewalls2008

Ordering process and delivery was easy
Would Def recommend

08-12-2018 : Gillian Reeves - Ms

Unfortunately initially the wrong size coals were delivered for my gas fire.However once I had notified My Tub they were very helpful and efficient.Most impressed with how quickly Stephen responded to my emails.
Correct coals now delivered!!Many thanks Gill

06-12-2018 : victor a hill - private

very good got was advertised
and also a telphone call to them to adiveson fitting and is on and working
many thanks vic

06-12-2018 : Donald Macintyre Henry

Best value I could find on Trianco Eurostar baffles.
Very fast delivery.
Fitted today, everything good.

05-12-2018 : ROGER GARDNER

Satisfactory item and service delivery ,will use again.

30-11-2018 : Claes Domeij

Super ! Very pleased. From order to delivery !!!

28-11-2018 : Mr Robin Hooper - Tar Hinton Farms Ltd

Wonderfully efficient. Thank you.

24-11-2018 : KK

Excellant service, received item that I ordered in earlier than expected delivery.
Item recieved as described on web page & brand new.
Great experience with very helpful staff too.
Many thanks.


22-11-2018 : Diane Curtis

It was easy to find the branded product I wanted on your website and delivery was on the day stated. Thank you for an excellent all round service.

21-11-2018 : Nicholas Warner

Whilst I was dismayed that the item I want to buy was offered for sale but not available at all, the assistant Steven was very helpful.

21-11-2018 : Michael Ascherl

Very good service- the shipping cost went up because of the end supplier. The gentleman at Mytub was so apologetic and was more upset than me about the increase! He is an asset to your business. The shipping was also very good and arrived as forecast.

19-11-2018 : James Spy

Order delivered on time with no problems.
Price very keen too.


First time of ordering and very pleased with the service. Order arrived on time and well packaged.

18-11-2018 : kathleen davison

Fantastic service fast delivery

17-11-2018 : Trevor Handley

Incorrect picture shown against product, resulting in having to phone mytub to confirm correct item would be sent. Helpful sales advisor confirmed picture was incorrect, but right product would be sent. Website was updated and now shows correct picture for product. Items delivered. Would use mytub again.

16-11-2018 : Chris Waters

Great service. Picked up on my comment in the order about urgency of the order and then contacted me to offer an express delivery service which meant that I received the order on the date required. Very helpful service.

16-11-2018 : Michael Downes - Bower and Child Ltd

Great price and received the following day, will use again!


Thanks very much the part you sent me did the trick

03-11-2018 : paul coster - Mr

Very good service , saved a lot of time searching parts

02-11-2018 : kenneth freeland

Delivered item in bubble wrap in plastic bag, delivery driver opened bag so i could inspect items2 aerator tubes ok because these are quite fragile.but no problems,good coms del on time, items as ordered.
k freeland

01-11-2018 : Mrs Hayley Lane - Best Western Pinewood On Wilmslow Hotel

Service very good and the website easy to use. Parts in stock this time so received quickly. Unfortunately waterless urinal spares are expensive but thats not the fault of the supplier. Manufacturers need to lower the price to make waterless economical.

29-10-2018 : brian wakefield

excellent service and good price

page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 - 20 |
Displaying: 1 - 50 of 3781 reviews - page: 1

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MyTub Ltd
61 Victoria Terrace
Whitley Bay
Tyne & Wear
NE26 2QN
Company No. 06352542
VAT number: 917634607
Copyright 2007 - 2019 © MyTub Ltd
  Plumbing, Parts and Spares, Drainage and Heating HVAC
Trade Supplies Specialists