Customer FeedBack

Excellent service

Quick and easy ordering process and the delivery man went out of his way to deliver when we were in. Excellent service.

Everything was great. Thank you. Delivery time could have been a bit quicker. Given the Amazon experience we are used to getting things a bit quicker but it was not an issue.

Service was good, continual feedback on progress was good

The product arrived promptly and was as described.
My one complaint is the packaging that was used. For the single support tube of about 12mm x 150mm, it arrived in a box that was about 300mm x 200 x 200, packed with another folded box, inflated plastic packing and was inside a padded envelope. All that was required was the padded envelope with a stiffener inside to stop the tube getting broken. In these days of trying to reduce packaging, this went totally the opposite way

Service was outstanding

Good service again. Got the items on time.
They were, however, slightly different from my last purchases plastic container rather than a material one. I was concerned that they would not fit the caldensate unit. Fortunately, it did fit and appears to be leak-free. Will keep an eye on it.

service was excellent and speedy however charging £14 delivery for a £4.44 part is a bit to much . if it was me to make it an excellent transaction i would of placed in an envelope and posted it

Many thanks. Very swiftly delivered.

Dear Sirs,

Our opinion regarding your products which we have recently received, is that they are in a high level of quality and very shiny, hope this impression will remain after a long time of use.

Best regards
George Pavlou

I was struggling to find a replacement for my toilet pan and then found out they were no longer made by Ideal Standard. I was lucky enough to have the model number and searched for it on my computer. Immediately I found what I wanted on you site. I ordered it on Friday at 4.30pm and it was delivered by 10.15 am on the Monday. Fantastic service, good price and the pan was exactly the one I wanted. All fitted now and working well. Thank you.

I dealt with Steven many times. I was very pleased with the way he handled my orders in professional and prompt manner. Keep up the good work. You can count Ford Electric Supply as a satisfied international customer.

Sincerely

Allen Nault
Montreal, Canada

Very good service thank you

Great service, thanks

Thanks for your help with my order. One or two hiccups but very professional service. 1010.

Thanks for great service, prompt delivery, good quality products. A very pleasant experience of shopping at MyTub, will be recommending to friends.

Thanks,
Maria

Excellent service, although bag of coals with foam pellets could have been put in a smaller box, save on packing.

Excellent and very helpful service in all respects, thank you.

Best regards Richard Avenell

Very fast delivery, All parts delivered as per order.
Thanks for your help

good product very good service would buy from you again

Im happy to say you have provided me with an excellent service in sourcing the boiler part i needed. Two other companies had advised the part was obsolete, despite it being listed on their websites and taking payments. Im still waiting for a refund from the second company 5 days later! I phoned My Tub who checked while i was on the phone to confirm they could get the part and consequently it was with me in two days.

Quick service and great communication.

Excellent service.

Great service, best price and all delivered really quickly. What more could you possibly ask for

Ordered pebbles & matrix for gas fireplace on a Sunday evening. Everything arrived on Wednesday early afternoon. Totally transformed my fireplace. Well pleased with service & product. Have another fireplace to sort out will use mytub again.

Found my increasingly rare part. Thanks.

I ordered spare parts for a gas fire. A problem arose with part of the order, but this was dealt with by the company and I will happily do business with them again. Thank you.

So pleased to have this obsolete part delivered quickly. Great service.

Good service, didnt think we could get what we wanted as it was part of a bathroom suite, well done. Thanks.

Excellent service ensured that I received my urgently required order the following day rather than after the Bank Holiday. Very satisfied.

A very quick and efficient service, especially regarding checking as to whether an item is in stock.
One of my requests was the other was found to be no longer available but that didnt stop MyTub checking to see if it was available from other competitor suppliers. Thats what is called service!
I was kept fully informed as to the ordering, dispatching and delivery of my part.
Overall an excellent company to do business with.
Thank you.

Order was correct and delivered on time. A very easy and efficient experience. I will use this company again.

Great service, next day delivery as promised. Many thanks.

Good range of products that are well priced and quickly delivered. Excellent service. Happy customer.

Fantastic service from start to finish. Very helpful staff. Highly recommended.

Great service and polite staff but very very slow delivery

Speedy delivery, item as ordered, no problems whatsoever, thank you. Great looking tap.

Excellent service very friendly staff

My order arrived next day which was great. But the item had to be signed for. I fortunately returned home otherwise I would not of received it. I was not given a tracking number so I had no idea when the order would arrive. Also on the website it asks where to leave the order, but this is useless as the delivery driver needs the items to be signed for. The logistics need some serious attention if your going to charge high costs for delivery.

Delivered as stated and am happy with service overall

Easy to order on website, however the statement on the website regarding free delivery on orders over £35 is misleading our order was over £50 but as it was not a stock item it cost £15 delivery. Not impressed.
Order arrived within 48 hrs after order, tin damaged but it didnt affect product.

Many thanks for keeping me updated about the delivery date for my order. The item has now been installed and is working OK.

Fabulous customer services, very helpful advice for a domestic customer and layperson, fast dispatch and goods as ordered. Thanks, judy

Thanks MyTub. I struggled to find the parts available at MyTub anywhere else. I ordered them through the website and although the postage was expensive for such small parts, they arrived promptly and are just what I needed.
I would defiantly recommend this company *****

Extremely pleased with My Tubs service, I was surprised that they were one of only a couple of suppliers still selling what I was looking to purchase. Prices were extremely favourable too.

Excellent service, although delayed we were notified by email throughout the process.

I have used my tub a few of times now and have had a very good service every time. Products are dispatched promptly and communication via emails is excellent and the staff know all about their products. I am always happy to use my tub.

I received what I ordered. It was what I was looking for. Thanks

Fantastic customer services, very helpful and friendly. Next day delivery, order was as promised. Would highly recommend. Thank you

Easy to place my order, had a concern about delivery time because of a prior commitment, but a quick email back to you and delivery was altered to pm
Customer service was excellent then, also when I received my order and had to phone about a fitting that I thought were missing.

10 out of 10 for product and customer service