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MyTub - Plumbing, Parts and Spares, Drainage and Heating trade supply specialists
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Contact MyTub for Plumbing, Parts and Spares, Drainage and Heating 0844 556 1818


The specialists to trust in trade supplies

Coronavirus - We are working tirelessly to keep our colleagues safe and deliveries operating as normal where-ever possible to support your business.

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Tuesday 29, September 2020
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home > company policy

Company Policy


My Product has a Fault... what do I do?
If there is a problem with the goods, please contact us as soon as you become aware of the problem with the goods and stop using them. We will deal with the matter in accordance with your legal rights.

Fair Play
At MyTub Ltd we operate a fair play policy to protect you and us. We will warrantee anything our suppliers see as being down to a manufacturers fault. Occasionally people try to warranty products unfairly (i.e. when a product had been abused) or change their mind about a product well into its usage. We do our best to resolve problems but don't consider this fair play. Ultimately we want happy customers - so please be fair with us and we'll be fair with you.

Loss or damage in transit
If the goods are lost or damaged in transit, please let us know promptly.

Returning Goods
DO NOT post any goods to this office, receiving goods is not possible and will be refused.

Please contact us before doing anything. Due to the fragile nature of the majority of our goods, we use our own distribution network for deliveries and returns. We arrange the pickup of all our goods by our own distribution network, this ensures that any loss or damage in transit is our responsibility and not yours.

Exceptions to the returns policy;
Unless product is deemed to have a manufactures fault, printed circuit board (PCB) parts/spares, gas carrying parts, items that we have to order especially for you in to the company and made to order items are none returnable.

Product Price Errors
We do our best to ensure product prices on our web site are up to date and correct but errors occur occasionally. Please email us if you think there is a problem.

Secure Payment
MyTub Ltd accepts most major credit cards for online orders and uses 128 bit SSL so your information is safe. You'll be asked to enter your card details and the name and the address of the card holder when you place your order. These details are checked and we may hold an order until we receive correct details. We'll contact you if we find the card or address details to be incorrect.

Worldwide Customers
We welcome sales from customers in other countries ,prices exclude UK Sales Tax (VAT), currently at 20%, which may not be payable by foreign customers; however, additional delivery charges will apply. Please telephone and we will do our best to assist. Please note that product warranties will not be valid outside of the UK.

Pricing
All prices are in pounds sterling and exclude VAT where applicable. Any exceptions will be clearly marked on the website where relevant. Prices may be subject to change without notice. In the event of pricing mistakes you will be notified prior to your order being processed.

Payment
You may pay by any major credit card or debit card, bacs transfer, or by cheque. Please do not send money (notes) in the post.

Product Availability
Items shown on this website may not always be in stock. If any of your chosen items is not in stock, you will be advised of our best estimate of availability and delivery date within 2-3 days of you placing your order. Please note that an indication of such dates is an estimate only, may be subject to change without notice, and does not constitute a contractual obligation by MyTub Ltd to supply goods by a certain date. However, if availability is unduly delayed, we will use our best endeavour to keep you informed.

Product Images and descriptions
Please note that the colour of images shown on this website may be affected by the technology used to access it. Whilst we do our best to faithfully reproduce colours, some variation may occur.

Site errors:
E and OE excluded.


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Feedback
Dear Mytub, your service was superb. Your comms excellent throughout. The item received in double quick time which was most appreciated. Thank you. ... 
...Paul Kernan
we dealt with LAURIE who was very helpful, very quick to respond with any queries, seemed a nice man, THANK YOU ... 
...g r hawes
Thank you for your quick response. Look forward to doing business going forward !... 
...Cargill Meats Europe - Cargill Hatchery
Product info on web site excellent, prices competitive. 22 days from date of order was far longer than expected. Maybe you should indicate that goods are out of stockex stock at the point of order.... 
...David Asquith
I am happy with the product, but when it was first delivered the delivery company put a card through the door to say they tried to deliver the parcel, I did ask that if nobody was in then please leave in the garage, this was not put on the parcel, I went and picked it up to make sure the we did receive it. Regards Ian... 
...J22 Data Solutions
Very, very impressive service for an on-line retailer !...the office kept me informed at all stages of my order and delivery both by e-mail and from the office even spoke to a "real" person who was very helpful ! Would definitely use this company again without any hesitation.... 
...Ian Lewis
You asked fora review which I am pleased to give. Not having used your company before and finding a couple of days before Christmas that I needed a spare part for my fire, I came across your name as suppliers of the part. I duly ordered this part and was so pleased with the service I received and took the trouble to comment on your excellent service at that time. Imagine all the hustle and bustle of the Christmas period, delays, etc. with transport generally - BUT - your firm came up trumps and delivered the spare part before Christmas - much sooner than expected, particularly when the delivery date was projected for January. Well done and thank you. I would not hesitate to use your company on another occasion.... 
...Evelyn Moore
good service and price would use again and recommend thanks... 
...Mark Jenks
Boiler nozzle arrived well packed but took over a week. I believe this was due to the item being out of stock. However it was the exact type required. ... 
...Guy Greenwell
Good speedy delivery thankyou... 
...Karl Humphrey
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MyTub Ltd
61 Victoria Terrace
Whitley Bay
Tyne & Wear
NE26 2QN
Company No. 06352542
VAT number: 917634607
Telephone 0844 5561818 calls charged at 7p per minute plus your network charges.
Copyright 2007 - 2020 © MyTub Ltd
  Plumbing, Parts and Spares, Drainage and Heating HVAC
Trade Supplies Specialists