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MyTub - Plumbing, Parts and Spares, Drainage and Heating trade supply specialists
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Contact MyTub for Plumbing, Parts and Spares, Drainage and Heating 0844 556 1818


The specialists to trust in trade supplies

Upto 60% off RRP
Tuesday 19, March 2024
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home > company policy

Company Policy


My Product has a Fault... what do I do?
If there is a problem with the goods, please contact us as soon as you become aware of the problem with the goods and stop using them. We will deal with the matter in accordance with your legal rights.

Fair Play
At MyTub Ltd we operate a fair play policy to protect you and us. We will warrantee anything our suppliers see as being down to a manufacturers fault. Occasionally people try to warranty products unfairly (i.e. when a product had been abused) or change their mind about a product well into its usage. We do our best to resolve problems but don't consider this fair play. Ultimately we want happy customers - so please be fair with us and we'll be fair with you.

Loss or damage in transit
If the goods are lost or damaged in transit, please let us know promptly.

Returning Goods
DO NOT post any goods to this office, receiving goods is not possible and will be refused.

Please contact us before doing anything. Due to the fragile nature of the majority of our goods, we use our own distribution network for deliveries and returns. We arrange the pickup of all our goods by our own distribution network, this ensures that any loss or damage in transit is our responsibility and not yours. There maybe a charge returning your goods, this could be up to 25%.

Exceptions to the returns policy;
Unless product is deemed to have a manufactures fault, printed circuit board (PCB) parts/spares, gas carrying parts, items that we have to order especially for you in to the company and made to order items are none returnable.

Product Price Errors
We do our best to ensure product prices on our web site are up to date and correct but errors occur occasionally. Please email us if you think there is a problem.

Secure Payment
MyTub Ltd accepts most major credit cards for online orders and uses 128 bit SSL so your information is safe. You'll be asked to enter your card details and the name and the address of the card holder when you place your order. These details are checked and we may hold an order until we receive correct details. We'll contact you if we find the card or address details to be incorrect.

Worldwide Customers
We welcome sales from customers in other countries ,prices exclude UK Sales Tax (VAT), currently at 20%, which may not be payable by foreign customers; however, additional delivery charges will apply. Please telephone and we will do our best to assist. Please note that product warranties will not be valid outside of the UK.

Pricing
All prices are in pounds sterling and exclude VAT where applicable. Any exceptions will be clearly marked on the website where relevant. Prices may be subject to change without notice. In the event of pricing mistakes you will be notified prior to your order being processed.

Payment
You may pay by any major credit card or debit card, bacs transfer, or by cheque. Please do not send money (notes) in the post.

Product Availability
Items shown on this website may not always be in stock. If any of your chosen items is not in stock, you will be advised of our best estimate of availability and delivery date within 2-3 days of you placing your order. Please note that an indication of such dates is an estimate only, may be subject to change without notice, and does not constitute a contractual obligation by MyTub Ltd to supply goods by a certain date. However, if availability is unduly delayed, we will use our best endeavour to keep you informed.

Product Images and descriptions
Please note that the colour of images shown on this website may be affected by the technology used to access it. Whilst we do our best to faithfully reproduce colours, some variation may occur.

Site errors:
E and OE excluded.


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Feedback
Delivered my items in good time, but had to contact the company to ascertain the delivery day, then found out that two aeration tubes were broken, i then contacted the company who then sent replacement parts but had to wait a week, then had to contact company again to ascertain delivery date again. Was quite happy overall with service. ... 
...Aubrey Poole
it`s all OK.... 
...Robert Pachler
Generaly good service but disappointed with delivery promise should have been Friday, then Monday, finally arrived TUESDAY PM Usually better, Christine is very helpful.... 
...WENSLEY CONTRACTS LTD
Great product! Great price the cheapest I found online, speedy delivery, would recommend, Ill be using My Tub in the future. Thanks ... 
...Kimberley Burke
All Good!!! Many Thanks, Michele... 
...Sote ltd TA Pentolina Restaurant
Very good service. Not installed yet but am not expecting any difficulties. Would definitely use again. Thank you.... 
...David E Wright
Excellent very fast service the goods I ordered arrived the very next day.... 
...Neil Bradbury
Thanks for the excellent service, also the staff were most helpful in helping me choose the best product... 
...Matt Quinn
Excellent service. Good communication. Many thanks.... 
...Lesley Evans
Received in good time. Thanks.... 
...R.NICHOLLS
more reviews...

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MyTub Ltd
61 Victoria Terrace
Whitley Bay
Tyne & Wear
NE26 2QN
Company No. 06352542
VAT number: 917634607
Telephone 0844 5561818 calls are charged at 7p per minute PLUS your telephone network will charge you which can be significant.
Copyright 2007 - 2024 © MyTub Ltd
  Plumbing, Parts and Spares, Drainage and Heating HVAC
Trade Supplies Specialists