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MyTub - Plumbing, Parts and Spares, Drainage and Heating trade supply specialists
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Contact MyTub for Plumbing, Parts and Spares, Drainage and Heating 0844 556 1818


The specialists to trust in trade supplies

Upto 60% off RRP
Tuesday 18, January 2022
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home > company policy

Company Policy


My Product has a Fault... what do I do?
If there is a problem with the goods, please contact us as soon as you become aware of the problem with the goods and stop using them. We will deal with the matter in accordance with your legal rights.

Fair Play
At MyTub Ltd we operate a fair play policy to protect you and us. We will warrantee anything our suppliers see as being down to a manufacturers fault. Occasionally people try to warranty products unfairly (i.e. when a product had been abused) or change their mind about a product well into its usage. We do our best to resolve problems but don't consider this fair play. Ultimately we want happy customers - so please be fair with us and we'll be fair with you.

Loss or damage in transit
If the goods are lost or damaged in transit, please let us know promptly.

Returning Goods
DO NOT post any goods to this office, receiving goods is not possible and will be refused.

Please contact us before doing anything. Due to the fragile nature of the majority of our goods, we use our own distribution network for deliveries and returns. We arrange the pickup of all our goods by our own distribution network, this ensures that any loss or damage in transit is our responsibility and not yours. There maybe a charge returning your goods, this could be up to 25%.

Exceptions to the returns policy;
Unless product is deemed to have a manufactures fault, printed circuit board (PCB) parts/spares, gas carrying parts, items that we have to order especially for you in to the company and made to order items are none returnable.

Product Price Errors
We do our best to ensure product prices on our web site are up to date and correct but errors occur occasionally. Please email us if you think there is a problem.

Secure Payment
MyTub Ltd accepts most major credit cards for online orders and uses 128 bit SSL so your information is safe. You'll be asked to enter your card details and the name and the address of the card holder when you place your order. These details are checked and we may hold an order until we receive correct details. We'll contact you if we find the card or address details to be incorrect.

Worldwide Customers
We welcome sales from customers in other countries ,prices exclude UK Sales Tax (VAT), currently at 20%, which may not be payable by foreign customers; however, additional delivery charges will apply. Please telephone and we will do our best to assist. Please note that product warranties will not be valid outside of the UK.

Pricing
All prices are in pounds sterling and exclude VAT where applicable. Any exceptions will be clearly marked on the website where relevant. Prices may be subject to change without notice. In the event of pricing mistakes you will be notified prior to your order being processed.

Payment
You may pay by any major credit card or debit card, bacs transfer, or by cheque. Please do not send money (notes) in the post.

Product Availability
Items shown on this website may not always be in stock. If any of your chosen items is not in stock, you will be advised of our best estimate of availability and delivery date within 2-3 days of you placing your order. Please note that an indication of such dates is an estimate only, may be subject to change without notice, and does not constitute a contractual obligation by MyTub Ltd to supply goods by a certain date. However, if availability is unduly delayed, we will use our best endeavour to keep you informed.

Product Images and descriptions
Please note that the colour of images shown on this website may be affected by the technology used to access it. Whilst we do our best to faithfully reproduce colours, some variation may occur.

Site errors:
E and OE excluded.


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Feedback
As I informed yourselfs on 190811, the goods were returned to your depotplumbcenterin west drayton on 200811. Can you please credit my account with the refund ASAP. Many thanks for your help and very fast service,its greatly appreciated. amar chohan... 
...Amar Chohan
Very good service and delete with faulty item immediately. Thank you... 
...P Jones
Efficient, knowledgeable and keenly priced - what more could you ask for!... 
...John Cruickshank
Excellant service!!... 
...Karen Sykes
Placing the order was simple enough and the item was well priced. What I found most disappointing though, was the absolutely crap service provided by your designated supplier and the fact it took three attempts to get it delivered, in this case, Plumb Centre, Poole. As a result and given that you are not supplying direct, its somewhat doubtful that Id use your services again.... 
...Mr. M. Hedger
Really impressed with service received. My order was delivered on time and we were kept in formed every step of the way. Will definitely use this company again.... 
...LORRAINEJACKSON - ROSE INTERIORS LTD
excellent service, valves delivered next day as promised---will use again... 
...peter west
Good speedy service. A*... 
...plumbtech supplies
I ordered parts for a Baxi wall heater a couple of weeks ago and eventually the parts arrived, Baxi was very slow in sending the goods but Samantha from mytub kept me informed all the way. Very good service from mytub, not so good from Baxi. ... 
...Paul Webster - Dr Tap Plumbing
Thank you so much for all your help with my recent order and enabling me to be able to collect it instead of paying for postage. Your help and assistance has been very much appreciated, thank you.... 
...Andrea Newlyn-Jones
more reviews...

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MyTub Ltd
61 Victoria Terrace
Whitley Bay
Tyne & Wear
NE26 2QN
Company No. 06352542
VAT number: 917634607
Telephone 0844 5561818 calls are charged at 7p per minute PLUS your telephone network will charge you which can be significant.
Copyright 2007 - 2022 © MyTub Ltd
  Plumbing, Parts and Spares, Drainage and Heating HVAC
Trade Supplies Specialists