| blog | feedback | view cart | contact us | faq | home
MyTub - Plumbing, Parts and Spares, Drainage and Heating trade supply specialists
Shopping cart
You have no items
in your trolley.
SubTotal : £0.00

Contact MyTub for Plumbing, Parts and Spares, Drainage and Heating 0844 556 1818


The specialists to trust in trade supplies

Coronavirus - We are working tirelessly to keep our colleagues safe and deliveries operating as normal where-ever possible to support your business.

Upto 60% off RRP
Monday 10, May 2021
login / register
 
  Departments
Bathroom & Kitchen Bathroom & Kitchen Supplies
Heating System Supplies Heating System Supplies
Parts and Spares Parts and Spares Supplies
Drainage Above & Below Ground Drainage System Supplies
Air Conditioning & Refrigeration Supplies Air Conditioning & Refrigeration Supplies

  Manufactures
Manufactures Manufactures list

  Collections
collections Design collections
home > company policy

Company Policy


My Product has a Fault... what do I do?
If there is a problem with the goods, please contact us as soon as you become aware of the problem with the goods and stop using them. We will deal with the matter in accordance with your legal rights.

Fair Play
At MyTub Ltd we operate a fair play policy to protect you and us. We will warrantee anything our suppliers see as being down to a manufacturers fault. Occasionally people try to warranty products unfairly (i.e. when a product had been abused) or change their mind about a product well into its usage. We do our best to resolve problems but don't consider this fair play. Ultimately we want happy customers - so please be fair with us and we'll be fair with you.

Loss or damage in transit
If the goods are lost or damaged in transit, please let us know promptly.

Returning Goods
DO NOT post any goods to this office, receiving goods is not possible and will be refused.

Please contact us before doing anything. Due to the fragile nature of the majority of our goods, we use our own distribution network for deliveries and returns. We arrange the pickup of all our goods by our own distribution network, this ensures that any loss or damage in transit is our responsibility and not yours. There maybe a charge returning your goods, this could be up to 25%.

Exceptions to the returns policy;
Unless product is deemed to have a manufactures fault, printed circuit board (PCB) parts/spares, gas carrying parts, items that we have to order especially for you in to the company and made to order items are none returnable.

Product Price Errors
We do our best to ensure product prices on our web site are up to date and correct but errors occur occasionally. Please email us if you think there is a problem.

Secure Payment
MyTub Ltd accepts most major credit cards for online orders and uses 128 bit SSL so your information is safe. You'll be asked to enter your card details and the name and the address of the card holder when you place your order. These details are checked and we may hold an order until we receive correct details. We'll contact you if we find the card or address details to be incorrect.

Worldwide Customers
We welcome sales from customers in other countries ,prices exclude UK Sales Tax (VAT), currently at 20%, which may not be payable by foreign customers; however, additional delivery charges will apply. Please telephone and we will do our best to assist. Please note that product warranties will not be valid outside of the UK.

Pricing
All prices are in pounds sterling and exclude VAT where applicable. Any exceptions will be clearly marked on the website where relevant. Prices may be subject to change without notice. In the event of pricing mistakes you will be notified prior to your order being processed.

Payment
You may pay by any major credit card or debit card, bacs transfer, or by cheque. Please do not send money (notes) in the post.

Product Availability
Items shown on this website may not always be in stock. If any of your chosen items is not in stock, you will be advised of our best estimate of availability and delivery date within 2-3 days of you placing your order. Please note that an indication of such dates is an estimate only, may be subject to change without notice, and does not constitute a contractual obligation by MyTub Ltd to supply goods by a certain date. However, if availability is unduly delayed, we will use our best endeavour to keep you informed.

Product Images and descriptions
Please note that the colour of images shown on this website may be affected by the technology used to access it. Whilst we do our best to faithfully reproduce colours, some variation may occur.

Site errors:
E and OE excluded.


Delivery to your door

Shopping cart
Your Shopping Cart is Empty

Contract Pricing and Quantity Discounts available

Feedback
Thank you for promptly getting my order to me over the Xmas period. will be using your company again.... 
...Brian Hook
Very good communication, I was updated on the progress of my order regularly. Good prices, best I found on the web. Just Very Good. Thankyou. ... 
...S M Hitchings
Good communication. Appreciated.... 
...George Brown
Excellent service, And was kept informed on the progress of my order throughout the process, i will be recommending your company to other people in the future. Thanks for all your help James... 
...James Mcgarry
Prompt delivery, genuine spare, many thanks... 
...David Gee
Super fast delivery and great price very pleased got me out off a problem... 
...mr m c wills
Brilliant service, thank you. Robin... 
...Robin Bass
The service received was very good,and the goods arrived promptly. - A satisfied customer! ... 
...AD Russell
brilliant service - very pleased thanks... 
...Linda Wells
I was very impressed with the way you dealt with my order, quickly and efficiently I dont usually order over the internet. Your price was also competitive especially as it included free delivery. Overall very pleased I ordered from myTub.... 
...Ann Rye
more reviews...

Trust Pilot Reviews

Price Match Guaranteed

MyTub ltd     Plumbing Supplies  
Share on facebook Share on Twitter Share on Google+ Share on Digg Share on StumbleUpon Share on Linkedin
    Verified Credit Score by CheckRate
  VAT relief for disabled people MyTub is a member of the British Chambers of Commerce  
Major credit cards accepted
Verified by VISA  
MasterCard SecureCode
MyTub Ltd
61 Victoria Terrace
Whitley Bay
Tyne & Wear
NE26 2QN
Company No. 06352542
VAT number: 917634607
Telephone 0844 5561818 calls charged at 7p per minute plus your network charges.
Copyright 2007 - 2021 © MyTub Ltd
  Plumbing, Parts and Spares, Drainage and Heating HVAC
Trade Supplies Specialists