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MyTub - Plumbing, Parts and Spares, Drainage and Heating trade supply specialists
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Monday 16, May 2022
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Online Security


Worried about buying online from us? Look for the padlock.

Before entering sensitive information (such as your credit or debit card details) into a website, you should always check that this information is being handled in a secure manner. Make sure that the data being sent is encrypted (i.e. scrambled or encoded) as this makes it much more difficult for anyone else to read or change your personal information.

Whenever you are typing in personal information, make sure that the web address (in the address bar) begins with https (the s stands for 'secure'). Also check to see if a small locked padlock appears in the browser window. You need to check that it is in the window frame of the browser itself.

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Once you’ve signed up to Verified by Visa, you’ll be protected whenever you make an online payment with your Visa card at any one of more than 300,000 web sites across Europe.

Verified by Visa involves two quick steps to authenticate your purchase.

  • First you’ll see the personal message that you provided when you signed up for Verified by Visa and that only you and your bank know about. This lets you know that the security screen you’re seeing is genuine.
  • Then you’ll be asked to enter your Verified by Visa password.

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MasterCard, along with your card issuing bank, is concerned about the online security of its cardholders. MasterCard SecureCode enhances your current MasterCard card with a secret code to protect against unauthorized use of your card when you shop online at participating merchants. If your MasterCard credit or debit card or Maestro card is issued by one of the following financial institutions you can register for a MasterCard SecureCode now. If your issuer is not on the list, check back frequently-new issuers are being added all the time.

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More than 575,000 online retailers support transactions made with SecureCode. Look for the logo when you're providing your payment information. The best way to pay on the internet®.

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Feedback
Although my order was delayed, there was communication throughout. Customers do not get annoyed because a delivery has been delayed. Most people are reasonable enough to understand that things sometimes happen which are beyond the companys control. What customers find annoying is when the company cannot be bothered to keep them informed. I was fully informed on progress practically on a daily basis and the item was actually delivered 6 days earlier than estimated. I am happy and particularly impressed with the level of customer service.... 
...Miss Aigoro
After a mammoth search starting with Bristan for a 5inch Shower Rose Chrome Plated and visiting a number of websites I finally came lucky with MyTub who promptly confirmed it was in stock and so placed an order. Many thanks for the quick email confirmations and delivery this morning at 10am, great service and very pleased. Vivienne... 
...Vivienne Learmonth
Very good service the order was just right... 
...steve vardon
I received my order, yesterday lunch time at around 12pm. I must say that I feel a little let down as I placed my order on the 281112 and didnt hear back from you until the 141212 to say that the complete order was not in stock and would not be until January. I asked you to go ahead with the order as you had already taken the money from my account. I then had an email on the 171212 saying that the order will be in by the 070113 only to be told again that the order wouldnt be in until the 210113. I understand that this is not your fault but i would have preferred it if you could have let me know a couple of days after I placed my order that the order was not in stock as my customer was left without a shower for nearly two months.... 
...Peter Downey
Simply put ..., you are the best !... 
...D. Dennis
International order and delivery was extremely efficient with prompt and frequent communication. Thanks for all your assistance especially Christine.... 
...Scott Pattison
Excellent service!... 
...Marini Maurizio
On the phone, the respondent was not up to speed, but said to email, which was prompt and accurate.... 
...Ed Sirett - Make Do
Thank you for ensuring that I got the parts before Christmas due to the parts being out of stock. However I would not have ordered from you if your website had told me that you were out of stock when I placed the order!!! I had to pay the shipping to get the parts on time. Customer support was great! Miss-leading customers at point of order first class!! Oppertunaty of a repeat order from me...........nil!!! Priceless!!!!... 
...Philip Gould
Excellent web site and excellent service, delivered on time will def use again... 
...Pauline Williams
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MyTub ltd Plumbing Supplies  
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MyTub Ltd
61 Victoria Terrace
Whitley Bay
Tyne & Wear
NE26 2QN
Company No. 06352542
VAT number: 917634607
Telephone 0844 5561818 calls are charged at 7p per minute PLUS your telephone network will charge you which can be significant.
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