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home > online security
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| Worried about buying
online from us? Look for the padlock.
Before entering sensitive information (such as your
credit or debit card details) into a website, you should
always check that this information is being handled
in a secure manner. Make sure that the data being sent
is encrypted (i.e. scrambled or encoded) as this makes
it much more difficult for anyone else to read or change
your personal information.
Whenever you are typing in personal information, make
sure that the web address (in the address bar) begins
with https (the s stands for 'secure'). Also check to
see if a small locked padlock appears in the browser
window. You need to check that it is in the window frame
of the browser itself. |
Verified by Visa
Verified by Visa protects your card against unauthorised
use and gives you peace of mind when shopping online.
Once you’ve signed up to Verified by Visa, you’ll
be protected whenever you make an online payment with
your Visa card at any one of more than 300,000 web sites
across Europe.
Verified by Visa involves two quick steps to authenticate
your purchase.
- First you’ll see the personal message that
you provided when you signed up for Verified by Visa
and that only you and your bank know about. This lets
you know that the security screen you’re seeing
is genuine.
- Then you’ll be asked to enter your Verified
by Visa password.
MasterCard® SecureCode™
MasterCard, along with your card issuing bank, is concerned
about the online security of its cardholders. MasterCard
SecureCode enhances your current MasterCard card with
a secret code to protect against unauthorized use of
your card when you shop online at participating merchants.
If your MasterCard credit or debit card or Maestro card
is issued by one of the following financial institutions
you can register for a MasterCard SecureCode now. If
your issuer is not on the list, check back frequently-new
issuers are being added all the time.
Accepted all over the web
More than 575,000 online retailers support transactions
made with SecureCode. Look for the logo when you're
providing your payment information. The best way to
pay on the internet®.
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Although my order was delayed, there was communication throughout. Customers do not get annoyed because a delivery has been delayed. Most people are reasonable enough to understand that things sometimes happen which are beyond the companys control. What customers find annoying is when the company cannot be bothered to keep them informed.
I was fully informed on progress practically on a daily basis and the item was actually delivered 6 days earlier than estimated. I am happy and particularly impressed with the level of customer service....
...Miss Aigoro
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After a mammoth search starting with Bristan for a 5inch Shower Rose Chrome Plated and visiting a number of websites I finally came lucky with MyTub who promptly confirmed it was in stock and so placed an order. Many thanks for the quick email confirmations and delivery this morning at 10am, great service and very pleased. Vivienne...
...Vivienne Learmonth
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Very good service the
order was just right...
...steve vardon
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I received my order, yesterday lunch time at around 12pm. I must say that I feel a little let down as I placed my order on the 281112 and didnt hear back from you until the 141212 to say that the complete order was not in stock and would not be until January. I asked you to go ahead with the order as you had already taken the money from my account. I then had an email on the 171212 saying that the order will be in by the 070113 only to be told again that the order wouldnt be in until the 210113. I understand that this is not your fault but i would have preferred it if you could have let me know a couple of days after I placed my order that the order was not in stock as my customer was left without a shower for nearly two months....
...Peter Downey
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Simply put ..., you are the best !...
...D. Dennis
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International order and delivery was extremely efficient with prompt and frequent communication. Thanks for all your assistance especially Christine....
...Scott Pattison
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Excellent service!...
...Marini Maurizio
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On the phone, the respondent was not up to speed, but said to email, which was prompt and accurate....
...Ed Sirett - Make Do
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Thank you for ensuring that I got the parts before Christmas due to the parts being out of stock.
However I would not have ordered from you if your website had told me that you were out of stock when I placed the order!!! I had to pay the shipping to get the parts on time.
Customer support was great!
Miss-leading customers at point of order first class!!
Oppertunaty of a repeat order from me...........nil!!! Priceless!!!!...
...Philip Gould
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Excellent web site and excellent service, delivered on time will def use again...
...Pauline Williams
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