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home > online security
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| Worried about buying
online from us? Look for the padlock.
Before entering sensitive information (such as your
credit or debit card details) into a website, you should
always check that this information is being handled
in a secure manner. Make sure that the data being sent
is encrypted (i.e. scrambled or encoded) as this makes
it much more difficult for anyone else to read or change
your personal information.
Whenever you are typing in personal information, make
sure that the web address (in the address bar) begins
with https (the s stands for 'secure'). Also check to
see if a small locked padlock appears in the browser
window. You need to check that it is in the window frame
of the browser itself. |
Verified by Visa
Verified by Visa protects your card against unauthorised
use and gives you peace of mind when shopping online.
Once you’ve signed up to Verified by Visa, you’ll
be protected whenever you make an online payment with
your Visa card at any one of more than 300,000 web sites
across Europe.
Verified by Visa involves two quick steps to authenticate
your purchase.
- First you’ll see the personal message that
you provided when you signed up for Verified by Visa
and that only you and your bank know about. This lets
you know that the security screen you’re seeing
is genuine.
- Then you’ll be asked to enter your Verified
by Visa password.
MasterCard® SecureCode™
MasterCard, along with your card issuing bank, is concerned
about the online security of its cardholders. MasterCard
SecureCode enhances your current MasterCard card with
a secret code to protect against unauthorized use of
your card when you shop online at participating merchants.
If your MasterCard credit or debit card or Maestro card
is issued by one of the following financial institutions
you can register for a MasterCard SecureCode now. If
your issuer is not on the list, check back frequently-new
issuers are being added all the time.
Accepted all over the web
More than 575,000 online retailers support transactions
made with SecureCode. Look for the logo when you're
providing your payment information. The best way to
pay on the internet®.
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Despite difficulties in accessing the item which appeared to have been discontinued, you succeeded in locating one after some extra effort. At all times your communicator treated me with courtesy and apparent enthusiasm! It has been a pleasure to have had dealings with you. BRAVO!!!...
...Philip Purves
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slight problem sorted out superfast...
...Anthony Vance
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Great service. The part did the job and peace has once again resumed in the Henshall household!
thanks...
...Ron Henshall
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Excellent service.
I was phoned to say there was only one in the country in Wolverhampton Monday afternoon agreed to have it delivered by courier was delivered Tuesday 1:30pm
A big thank you ...
...NORMAN WATKINSON
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The product arrived promptly and was as described.
My one complaint is the packaging that was used. For the single support tube of about 12mm x 150mm, it arrived in a box that was about 300mm x 200 x 200, packed with another folded box, inflated plastic packing and was inside a padded envelope. All that was required was the padded envelope with a stiffener inside to stop the tube getting broken. In these days of trying to reduce packaging, this went totally the opposite way...
...Mark Fisher
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Initial customer service was excellent. However despite placing the order at 9am on a Thursday and getting a confirmed delivery date of the Friday the branch that held the part somehow managed to neglect to send it either on the Thursday or Friday. If I hadnt chased the delivery Im not sure whether it would ever have been sent at all! However Jeanette in customer service did everything she could to sort out the error and we eventually received the part on the Tuesday afternoon. I asked if there was anything that could be done on the postage and they refunded it in full. Overall great telephone service but massively let down by the branchs performance....
...Jo Martin
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Order reciieved thanks...
...Roger Morley
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I don’t normally respond to requests for feedback but I’ve been very pleasantly surprised by MyTub. The website doesn’t inspire confidence looks a bit dated and home-brewed. Indeed I initially moved on to look for an alternative supplier. In the event the service was exemplary. Fast response to the request for lead time, simple order processing and blisteringly fast delivery. I would definitely recommend and use again. Thanks....
...Mike Parkin
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Very happy with service and product received. thank you...
...neil hickman
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Really awful delivery. Took well over a month for item to arrive!...
...Watersplash Club LTD
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