Customer FeedBack

Great service, thanks

Thanks for your help with my order. One or two hiccups but very professional service. 1010.

Thanks for great service, prompt delivery, good quality products. A very pleasant experience of shopping at MyTub, will be recommending to friends.

Thanks,
Maria

Excellent service, although bag of coals with foam pellets could have been put in a smaller box, save on packing.

Excellent and very helpful service in all respects, thank you.

Best regards Richard Avenell

Very fast delivery, All parts delivered as per order.
Thanks for your help

good product very good service would buy from you again

Im happy to say you have provided me with an excellent service in sourcing the boiler part i needed. Two other companies had advised the part was obsolete, despite it being listed on their websites and taking payments. Im still waiting for a refund from the second company 5 days later! I phoned My Tub who checked while i was on the phone to confirm they could get the part and consequently it was with me in two days.

Quick service and great communication.

Excellent service.

Great service, best price and all delivered really quickly. What more could you possibly ask for

Ordered pebbles & matrix for gas fireplace on a Sunday evening. Everything arrived on Wednesday early afternoon. Totally transformed my fireplace. Well pleased with service & product. Have another fireplace to sort out will use mytub again.

Found my increasingly rare part. Thanks.

I ordered spare parts for a gas fire. A problem arose with part of the order, but this was dealt with by the company and I will happily do business with them again. Thank you.

So pleased to have this obsolete part delivered quickly. Great service.

Good service, didnt think we could get what we wanted as it was part of a bathroom suite, well done. Thanks.

Excellent service ensured that I received my urgently required order the following day rather than after the Bank Holiday. Very satisfied.

A very quick and efficient service, especially regarding checking as to whether an item is in stock.
One of my requests was the other was found to be no longer available but that didnt stop MyTub checking to see if it was available from other competitor suppliers. Thats what is called service!
I was kept fully informed as to the ordering, dispatching and delivery of my part.
Overall an excellent company to do business with.
Thank you.

Order was correct and delivered on time. A very easy and efficient experience. I will use this company again.

Great service, next day delivery as promised. Many thanks.

Good range of products that are well priced and quickly delivered. Excellent service. Happy customer.

Fantastic service from start to finish. Very helpful staff. Highly recommended.

Great service and polite staff but very very slow delivery

Speedy delivery, item as ordered, no problems whatsoever, thank you. Great looking tap.

Excellent service very friendly staff

My order arrived next day which was great. But the item had to be signed for. I fortunately returned home otherwise I would not of received it. I was not given a tracking number so I had no idea when the order would arrive. Also on the website it asks where to leave the order, but this is useless as the delivery driver needs the items to be signed for. The logistics need some serious attention if your going to charge high costs for delivery.

Delivered as stated and am happy with service overall

Easy to order on website, however the statement on the website regarding free delivery on orders over £35 is misleading our order was over £50 but as it was not a stock item it cost £15 delivery. Not impressed.
Order arrived within 48 hrs after order, tin damaged but it didnt affect product.

Many thanks for keeping me updated about the delivery date for my order. The item has now been installed and is working OK.

Fabulous customer services, very helpful advice for a domestic customer and layperson, fast dispatch and goods as ordered. Thanks, judy

Thanks MyTub. I struggled to find the parts available at MyTub anywhere else. I ordered them through the website and although the postage was expensive for such small parts, they arrived promptly and are just what I needed.
I would defiantly recommend this company *****

Extremely pleased with My Tubs service, I was surprised that they were one of only a couple of suppliers still selling what I was looking to purchase. Prices were extremely favourable too.

Excellent service, although delayed we were notified by email throughout the process.

I have used my tub a few of times now and have had a very good service every time. Products are dispatched promptly and communication via emails is excellent and the staff know all about their products. I am always happy to use my tub.

I received what I ordered. It was what I was looking for. Thanks

Fantastic customer services, very helpful and friendly. Next day delivery, order was as promised. Would highly recommend. Thank you

Easy to place my order, had a concern about delivery time because of a prior commitment, but a quick email back to you and delivery was altered to pm
Customer service was excellent then, also when I received my order and had to phone about a fitting that I thought were missing.

10 out of 10 for product and customer service

The goods arrived on time but just took to long to arrive. It took a week for delivery.

Thank you for your diligence - Stuart Haynes

Many thanks for the help of the staff who help me with placing my order as i made hard work of it! The handle fits well and arrived on time

Would highly recommend this company. Ordered a replacement pedestal for my sink which arrived in just a few days. Helpful staff

Excellent service.
Thanks.

I do think your charges for posting and package expensive. After waiting a week I telephoned your office to say that my kit had not arrived. I was impressed with the lady who rang your High Wycombe branch and I received the goods the following day.

Service excellent, no problems with delivery of the items. Happy to recommend. Also happy because parts ordered were for an old fire and many pieces obsolete, yet you still had in stock thankfully! Will definitely use again when need arises.

Good service even when parts are hard to get , kept me informed thank you !

Fast and efficient- thanks

Excellent service.
I was phoned to say there was only one in the country in Wolverhampton Monday afternoon agreed to have it delivered by courier was delivered Tuesday 1:30pm
A big thank you

Excellent service delivered on time, would order again with them.

cannot fault service, delivered on date arranged.

you need to improve your delivery times. Had to wait a month, just not good enough.