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MyTub - Plumbing, Parts and Spares, Drainage and Heating trade supply specialists
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Contact MyTub for Plumbing, Parts and Spares, Drainage and Heating 0844 556 1818


The specialists to trust in trade supplies

Coronavirus - We are working tirelessly to keep our colleagues safe and deliveries operating as normal where-ever possible to support your business.

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Thursday 9, July 2020
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home > feedback

Customer FeedBack


We are continually looking to improve the customer experience with our company. As someone who has used our services you are most qualified to judge us, we would gratefully accept any feedback you would be willing to give, good or bad. Your feedback will help us improve our service to you.

Post your own comments about our service here

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Displaying: 51 - 100 of 3956 reviews - page: 2

05-04-2020 : David Rodgers

Item as described, thank you. I needed an item from an obsolete gas fire - tried 3 suppliers before I was able to find one in stock. Staff very helpful on the phone and confirmed stock whilst on the phone. Thank you.

30-03-2020 : mark cheek - CML Microcircuits UKLtd

Good service. Delved on due date

29-03-2020 : Ian Main

Excellent prompt service

29-03-2020 : Lajos Sándor - Heating Company Kft

I got the package, all right

27-03-2020 : Mark Edgar - Lincolnstudentlets

Swift delivery as promised. Very helpful staff on chatline

21-03-2020 : Karen Jacks

Brilliant Service. Steve was really helpful. Part arrived quickly. Highly recommend My Tub.

21-03-2020 : Paul Webster - Dr Tap Plumbing

I ordered parts for a Baxi wall heater a couple of weeks ago and eventually the parts arrived, Baxi was very slow in sending the goods but Samantha from mytub kept me informed all the way. Very good service from mytub, not so good from Baxi.

06-03-2020 : PETER Thom

Excellent fast service

02-03-2020 : Peter Morris

Was surprised by the lead time on our order of Twyfords bathroom furniture and sanitary ware but think this is down to Twyfords rather than MyTub. The order processing was very smooth and we preferred to receive the whole order in one delivery and on the date predicted. Delivery was on time and courteous. We especially appreciated the help of the support team to help process a return and credit of a faulty shower tray. Steve really adopted a personal touch to argue our case with Twyford and the refund was effected with minimal effort from us.

01-03-2020 : Russell

Excellent service, fast delivery and items as described.

01-03-2020 : Ronald Samuel Bowden

Thank you.
the service recieved was excellent, even more so considering the local delivery company
actually broke the first delivery.They
contacted you & i recieved the replacement
parts in less than 24hrs. R S Bowden.

29-02-2020 : kathleen obrien

I am very happy with the delivery and the items

19-02-2020 : Salino Dias - Mr

thank you for prompt delivery in fact superb came well before delivery date would use you again and recommend to others

13-02-2020 : Colin Baker

Good product at the best price I could find.
Excellent communication.
Fast delivery

13-02-2020 : Jennette Bradbury

Thank you for all your help and finding the right tap to meet my needs. Your customer care is exceptional. my best wishes Jennette

09-02-2020 : ALAN A V PAGE

First class service and price.Would order again.

05-02-2020 : EA Hunter

Order arrived as scheduled and the spare parts we ordered fitted perfectly. Would definitely use the company again.

02-02-2020 : Jim scott - J L Scott building services Ltd

Very good service and stock

02-02-2020 : Amy Liddle

Absolutely fantastic service, from ordering to delivery I really have nothing negative to say. I was kept up to date every step of the way via Email. It was ordered and delivered within a 3 day period and was delivered in suitable packaging. The delivery driver was pleasent and professional. Like I said I could not fault any part of my order. Would highly recommend to anyone.

30-01-2020 : malcolm warne

Brilliant service brilliant part thank you

30-01-2020 : Penny Sherwood - Fluid Power Supplies

Delivery was later and was delivered to the wrong address despite our address details being all over the paperwork and parcel.

Sam however, who delt with the issue was fab!

29-01-2020 : Richard Mace - The Coppice Primary School

Brilliant service would use them again.very knowledgeable.

14-01-2020 : Chris Butt

Great service & communication, the item was delivered Saturday as arranged. Only slight criticism was that it would have been nice to have known you were having a two week shutdown over Xmas when I made the order, there was no mention of it on the order page. Otherwise very happy.
Many thanks
Chris

14-01-2020 : Nicholas James Marston

Good price c.f. competitors, and very prompt next day delivery

13-01-2020 : Peter Read

very pleased with service and correspondence I received from you ,I will have no hesitation to use you again

10-01-2020 : Mike Walton Property Maintenance

This order turned out to be a long drawn out affair as I was after a discontinued basin. The first one turned up damaged, the second one was the wrong item, the third one was correct. MyTub kept me fully informed of the situation throughout the process and we got there in the end resulting in my customer being very happy.

10-01-2020 : Henry Duncan

Excellent service. Helpful staff. Prompt despatch. Fragile item well packed and arrived undamaged. Many thanks.

10-01-2020 : michael duller VINCI FACILITIES

Great service, very quick delivery... Good products

10-01-2020 : Paul Sands

Excellent service Steve in Sales could not be more helpful.

20-12-2019 : Alan Downie

A 1st class service. I used the online chat facility to check that the part was in stock. Once I placed the order I was contacted and informed that the regular delivery service could not guarantee delivery before Christmas. The express delivery arrived within 30hrs ... System repaired and customer happy.

20-12-2019 : Ian Beetison

Great Service, very clear paperwork, and it even arrived a day earlier.
Well done My Tube Ltd and UPS
Ian Beetison

20-12-2019 : Paul Harper

Great service and part came on time, very help full on the phone makes a change from some of the companys i deal with.
Merry Christmas & a Happy New Year.

20-12-2019 : David Gillanders

Top customer service.

19-12-2019 : Natsanet Mehari Haile - Focal Point General Trading LLC

Goods received as per the specification in good order and condition and on time.

Thank you for your reliable service.

19-12-2019 : A Canning - ADC Joinery Dungiven

Good service in ordering and delivery
Thanks

11-12-2019 : Mr J C Ward

Thanks for supplying when you said you would, and to Steve for help on the phone afterwards.

07-12-2019 : Alex Docherty

We ordered three aeration tubes for our gas fire. When they arrived one of them was damaged so we contacted the supplier to explain. Within a very short time we were contacted by Steve who apologised and said that a replacement would be with us the following day which happened right on schedule. We have no complaints. Excellent service and customer care - well done!

06-12-2019 : Frances Sylvester

Excellent communication, and thats all you really need.

05-12-2019 : Peter Young

Supplied exactly what I wanted, and although it took a little while to arrive, i was satisfied with the service.

02-12-2019 : Mark Spence - Aztec Adventure

Excellent service. Great price

28-11-2019 : Mr Robert Nicholson - Best Western Pinewood On Wilmslow Hotel

Was kept informed of progress. Everything arrived on time and well packaged.
Will continue to use "mytub" as usual.

25-11-2019 : Bradley Eldor

Excellent service quick delivery would highly recommend this company!!

16-11-2019 : Robin Jukes-Hughes - Mr

Very prompt service excellent communications, very pleased.

12-11-2019 : Diane Spender

Thank you so much we received the sink and taps all in tact by courier.
Really great service, especially seeing it was the only sink in the country.

09-11-2019 : mike chilvers

Good service, would recommend and use again!

07-11-2019 : Jenna Jones - Photonic Measurements

There was no photo of the item I was looking to purchase, and within 10 mins the customer service team had uploaded a photo - really helpful and quick delivery turnaround.

06-11-2019 : Paul Donoghue - Kiddie of Southport Ltd

Products arrived earlier than stated worked out good for us excellent service throughout, thank you.

28-10-2019 : Peter Wood

Excellent service.

19-10-2019 : Roxana Crisan

Thank you for your help and trying to make us happy with the order! Thank you for cooperation!
Looking forward to order from you next time!

18-10-2019 : IAN RICHARDSON - CALEDONIAN RAILWAY LTD

Excellent service problems handled promptly and courteously

page: | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 - 20 |
Displaying: 51 - 100 of 3956 reviews - page: 2

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MyTub Ltd
61 Victoria Terrace
Whitley Bay
Tyne & Wear
NE26 2QN
Company No. 06352542
VAT number: 917634607
Telephone 0844 5561818 calls charged at 7p per minute plus your network charges.
Copyright 2007 - 2020 © MyTub Ltd
  Plumbing, Parts and Spares, Drainage and Heating HVAC
Trade Supplies Specialists