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MyTub - Plumbing, Parts and Spares, Drainage and Heating trade supply specialists
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Contact MyTub for Plumbing, Parts and Spares, Drainage and Heating 0844 556 1818

The specialists to trust in trade supplies Upto 60% off RRP
Friday 21, February 2020
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Customer FeedBack

We are continually looking to improve the customer experience with our company. As someone who has used our services you are most qualified to judge us, we would gratefully accept any feedback you would be willing to give, good or bad. Your feedback will help us improve our service to you.

Post your own comments about our service here

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Displaying: 51 - 100 of 3894 reviews - page: 2

18-09-2019 : Michael Palmer

Thank you for sorting it out, got there in the end.

18-09-2019 : Anthony Drake

Initial order got lost, but staff were efficient in sourcing more parts and sending them to me. Very pleased with service.

16-09-2019 : Hayley Pugh - Supermarket Alliance Ltd

Thank you so much for the quick delivery. good service.

16-09-2019 : judith gillett

Thank you, all speedily and efficiently carried out and as hoped for. Thank you! Well done

04-09-2019 : M Purdy

Order successfuly and helpfully delivered.
Order apparently complete but not yet installed.
The whole process so far efficient and very satisfactory.
Thank you.

02-09-2019 : Frank Alden - ArcusFM

Great service, delayed delivery but I was kept informed at every point. Product as described on the website.

30-08-2019 : ALAN M KIRTLEY

great service ,kept informed about delivery would use again

17-08-2019 : Mr Tony Williams - Best Western Pinewood On Wilmslow Hotel

Great suppliers, keep you informed of progress, use them all the time.

16-08-2019 : Moat Management Ltd - Span Group

Excellent service

15-08-2019 : Andrew Evans

Quick and easy ordering process and the delivery man went out of his way to deliver when we were in. Excellent service.

10-08-2019 : Thomas Walford

Everything was great. Thank you. Delivery time could have been a bit quicker. Given the Amazon experience we are used to getting things a bit quicker but it was not an issue.

07-08-2019 : Whitby Seafoods Ltd

Service was good, continual feedback on progress was good

05-08-2019 : Mark Fisher

The product arrived promptly and was as described.
My one complaint is the packaging that was used. For the single support tube of about 12mm x 150mm, it arrived in a box that was about 300mm x 200 x 200, packed with another folded box, inflated plastic packing and was inside a padded envelope. All that was required was the padded envelope with a stiffener inside to stop the tube getting broken. In these days of trying to reduce packaging, this went totally the opposite way

03-08-2019 : tony wilkin - ace plumbing

Service was outstanding

29-07-2019 : gavin johnston

Good service again. Got the items on time.
They were, however, slightly different from my last purchases plastic container rather than a material one. I was concerned that they would not fit the caldensate unit. Fortunately, it did fit and appears to be leak-free. Will keep an eye on it.

28-07-2019 : Michael Rowlands - Micky Dees

service was excellent and speedy however charging £14 delivery for a £4.44 part is a bit to much . if it was me to make it an excellent transaction i would of placed in an envelope and posted it

28-07-2019 : Chris Bushnell

Many thanks. Very swiftly delivered.

26-07-2019 : Georgios Pavlou - JGP Hellas Ltd

Dear Sirs,

Our opinion regarding your products which we have recently received, is that they are in a high level of quality and very shiny, hope this impression will remain after a long time of use.

Best regards
George Pavlou

24-07-2019 : Roberta Pyart

I was struggling to find a replacement for my toilet pan and then found out they were no longer made by Ideal Standard. I was lucky enough to have the model number and searched for it on my computer. Immediately I found what I wanted on you site. I ordered it on Friday at 4.30pm and it was delivered by 10.15 am on the Monday. Fantastic service, good price and the pan was exactly the one I wanted. All fitted now and working well. Thank you.

22-07-2019 : Allen Nault PO 12229 - Ford Electric Supply

I dealt with Steven many times. I was very pleased with the way he handled my orders in professional and prompt manner. Keep up the good work. You can count Ford Electric Supply as a satisfied international customer.


Allen Nault
Montreal, Canada


Very good service thank you

12-07-2019 : paul humphreys

Great service, thanks

10-07-2019 : John Beasley - Land Management Ltd

Thanks for your help with my order. One or two hiccups but very professional service. 1010.

05-07-2019 : Maria Vasilyeva

Thanks for great service, prompt delivery, good quality products. A very pleasant experience of shopping at MyTub, will be recommending to friends.


29-06-2019 : Lynn Gale

Excellent service, although bag of coals with foam pellets could have been put in a smaller box, save on packing.

26-06-2019 : Richard Avenell

Excellent and very helpful service in all respects, thank you.

Best regards Richard Avenell

24-06-2019 : Paul Stephenson

Very fast delivery, All parts delivered as per order.
Thanks for your help

23-06-2019 : Mr J Neave

good product very good service would buy from you again

22-06-2019 : George Paparestis

Im happy to say you have provided me with an excellent service in sourcing the boiler part i needed. Two other companies had advised the part was obsolete, despite it being listed on their websites and taking payments. Im still waiting for a refund from the second company 5 days later! I phoned My Tub who checked while i was on the phone to confirm they could get the part and consequently it was with me in two days.

15-06-2019 : Piers Walker

Quick service and great communication.

15-06-2019 : Michael Bradley

Excellent service.

14-06-2019 : Michael Laird

Great service, best price and all delivered really quickly. What more could you possibly ask for

08-06-2019 : Lee Wilson

Ordered pebbles & matrix for gas fireplace on a Sunday evening. Everything arrived on Wednesday early afternoon. Totally transformed my fireplace. Well pleased with service & product. Have another fireplace to sort out will use mytub again.

24-05-2019 : Tim Smith

Found my increasingly rare part. Thanks.

23-05-2019 : David Jackson

I ordered spare parts for a gas fire. A problem arose with part of the order, but this was dealt with by the company and I will happily do business with them again. Thank you.

18-05-2019 : Katharine Adamson

So pleased to have this obsolete part delivered quickly. Great service.

16-05-2019 : david neasham

Good service, didnt think we could get what we wanted as it was part of a bathroom suite, well done. Thanks.

05-05-2019 : Reginald Harlow

Excellent service ensured that I received my urgently required order the following day rather than after the Bank Holiday. Very satisfied.

04-05-2019 : Martin Field

A very quick and efficient service, especially regarding checking as to whether an item is in stock.
One of my requests was the other was found to be no longer available but that didnt stop MyTub checking to see if it was available from other competitor suppliers. Thats what is called service!
I was kept fully informed as to the ordering, dispatching and delivery of my part.
Overall an excellent company to do business with.
Thank you.

04-05-2019 : Anthony Lelli - Swalcliffe park school

Order was correct and delivered on time. A very easy and efficient experience. I will use this company again.

02-05-2019 : Steven Nathaniel - Barlows UK Ltd

Great service, next day delivery as promised. Many thanks.

01-05-2019 : Stuart Pryde

Good range of products that are well priced and quickly delivered. Excellent service. Happy customer.

25-04-2019 : Mitzi Norrevang

Fantastic service from start to finish. Very helpful staff. Highly recommended.

20-04-2019 : Colin Hook Property Improvements

Great service and polite staff but very very slow delivery

18-04-2019 : Graham Jones

Speedy delivery, item as ordered, no problems whatsoever, thank you. Great looking tap.

04-04-2019 : Geoffrey Tobin

Excellent service very friendly staff

31-03-2019 : Mr Timothy Hedley - T.A.Hedley Projects

My order arrived next day which was great. But the item had to be signed for. I fortunately returned home otherwise I would not of received it. I was not given a tracking number so I had no idea when the order would arrive. Also on the website it asks where to leave the order, but this is useless as the delivery driver needs the items to be signed for. The logistics need some serious attention if your going to charge high costs for delivery.

30-03-2019 : Ralph Nader

Delivered as stated and am happy with service overall

30-03-2019 : David Williams

Easy to order on website, however the statement on the website regarding free delivery on orders over £35 is misleading our order was over £50 but as it was not a stock item it cost £15 delivery. Not impressed.
Order arrived within 48 hrs after order, tin damaged but it didnt affect product.

30-03-2019 : David Mundy

Many thanks for keeping me updated about the delivery date for my order. The item has now been installed and is working OK.

page: | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 - 20 |
Displaying: 51 - 100 of 3894 reviews - page: 2

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MyTub Ltd
61 Victoria Terrace
Whitley Bay
Tyne & Wear
NE26 2QN
Company No. 06352542
VAT number: 917634607
Telephone 0844 5561818 calls charged at 7p per minute plus your network charges.
Copyright 2007 - 2020 © MyTub Ltd
  Plumbing, Parts and Spares, Drainage and Heating HVAC
Trade Supplies Specialists