Customer FeedBack

Simple ordering system and prompt confirmation, updates and delivery.

I had a really great experience with MyTub and would definitely recommend. I wanted a plinth heater and accessories but was struggling to find the particular model I wanted anywhere and the one place I did find it, it was at a hugely inflated price. Im so pleased I found MyTub. I gave them a call and after holding for a short time theyd sourced my product and said they could provide it at a much more competitive price than Id found elsewhere. Perfect! It was delivered a few days later and was just what I wanted. A really great experience and very much appreciated. Thanks.

Excellent service, good quality parts and good communication on delivery. Would recommend.

Looks good, arrived when you said. Thanks

Great service , had a problem with delivery but this was addressed very quickly and a replacement sent out next day at no extra cost
Would definitely recommend and use again

Good service. Provided an accurate lead time. Regular updates on shipment which shipped as per quoted lead time. Item exactly what I needed. Thank you & merry Christmas 🎄

Very happy with the service. I actually ordered a different model of thermostat control however Mytub sent me an ungraded version as the one I ordered wasnt available. Easy to use website and the delivery was quick. When I did contact them they were quick to respond and very helpful. Would highly recommend.

although a 7 days wait was advised at order time, the item did arrive on the day that was quoted on the order. Item well packaged, and did the job.

Great price and delivered when promised
Can’t be better than that

Delivery was slower than I expected but I was kept informed about progress and it arrived on the day that was promised. Overall happy!

Absolutely brilliant service from start to completion. We received our order in record time and the price was great aswell. We will definately use Mytub again and will tell our othre vendors to use them as well. Great job

Very happy.Everything went nice and smoothly. I hope to use you again in the future. Thanks for your help

SIRMADAM
THANK YOU FOR THE EMAIL. MY ORDER ARRIVED ACCORDING TO THE TIME AND DATE. EXCELLENT SERVICE.

Excellent, good communication, received in good time & the item is as per the order. Thanks.

Delivered my items in good time, but had to contact the company to ascertain the delivery day, then found out that two aeration tubes were broken, i then contacted the company who then sent replacement parts but had to wait a week, then had to contact company again to ascertain delivery date again. Was quite happy overall with service.

Effective and efficient service from start to finish regarding the product required.

Excellent service. I ordered the wrong part and they took it back without any problem.

Quick despatch, easy website to use, good comms and great value

well Twyford put me in touch with Samantha at My tub I wanted a 1500 shower bath panel sorted in 10mins it was all sorted you had this discontinued line. You saved my day I could get rid yellow bath panel,no funds to replace the shower bath. Fast delivery no problem at all .i thank you all at Mytub. You are very helpful.

Order correct and delivered on time. Delivery information given by email. Very satisfactory. Thankyou.

Best price on the net for the items I wanted and super fast delivery.
Whats not to like

Thank you for the prompt and helpful service in providing the part ordered. I shall certainly be recommending you to others and using you again.

Item was good value for money
Waiting time for delivery seemed like forever
Item was packed in a box 40 times the size with no packing value and motor had come out of its box and was bouncing around lucky no damages
I would still recommend company
But try and pick up items from stores next time

Great service from Steve who went above and beyond! Very much appreciated. Will definitely use again.

Took a while to get the part as it was not in stock and was no longer made , but was kept up to date with progress and overall a good service , Ian S

Great easy to use service 👍👍

been looking for one of these for a while, great product great price and speedy service. 10 out of 10 and many thganks

Very happy with the service I received. I was grateful for the updates about delivery as well as the phone call to ensure that the delivery address was correct.

Easy to use website, great range of product and even better had what I needed. Great communication and speedy delivery, couldn’t have been better. Many Thanks

Excellent service. Order was complete and delivered on time. When I phoned with a query reply was helpful and friendly. No further comment.

Parts delivered promptly. Exactly what I ordered. very happy with the service.

Very well executed order. Arrived with prior text notification which is such a help. Thank you very much.

Order was received yesterday and the product is great - now I know that this model is the correct one, I’ll be placing an order for more units.

Thank you

Order process very straightforward.
The two heater elements were dispatched rapidly and safely received. Could not have been better.

Excellent service. Very fast responding to my email enquiries and order was very well packaged and delivered promptly. Will definitely be using mytub as often as we are able to for future orders.

I was really pleased to be able o find the exact toilet pan I needed on your site. Your communication was excellent. The toilet arrived promptly and in perfect condition. Thank you.

Required replacement aerators for Magiglo open basket gas fire. This company had them in stock at a reasonable price in comparison to other firms. Ordered and was impressed by the customer care with continually update e mails on progress of the order. Delivery was personally carried out by the company and not by courier or post office which meant that the delicate fragile aerators had not been thrown about in transit. Good to see that in this day and age that a company still had Customer care at heart.

Excellent service from MyTub.
Pity the toilet seat does not merit such a credit. This is the forth in 10 years, they tend to crack in the middle as the rear supports dont touch the rim of wc as they are set to high.

My order was delivered promptly and correctly. I am delighted with the service!

Excellent service including pre delivery phone call to check part nos.
5 Stars!
Colin
Firecheck Limited

Product not yet installed, but received well wrapped and complete. Delivery has been quick and very good.

Only supplier for the product I wanted. Easy to order, quick delivery. Great service.

Very pleased with your helpful service and the delivered products

Very pleased with service

I used this company for the 1st time this week. The website was easy to use with accurate information of the required product . The service provided was excellent, prompt delivery and well packaged. I tried 4 local outlets without success,lucky to find MyTub.

Easy to find the product I was seeking on the MyTub website. It was helpful having the product number against which to search.
Five days including a weekend from order to delivery.
Good communication including initial notification then confirmation of delivery date and information, when requested, of an approximate delivery time.
The product looks good and I assume it will work well as our plumber had no problem fitting it.
I would recommend.

All good, especially the comms - many thanks and much obliged. Steve

Had what i needed at a good price and quick delivery

Excellent service, prompt delivery

Excellent communication from the team and found the product I needed to complete the job in my bathroom. Definitely recommend using this company.