|While Id consider buying off you again, I was disappointed that the order price quoted was not the final price charged due to what I considered rather high shipping costs.
It also took some time from placing the initial order to actually getting it. The part could probably have been sent by standard royal mail for a fraction of the cost and I would have received it just as quickly.
My only advice to improve your online business would be to investigate mail and shipping options in an effort to reduce costs to the purchaser. Just ringing a courier is never going to be the most cost effective method.
Your customer service was good and the ladies were very pleasant and responsive.
|Delivery could have been quicker, especially for price.
Prompt email response to delivery queries.
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Our infrastructure is geared up for orders over the £25, hence the free delivery.
|Thank you for sending my order and for the emails regarding its progress. The parcel was delivered to a trusted neighbours home. However the packing was so badly sealed that it had split open and all the contents were partly opened, the DIRTY bubble wrap was partly around the boxes and hanging out of the box and my neighbour - and apparently the delivery driver- were worried in case items were missing. Happily everything was undamaged and my order was complete. Im glad you stock items no-one else seems to care about. Thank you for that service.
...Mrs Irene V Turner
|recieved with thanks
|Item arrived on day stated, Polite delivery man. To busy to check item yet but am sure it is fine.
|We have received the order thank you and all looks satisfactory.
...Ray P Jones
|Very good value and prompt delivery - thank you
|Best price on the net for my item with fast, free delivery. Will definitely use again and recommend to others.
|EXCELLENT ITEM AND FIRST CLASS SERVICE THANK YOU ,A
|The products I needed were very competitively priced and I was happy with the service throughout.