On the one hand, the purchasing experience online ordering payment was fine, and the communication through the various stages trying to get a delivery date, clarifying delivery address, following up when deliveries failed to occur was very good.
However, the great let-down was the fulfilment of the order:
1 It was most disappointing, in this day and age, that a delivery date could not have been advised at the time of ordering. Most firms seem to have reasonable certainty and visibility as regards their supply chains.
2 It was also disappointing that this delivery date turned out to be TEN days after the day that the order had been placed these days, for anything other than bespoke items such as cars and furniture, its rare to have to wait longer than 3-4 working days.
3 It was even
...Adrian Brown
|
Excellent service,
And was kept informed on the progress of my order throughout the process, i will be recommending your company to other people in the future.
Thanks for all your help
James
...James Mcgarry
|
Great service
...Mrs A M Jones
|
Great service - excellent communication. Goods delivered as requested.
Many thanks
...Wayne Crickmore
|
Quick delivery and exactly as ordered. Will definitely use again.
...Robert Suckling
|
All good. great prices, fast delivery, kept well informed of delivery time and date.
...koreana
|
Required goods quickly so arrangements made for me to collect from them in when delivered to Cardiff depot, excellant customer care nice to find a company that listens to what the customer wants and helps them.
...Mr. Gareth Heath
|
Delivered promptly and in good order
...Kate Millard
|
Products received on time as projected.
...DIESEL TECHNICAL CONSULTANC
|
Faulty item replaced within days. Much appreciated.
...Yvonne Nestor-Ryan
|
£
£47.87 
