appreciated effort by on line support.
Disappointed with company not sending part in time for Friday delivery.
Appreciated effort by delivery driver on Monday.
satisfied but could do better
...A. P. B. Thompson
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Very happy with price and delivery time. When I tried to pick up at Plumb Center they did not know who you were and denied any knowledge of my order.Web site needs better search and navigation do that you can home in on each product easier.
...Andrew Nangle
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Excellent service and staff. Kept me informed each step of the way with a made-to-measure order. Answered my queries extremely quickly even before I ordered. Good prices. Will use again. Well done all round!
...Marilyn Hesslewood
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Very good products and services, but i think the website design lets you down, spend some money on making it more easier to use, for example you want a shower tray, but you have to go through 20 odd other links,
more pictures and groupings needed. too much options,
apart form the website the phones service was very good and helpfull.
...Bharat Gorasia
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Great service
...border cookers
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Order correct and delivered on time. Delivery information given by email. Very satisfactory. Thankyou.
...John Muskett
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I was very happy with the prompt delivery which was delivered on the day stated. I especially appreciated the free delivery over a certain amount. Well done.
...Nik James
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Having waited in all day I received a phone call from the carrier stating that you had sent 1 by 1 unit instead of 1 by 4 pack of water filters. Is this correct. They also state that delivery will be some time tomorrow. Apart from this problem it has been a pleasure dealing with you. I appreciate being kept informed as to order updates
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Hi Peter
I apologise for the mix up in the delivery I have contacted the branch and they assure me your order has been re-ordered. The manufacturer in error thought there was only item on your order and so only sent us one filter. The branch say they sent the one item to yourself until the others came into stock. However the 4 items have been reordered and as
...Peter D Allum
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On the one hand, the purchasing experience online ordering payment was fine, and the communication through the various stages trying to get a delivery date, clarifying delivery address, following up when deliveries failed to occur was very good.
However, the great let-down was the fulfilment of the order:
1 It was most disappointing, in this day and age, that a delivery date could not have been advised at the time of ordering. Most firms seem to have reasonable certainty and visibility as regards their supply chains.
2 It was also disappointing that this delivery date turned out to be TEN days after the day that the order had been placed these days, for anything other than bespoke items such as cars and furniture, its rare to have to wait longer than 3-4 working days.
3 It was even
...Adrian Brown
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Great item at a great price, Delivery time could be improved.
...Roger Bushnell
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£
£47.87 
