|We placed this order on 3 December but did not receive the goods finally until the third week in February. The delay seemed to be largely due to the manufacturer (Twyfords).
However, it was not evident from your website or during the ordering process that these goods were not in stock. Neither was the likelihood of such a lengthy delay in delivery made clear.
I feel this kind of issue ought to be highlighted to potential purchasers in some way.
|Well, had there not been a small hiccup I would not have discovered how helpful are your Customer Service staff [Jeanette, Rachel & Christine]. They kept in touch so I had no anxiety about what was happening and they managed to get me an equivalant item at a better price, delivered promptly. I cant comment on the quality of the new Taps - they have yet to be fitted.
Thank you. DM
|recieved seat ok now fitted good service
|good and fast service
|Great service - my order was received on the next day after ordering!
|Excellent service product arrrived on time and fittted straight away and all ok will use you again if you can supply the part
|The item arrived the day after ordering. Fast service.
|First class service. Speedy, value for money,would & will use again and again.
Many many thanks. Phil
|Delivered on confirmed date,every thing o.k.
|Next day delivery for a part for a forty year old gas fire. Very impressive.