Fast delivery of item. Not too impressed with this analyser and needed to return as faulty.
The process of getting in touch with Mytub is a bit convoluted but after one ignored email and then a phone call I was directed to email through 'My Account' This was not obvious but once sussed out led to a quick exchange and a returns form. Unfortunately you are expected to pay returns postage which on this item amounted to over £3 as it had to be recorded.
Not sure how long a replacement will take.
All in all its a bit of a pain when the item needs returning but on customer service they have been polite and helpful.
...Bernard Adams
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Pleased to receive the Wavin Actuator. The heating was installed about 2.5 years ago, and we have lived here 6 months. It had never worked properly due to being installed wrongly. It is now OK. Wavin sent me a circuit diagram, so I could diagnose the fault.
Thank you for your help.
...D. Muir
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laurie was very helpful in finding the correct part i required, which i ordered and received the next day.
Many thanks,
John
...john william barber
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Nice service and good company to deal with
...jeffrey black
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Item received exactly on time, many thanks for great service
...Ann Douglas
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more than pleased with service kept me up to date all the way, would not hesitate to shop again
...grahame mcdonald
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Excellent service and good communication. Product available same day and very competitive.
...Richard Yates
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Thank you for your help and trying to make us happy with the order! Thank you for cooperation!
Looking forward to order from you next time!
...Roxana Crisan
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Excellent service. Quite happy with the product. Delivered on the said delivered day without a delay
...Harsha Jayamanne
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On the one hand, the purchasing experience online ordering payment was fine, and the communication through the various stages trying to get a delivery date, clarifying delivery address, following up when deliveries failed to occur was very good.
However, the great let-down was the fulfilment of the order:
1 It was most disappointing, in this day and age, that a delivery date could not have been advised at the time of ordering. Most firms seem to have reasonable certainty and visibility as regards their supply chains.
2 It was also disappointing that this delivery date turned out to be TEN days after the day that the order had been placed these days, for anything other than bespoke items such as cars and furniture, its rare to have to wait longer than 3-4 working days.
3 It was even
...Adrian Brown
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£
£19931.22 
