|parts took a while to turn up but i was kept informed every step of the way, ability to pick it up from a local store was very useful, so whilst not the fastest service, my customer experience was very good.
|Why wasnt it packaged in a box It could have got damaged in transit.
------------- ------------------------- ----------------------------
This is how the goods come to us from the manufactures. As we do not use couriers services the goods are delivered with great care and no need to be packed up to withstand getting kicked around a depot.
|Very Good, all parts ordered received in good condition and when promised
|Some good, some bad: 3 estimated delivery dates came and went before my order was delivered. The comunication was good and regular and reponded to my concerns. would have been better to know what the hold was through this delay. I will use again but not for anything urgent.
|Very pleasant service - which is why we used you rather than another supplier of the same product. Very prompt and positive response to our price match request. Highly recommended.
|Many thanks for an excellent service as always.
|The order took a couple of days longer than anticipated because of delay from My Tubs supplier, but My Tub kept me informed of the status every day and the day they took delivery of it they had it delivered to us within a couple of hours. So 10 out of 10 for communications.
|Excellent service. Kept fully-informed throughout.
Regards - John Carter
|Really good communication and service. I used this company a few years ago and remain as satisfied today as then.
|We had quite a complex order, and both Karen and Deborah could not have been more helpful, even after we made changes at the last minute.