On the one hand, the purchasing experience online ordering payment was fine, and the communication through the various stages trying to get a delivery date, clarifying delivery address, following up when deliveries failed to occur was very good.
However, the great let-down was the fulfilment of the order:
1 It was most disappointing, in this day and age, that a delivery date could not have been advised at the time of ordering. Most firms seem to have reasonable certainty and visibility as regards their supply chains.
2 It was also disappointing that this delivery date turned out to be TEN days after the day that the order had been placed these days, for anything other than bespoke items such as cars and furniture, its rare to have to wait longer than 3-4 working days.
3 It was even
...Adrian Brown
|
The part supplied was the part that i expected. The price was keen, and the item was shipped within a reasonable timescale,thank you.
...alan purser
|
Excellent service, the order arrived on the advised date and the regular order progress updates were very much appreciated.
Kind Regards
Roddy MacKinnon
...R Mackinnon
|
Thanks very much parts arived just when we needed them.
...art cooling services
|
Arrives superfast and well packaged. Very pleased
...Johanna Duffy
|
Wasted two days waiting for delivery, was lucky the third time. The only thing making me considering buying from this store in the future was the very prompt and helpful customer service. Overall not a good experience.
...Adrian Cruceru
|
Excellent service. Would use MyTub again.
...Robert Williams
|
Excellent service - thermostatic cartridge arrived in three days - predicted 5 -12.
Thank you
...Geoff Anderson
|
I am very impressed with your service and will definately recommend you to my friends and my friendly
...Anne Aggiss
|
Hi
The service was good and I was able to pick up the goods as arranged. I thought it was good to be given the chance of picking up myself, and not having to pay the delivery charge. Parts were as expected - which isn't always the case with online purchases! Also the order was available quicker than expected
Nice to do business with you.
...Malcolm Kippax
|
£
£7.39 
