Everything went very OK but delivery. I placed the order and made the payment on December 23rd, 2010, with a kind request for special care since it was kind of an emergency.
I received a message advising that delivery was CONFIRMED (not estimated) on DEC 30th (refer to my order), but actual delivery took finally place on JAN 7th.
You may agree that £25.20 fee for 15 days to cross the channel (I live in Paris) is difficult to accept for me especially during such a cold winter :-(
I certainly will not renew the experience, although you have good products at very competitive prices because one can not afford to wait for 15 days to have his heater fixed during winter time.
...Raymond TOPIN
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Excellent communcation and help in finding a specialist piece of pipe. Went the extra mile to locate the item -thank you.
...andrew Long
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The part was sent very quickly and was well packaged. Unfortunately no fault of my tub, I ordered the wrong part by accident. Lets hope they take it back.
...Comfort Heating Services
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Was surprised by the lead time on our order of Twyfords bathroom furniture and sanitary ware but think this is down to Twyfords rather than MyTub. The order processing was very smooth and we preferred to receive the whole order in one delivery and on the date predicted. Delivery was on time and courteous. We especially appreciated the help of the support team to help process a return and credit of a faulty shower tray. Steve really adopted a personal touch to argue our case with Twyford and the refund was effected with minimal effort from us.
...Peter Morris
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Order successfuly and helpfully delivered.
Order apparently complete but not yet installed.
The whole process so far efficient and very satisfactory.
Thank you.
...M Purdy
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Thank you for your excellent service and delivery of our two items. We were kept informed from start to finish and the items were delivered exactly when stated. We would definitely recommend your company.
...Irene Beaumont
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very good got was advertised
and also a telphone call to them to adiveson fitting and is on and working
many thanks vic
...victor a hill - private
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Surprised to get the order delivered from a local plumbing supplier, but quick. cheap and easy to find what I wanted at MyTub
...Steve Earl
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hi there , no complaints i was very happy with the service i received . i ordered a neautalizer which was on order and would take up to 6 weeks . i think it arrived in 3 to 4 weeks . i was well informed via email of its delivery status and would like to thank all at your branch for doing a great job THANKYOU Steve
...steve jewell
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Great service, effective, efficient, helpful and very good communications. Great price and fast effective and reliable delivery service also.
Many thanks will use My Tub again in the future and will also recommend friends and family to use this Company, keep up the good work "MyTub"... :-
Stu James
...Stuart James
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£
£44.88 
