|Very good service from the first initial contact through to delivery.
Very helpful staff and extremely good product.
|after placing initial order and paying for it i was then told my item was obsolete my tub dont stock it but they said they would source my item for me which ended up costing me £25 more than mytubs original price. i feel i could have been told before payment that they dont have items in stock leaving me free to look elsewhere or they could have quoted a price items will cost you after they order them in for you first before taking your money. not as cheap as you first appear!!
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Unfortunately obsolete items do not get the price updated so will appear a great deal cheaper than the replacement product.
|THE WEBSITE WAS EASY TO USE, THE GOODS WERE EXACTLY AS DESCRIBED AND ARRIVED VERY QUICKLY. THANK-YOU
...ST DAVIDS VACATION CLUB
|No problem with My Tub.
Made a mistake and I ordered wrong WC pan but situation was handled without fuss and can you thank Rachel on your team who sorted it.
|Good service thanks - kept me advised well on status of order. Goods packaged well.
...P H Lisle
|In a word WOW. Customer Services contacted me immediately about an error I had made in ordering, which saved a lot of time and hassle obviously and my order arrived a day earlier than expected, shall defo recommend to my plumber when he arrives later. Many Thanks to all at My Tub
...mr faramarz ghatreh
|Considering the value of my item plus the fact it was of heat resistant glass, I was amazed upon collecting it from Plumb centre how poorly protected it was.
It just had one wrap of bubble wrap around it, my son collected it for me and to him because the glass was intact he signed for it.
But when I unwrapped it one of the fixing lugs was bent and I had to straighten plus the facial chrome has scratch marks on it that show in place.
I had enough hassle trying to find a replacement in the first place and could not face any more to put that right.
Had it been packed between 2 pieces of strong material I could well have received it in good condition. Not very happy.
|Excellent service, nothing else to say about it.
|Item delivered on date promised at 7am despite being during peak Christmas period. Cheers.
|Good communication,quick delivery and good value, just the service we are all looking for