Initial customer service was excellent. However despite placing the order at 9am on a Thursday and getting a confirmed delivery date of the Friday the branch that held the part somehow managed to neglect to send it either on the Thursday or Friday. If I hadnt chased the delivery Im not sure whether it would ever have been sent at all! However Jeanette in customer service did everything she could to sort out the error and we eventually received the part on the Tuesday afternoon. I asked if there was anything that could be done on the postage and they refunded it in full. Overall great telephone service but massively let down by the branchs performance.
...Jo Martin
|
Good, quick and efficient service
...Paul Lerigo
|
The courier has tried to deliver my parcel twice but despite me putting a message on the order, which you acknowledged the courier wont leave the parcel so I am still waiting!
If I was honest the whole shopping experience with mytub has been a bit of a disappointment. I was told the item was in stock yet you gave an estimated delivery date of 10 days later. However you did change this to the 1212 after I emailed you which was good of you. But now I am now in the position of having to stay in all day Monday waiting for the courier to deliver despite you noting my message that the parcel could be left.
...Ian Tate
|
After reading many of the reviews I decided to order a replacement toilet seat. Order arrived on time and I was very pleased with the item. Overall an excellent service and I would recommend.
...Hannah Evans
|
As described. Delivered on time when stated. Great Service. Will use again
...Michael Leonard
|
Excellent service. Found an item I had given up on getting from elsewhere. FANTASTIC
...Wignall
|
Good customer service. Prompt delivery.
...Peter Clothier
|
Very fast delivery. Top Ware. Top ware. Gradly again.
...Manfred Ploesch
|
The Customer service agents at My Tub were very friendly and helpful. I was glad to received prompt responses to my questions and requests. Thank you for your help!
...Marine Construction Management
|
To the mytub organization
Thanks very much to mytub for their supply of swan neck type taps which were delivered on the date as I was advised.
The taps were supplied at a very reasonable price.
So a first class service from mytub - well done.
Thanks
Donald Adie
Stepps Glasgow
...Donald Adie
|
£
£445.39 
