|Great customer service, however the web pricing on the tube is a bit misleading
...ADRIENNE TUCK MARSHALL LAND SYSTEMS
|Considering the value of my item plus the fact it was of heat resistant glass, I was amazed upon collecting it from Plumb centre how poorly protected it was.
It just had one wrap of bubble wrap around it, my son collected it for me and to him because the glass was intact he signed for it.
But when I unwrapped it one of the fixing lugs was bent and I had to straighten plus the facial chrome has scratch marks on it that show in place.
I had enough hassle trying to find a replacement in the first place and could not face any more to put that right.
Had it been packed between 2 pieces of strong material I could well have received it in good condition. Not very happy.
|While the order is NOW complete, it took far to long to deliver weeks rather than days and the price went up to boot.
Over all score for MyTub = 5 out of 10
|Althougthere was a delay in fulfilliing the order, I was kept informed on what was going on. The original part I ordered was no longer available but an alternative was provided. Thank You
...Mike Walton Property Maintenance
|Very pleased with the product, price, and delivery service. Delivery was prompt, and when I had just missed the delivery man, I phoned up and he returned within the hour, extremely impressed!
|Received geberit concealed cistern within 5 days, tried to fit Saturday and found part missing. Had to wait till Monday to advise of this missing part. I was told to leave it with customer services and they would get back to me. In the meantime I spoke to the manufacturer and received the part next day. Four days past not a word from My Tub. Well done Geberit not so well done my tub, just a call to say what was happening might have helped
|Prompt and efficient service. Goods exactly as described.
|Cannot fault your service, it was much faster than I expected, thankyou very much.
|Thank you for my delivery it arrived at Plumb base in Cardiff and has been picked up. Very fast and efficent service
|All worked-out very well, well done, thank you,