Good price, prompt delivery - excellent customer service. Ordered online and Internet problem meant I had to start my order again. Second attempt worked no problem. Within minutes I got a phone call from a charming lady who said she had noticed that I appeared to have ordered two firebacks within minutes of each other. Did I really want them both or just one I told her what had happened and she said not to worry she would sort it out and arrange to refund my card.
Great service - thank you.
Barry
...Barry Perrott
|
Great service from the human team, it was really knowledgeable, prompt and helpful….I wouldn’t, however have needed that help if the website had been more detailed and the search feature more user friendly. E.g. If 5-210 Straight Biava Multirail Brackets had:-
a Had a picture
b Explained how many were in the pack
c Described what colour they were
d Acted as the mother page for all their brackets
e The search function were more Google like – if you put Bavia, Bravia or similar into the search no suggestions are forthcoming.
Is there a process in place that improves the website to eliminate the need for each enquiry after the human team have dealt with it
...A Randall
|
Excellent service delivered on time, would order again with them.
...jon pullen - J R Pullen
|
Dear Sir
the goods have arrived. Thank You.
the only issue i have is that they took a long time to be delivered.
Yours Faithfully
Graham Blackburn
...Graham Blackburn
|
The tap cartridge was exactly what I wanted and cured the leak.
...Christopher John Cole
|
Top quality service. Swift delivery and great communication throughout. Thank you, a pleasure to deal with.
...Glenys Brearley
|
Good delivery, prompt efficient service
...Aquasolve
|
Ordered what I needed and it arrived when they said it would, no fuss.
Thank you.
...Ms English
|
Easy web site to navigate and order. Fast delivery and excellent communication on order status. Superb Customer experience and service. Definitely recommend and will use again!!
...George M Bish
|
Good service all round, technical knowledge and customer service was excellent, with on time delivery, could not ask for a better service, well done my tubs!
...Jim Miller
|
£
£14.99 
