This was my first experience with my tub and possibly my last. Firstly they made a mistake, the site shows free delivery on orders over £25 – Wrong my £120 order of boiler parts just so happened to be made up of none free delivery items and even though this was my tub’s mistake they refused to waive or refund the £7 delivery charge which almost delayed the order by a day. Next, one of the parts arrived from Plumb Centre within two days and the other parts from who knows where nearly 2 weeks later – Overall, compared with many companies on the internet these days, this one did not impress me. One final comment, when things go wrong, you can’t just hit reply in e-mail, you have to go to the site and enter details in to a special page, all a bit of a faff really.
...Ian Grosvenor
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Product is fine, only issue was address on label was a neighbours 12 not 10 so delivery was delayed. Invoice address was correct.
...Steven Dodd
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Thanks for everything. The service and updates were excellent as was the price and the product was delivered exactly at the time promised.
Well done.
...Anthony Fineberg
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Despite the problems with my order i have to say the customer service i recieved was excellent, keeping me informed every step of the way, would use you again, thanks
...Zoe Metcalfe
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Thank you for the prompt reaction by your team.
Excellent delivery speed and on time.
Many thanks.
Regards,
Mustafa Alkindi
...Mustafa Alkindi
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The boiler flue adaptor is exactly what is required to fix the flue problem as soon as the plumber gets round to it.
...James Orrey
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Excellent Service
...Yorvik Electrical Contractors Ltd
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The customer service was excellent,even though I had to request exchanging the product.The staff I dealt with couldnt have been more helpful and pleasant.Special thanks to Christine who really put herself out to help me.
...elllen mccarthy
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Very good service
Good Product
Also very good customer services,
Thank you
...Praful Ratanshi
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five star service
...nicholas browne
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£
£14.99 
