|Initial customer service was excellent. However despite placing the order at 9am on a Thursday and getting a confirmed delivery date of the Friday the branch that held the part somehow managed to neglect to send it either on the Thursday or Friday. If I hadnt chased the delivery Im not sure whether it would ever have been sent at all! However Jeanette in customer service did everything she could to sort out the error and we eventually received the part on the Tuesday afternoon. I asked if there was anything that could be done on the postage and they refunded it in full. Overall great telephone service but massively let down by the branchs performance.
As requested, Im confirming that we have collected our order.
Thank you for your very efficient service.
| service was great arrived when said it would, and fitted with no problems will certainly use this site again thank you
...MRS P A HAWTIN
|Great service - excellent communication. Goods delivered as requested.
|Most prompt and friendly when I was negotiating a different delivery address
|Bath tub was a delayed item, but you kept me informed & it did arrive when you said. Would recommend the company & use again if I needed to.
...Mrs Jane Greenhalgh
|I received the item rather late, but it arrived in good condition intact.
|Buying from MyTub was just like being in the shop for real.
All the assistants were very helpful and polite and always called me back as promised.
Delivered on the agreed date too.
Plenty of e mail updates advising on my order.
Thank you MyTub
Graham - Kelso
...Graham Redpath - FAO S Gillard Plumber co G Redpath
|The DELABIE Shower head holder in chrome metal dia. 25&32mm is now fitted and provides a robust and stylish answer for replacement shower head holders. The original abs plastic equipment failed, the replacement abs plastic failed this one now seems to be the business.
Order responses, information and prompt delivery are all well provided by MyTub. Good experience all round.
|very satisfied with the service