|On the one hand, the purchasing experience online ordering payment was fine, and the communication through the various stages trying to get a delivery date, clarifying delivery address, following up when deliveries failed to occur was very good.
However, the great let-down was the fulfilment of the order:
1 It was most disappointing, in this day and age, that a delivery date could not have been advised at the time of ordering. Most firms seem to have reasonable certainty and visibility as regards their supply chains.
2 It was also disappointing that this delivery date turned out to be TEN days after the day that the order had been placed these days, for anything other than bespoke items such as cars and furniture, its rare to have to wait longer than 3-4 working days.
3 It was even
|each time I have phoned, the lady has been most helpful.
item came on the day scheduled, but would have liked a rough guide - say perhaps before 12noon or after 12noon.
love the item, matches exactly the taps I already have.
|Very satisfied. Supplier contacted me because part of the order was going to be available a day later than expected. Good communication.
|Parts arrived this morning. Thank you for the excellent service
|Hi, Many thanks,, excellent service.
...Payne and Watkins Ltd
|Received my order as promised today
May I compliment you on your Customer Service
Christine has kept me well informed of every step of my order and I have found this most reassuring. It is very rare to get such good service - Thank you
|Your service has been excellent. The part I wanted has arrived and been fitted. Your customer service is excellent, keeping me fully informed at all stages. Thank you.
|Many thanks for your efficiency. I have collected my order from Yeovil Plumb Center this morning.
|Excellent service, good prices, great comms and fast delivery of quality products. Website a little awkward to search through, but bearable.
|Speedy delivery, good prices and a good product range too... Cant ask for much more. All around good service. Thanks.