Initial customer service was excellent. However despite placing the order at 9am on a Thursday and getting a confirmed delivery date of the Friday the branch that held the part somehow managed to neglect to send it either on the Thursday or Friday. If I hadnt chased the delivery Im not sure whether it would ever have been sent at all! However Jeanette in customer service did everything she could to sort out the error and we eventually received the part on the Tuesday afternoon. I asked if there was anything that could be done on the postage and they refunded it in full. Overall great telephone service but massively let down by the branchs performance.
...Jo Martin
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Found the service from mytub first class,
Thanks very much, will certainly use again :
...Adrian Robinson - A
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Your service was most satisfactory, and the people in your company were most helpful, especially when I was having trouble with the delivery.
thanks you very much the shower is working wonderfully.
...Lorraine Parker
sir-robert-mcalpine.com
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There is nothing negative to say about the product received. It was prompt on time.
...Diogo Fichardo
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Simple, quick and a good price plus couldnt find the goods elsewhere. Thank you
...David Iszchak
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wondeful service, my solar heating fluid arrived first thing in the morning the very next day. You cannot inprove on that. many thanks
...alan mcintyre
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Im happy to say you have provided me with an excellent service in sourcing the boiler part i needed. Two other companies had advised the part was obsolete, despite it being listed on their websites and taking payments. Im still waiting for a refund from the second company 5 days later! I phoned My Tub who checked while i was on the phone to confirm they could get the part and consequently it was with me in two days.
...George Paparestis
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corrrect part arrived on time, thx
...H W Gravell
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Super. Great communication, speedy delivery and value for money. Cant ask for more.
...Carol Norton
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Excellent service and very helpful delivery man. Will certainly do business with you again.
...Aidan Harrison
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£
£4.43 
