|Good price, but took 3 weeks to arrive. Too long!
Good communication from customer services though
|I was pleased with the product (it worked) and level of communication later into the buying process but was left disappointed with the sales tactics.
I had chosen MyTub because when I called you gave me a lead time which was shorter than my plumber had stated. We were without a shower and wanted it working as soon as possible. Your product was slightly more expensive, but explaining my situation to your salesman, I had been told that the part would definitely arrive sooner. I therefore made the decision to buy with MyTub.
I was disappointed though as once payment had been taken I was told that the lead time was beyond what my plumber had suggested...so I had paid more for no reason. I appreciate that sometimes delays occur, but I was left with the feeling that MyTub were just tryin
|i wont be using you again it took you two weeks to send par tfor the boiler has been repaired using parts from another supplyer as a gas engineer it is not possible for me to leave a boiler of for two weeks
|I have found your service well below par and your customer service terrible. The lack of awareness of where items are or when they are being delivered, no reply to repeated calls and miscommunication within your company have lead to me to cancel the entire order to days ago, and today Wolseley called to deliver items on Monday. I have communicated with too many different people and their seems to be a lack of ownership, knowledge and customer service.
it was the correct part, and thankyou for the quick and speedy postage. i will definately use you again and reccommend to my friends--but not too soon i hope!!!!!
|Very helpful staff (christine). Fast efficient service - item available for me to collect few hours after placing order.
|My Tub deliveried the seat when they said. They also sent me an email re the dimensions of the seat l had ordered as there are 2 seats which are similar, which was a nice touch. No complaints.
|Excellent service and good communication.
...Dr Andrew Dodd
|Very pleased with the amount of communication regarding my order. delivered on the estimated date and phoned 30 minutes before delivery.
Excellent service, would use again.
...MRS SANDRA WEBB
|Have received the part ordered and have fitted it. Works well so far. Thanks for the prompt service. Will use you again.