|Excellent service - communications very good
...Richard Pinker - Mr
|Unbeatable service A
|Apart from a little hicup with the invoice courriers error I believe all very efficient, thanks
...Liz Pounsett - Oakland Air Control
|Excellent service received, prompt communication throughout order process, would recommend and use again.
...Mr K J Higgs
|Very easy to order ,when problem arose very quickly sorted very pleased with service provided
...Mr Colin Paxton
|Goods arrived promptly well packaged and as ordered - thank you
|Excellent service. I have saved to "my favorites" to use again. Many thanks.
|Very good choice of products, at competitive prices, and a relatively easy-to-use website. It would be helpful if stock availability, and lead-times, were displayed in real time for all products on the website, rather than having to make an availability inquiry.
Other than that, very satisfied with your service!
...Mrs M P Cudworth
|On the one hand, the purchasing experience online ordering payment was fine, and the communication through the various stages trying to get a delivery date, clarifying delivery address, following up when deliveries failed to occur was very good.
However, the great let-down was the fulfilment of the order:
1 It was most disappointing, in this day and age, that a delivery date could not have been advised at the time of ordering. Most firms seem to have reasonable certainty and visibility as regards their supply chains.
2 It was also disappointing that this delivery date turned out to be TEN days after the day that the order had been placed these days, for anything other than bespoke items such as cars and furniture, its rare to have to wait longer than 3-4 working days.
3 It was even