We ordered three aeration tubes for our gas fire. When they arrived one of them was damaged so we contacted the supplier to explain. Within a very short time we were contacted by Steve who apologised and said that a replacement would be with us the following day which happened right on schedule. We have no complaints. Excellent service and customer care - well done!
...Alex Docherty
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Got the right product in reasonable time at a good price - Thanks,
...Mr David Beattie
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Absolutely fantastic service.
...Paul Wilson
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This was my first experience with my tub and possibly my last. Firstly they made a mistake, the site shows free delivery on orders over £25 – Wrong my £120 order of boiler parts just so happened to be made up of none free delivery items and even though this was my tub’s mistake they refused to waive or refund the £7 delivery charge which almost delayed the order by a day. Next, one of the parts arrived from Plumb Centre within two days and the other parts from who knows where nearly 2 weeks later – Overall, compared with many companies on the internet these days, this one did not impress me. One final comment, when things go wrong, you can’t just hit reply in e-mail, you have to go to the site and enter details in to a special page, all a bit of a faff really.
...Ian Grosvenor
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Excellent service. Part took a bit of time to come from the manufacturer and we had several updates so we in turn could keep our customer informed all the way.
...Robert McNamara
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BRILLIANT SERVICE!!! Kept us informed all along the way and you have helped Adlington Hall keep warm at a very crucial time for a Grade 1 listed building. Thank you and hope we do business again. Merry Christmas
...Stephen Jones
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Spot on, great service, delivered well within timescales set and was very good when I got the order wrong on-line, very responsive and corrected my error.
...Richard Page
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Efficient service, thank you
...Christine Downing
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The service and communication was absolutely top notch. Very helpful staff and would definately use again.
...M A Khan
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Excellent service overall. Spoke to Christine on phone and she was very pleasant and helpful. Also emails on updates to delivery very good
...David Lindesay
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£
£1.89 
