|2 out of the 16 items where damaged, 2 replacements arived on site within 2 days
|Easy to use website, good value for money and a prompt delivery service.
|Good Service, I was able to identify the correct part and they arrived promptly
|Excellent service. Quick and efficient. Thank you.
|Great Service. Particularly liked being kept in touch regarding delivery date
|Rachel was excellent in proactively tracking down the part we required before any other company could get it to us. She was a pleasure to deal with and demonstrated excellent customer service, a skill that is unfortunately so hard to find these days. Thanks Rachel.
|the two thermocouples arrived quickly and safely
|Excellent communication system - my order had quite a number of lines on it so several deliveries.
My only small criticism is with the plumb centre order picking - all small items were just dumped into one big plastic bag, thus a large number of pipe fittings, inserts of various sizes etc all loose together in one bag. When we de-kitted and checked the contents to the delivery note there were a couple of shortages.
Again, comms with yourselves was very good during process. Issue resolved as I just walked up to the plumb centre branch and picked up the shortages.
Otherwise, will certainly recommend mytub in the future and likely use yourselves again.
|Most impressed with your customer service. I was immediately informed of the anticipated delivery date and regularly updated. Item arrived safely on the expected day. Many thanks - I only wish other companies were as good
|Arrived in good time, thanks.
Will use you again in the future!