Initial customer service was excellent. However despite placing the order at 9am on a Thursday and getting a confirmed delivery date of the Friday the branch that held the part somehow managed to neglect to send it either on the Thursday or Friday. If I hadnt chased the delivery Im not sure whether it would ever have been sent at all! However Jeanette in customer service did everything she could to sort out the error and we eventually received the part on the Tuesday afternoon. I asked if there was anything that could be done on the postage and they refunded it in full. Overall great telephone service but massively let down by the branchs performance.
...Jo Martin
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The courier has tried to deliver my parcel twice but despite me putting a message on the order, which you acknowledged the courier wont leave the parcel so I am still waiting!
If I was honest the whole shopping experience with mytub has been a bit of a disappointment. I was told the item was in stock yet you gave an estimated delivery date of 10 days later. However you did change this to the 1212 after I emailed you which was good of you. But now I am now in the position of having to stay in all day Monday waiting for the courier to deliver despite you noting my message that the parcel could be left.
...Ian Tate
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Put simply, outstanding.
Special order of imperial sized radiator, on a 5 week lead time, delivered within 3 days of placing order.
Thank you
...MR TIMOTHY WILLIAMS
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corrrect part arrived on time, thx
...H W Gravell
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It was unfortunate that the first delivery of my item was lost in transit but full marks to myTub as they kept in helpful communication with me and sent a replacement item shortly after me reporting the non-delivery. I thoroughly recommend this company for their efficient and friendly service.
...Keith Richards
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Thanks for a great service, yet again!
...ELCCH
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Fast delivery and great price will use again. Thx
...John Sim
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I selected your services based on your communications access having experienced another supplier with no phone access and very slow email response.
...Stephen Watts
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Good price, long wait for goods. Updated often why the goods were delayed.
...David McColl
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Thank you - bath waste received on specified day, communication about delivery was good and free delivery is always a bonus !
...Claire Greengrass
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£
£53.31 
