|Apart from the very late delivery, which I know was beyond My Tubs control thanks UK Mail, I know it’s a busy time of year but “Next Day” delivery was a full two days late otherwise My Tubs regular communications with me and chasing UK Mail to deliver before Christmas, were spot on. A very big thanks to Rachel, she was marvellous.
|The pump supplied is the wrong one, waiting for it to be collected and the correct one supplied.
|Initial customer service was excellent. However despite placing the order at 9am on a Thursday and getting a confirmed delivery date of the Friday the branch that held the part somehow managed to neglect to send it either on the Thursday or Friday. If I hadnt chased the delivery Im not sure whether it would ever have been sent at all! However Jeanette in customer service did everything she could to sort out the error and we eventually received the part on the Tuesday afternoon. I asked if there was anything that could be done on the postage and they refunded it in full. Overall great telephone service but massively let down by the branchs performance.
|The toilet seat was of top quality and delivered promptly. I shall deal with you again !
...Prof Maurice Shutler
|Service is top notch could not of done any better thank you
...keith Thompson - Mace
|first time user,very good service,competitive price,received 31111
...Stan Dooley plhtg
|Excellent prompt service and very good communication.
...Chris Willis - Chris Willis Contract Services
|thanks for getting the order to me. Odering was easy, updates were informative and delivery dates met
|GREAT SERVICE AND PROMPT DELIVERY.....
...Yorvik Electrical Contractors Ltd