|The boiler flue part I ordered from mytub arrived by courier on the promised day and time. However, when I opened the box on the evening I found the part was damaged. As I had not checked the part when it was delivered I was expecting a lot of hassle to get it changed. However, how wrong can you be After just one e-mail to notify mytub of the damage they quickly resolved the issue by delivering a replacement part to me and arranging for the courier to pick up the damaged part, and all this on the day before a bank holiday weekend! Due to their brilliant after sales service and good prices I will use this company for all my future plumbing needs. Companies who treat their customers like this deserve to succeed. Give them a try, Im sure you wont be disappointed.
|The service was good. It came when you said it would and the response to my order was fast.
Sadly it did take 3 weeks to get it here, which did seem a very long time and will mean if I need it in a hurry Ill look for another supplier.
|Received a bulkhead valve for my old Worcester boiler at a competitive price and delivered as promised.
|Really good service - quick and good product. Will use mytub again.
...Mrs Rita Livermore
|Despite the problems with my order i have to say the customer service i recieved was excellent, keeping me informed every step of the way, would use you again, thanks
|Very prompt and efficient service
|thanks very much arrived in good time now we have a hot shower :O))))
|very good communication with fast response to all E mails sort problem very quickly with no fuss, would use again and recommend to friends
|Service was very good
and I was kept informed of delivery updates.
Though I think they where let down by
|very happy with product that arrived on time
...Foxhaven Design Ltd