|First impression counts! I telephoned this company to enquire if they could supply me with a high efficiency, fast recovery Grade 1 copper Cylinder with 28mm coil, constructed for thicker copper sheet 1.7mm2mm rather than normally produced copper thickness cylinders.
The company representative who took my initial enquiry was very competent, quick to grasp what I wanted, he suggested options for me to consider, then rang me back within an hour to provide me with a detailed quotation inclusive of delivery. I accepted the quotation and asked for representatives to contact me to arrange payment, and subsequently provide me with prior notification of the delivery date.
The entire process from my first call, and subsequent communications were with the same company representative througho
|Exceptionally efficient : web site order to delivery
|You have cancelled my order without explaining why
|Prompt service & delivery, very pleased with product good value/well made.
|Great price, great item replacement toilet cistern, great comms, recommended!
|good service you kept us up to date with our delivery and you staff were very helpful l thanks
|very slick . An email at every stage of the transaction. Excellent communication from order thro delivery.
|Parts arrived this morning. Thank you for the excellent service
|Sent the wrong part 4 days after scheduled delivery date - not so good so far!
|The item wasnt delivered when they said it would be but once I queried it, the communnication was spot on from there and they were very apologetic and i now have a working toilet again so cant complain too much!!