Initial customer service was excellent. However despite placing the order at 9am on a Thursday and getting a confirmed delivery date of the Friday the branch that held the part somehow managed to neglect to send it either on the Thursday or Friday. If I hadnt chased the delivery Im not sure whether it would ever have been sent at all! However Jeanette in customer service did everything she could to sort out the error and we eventually received the part on the Tuesday afternoon. I asked if there was anything that could be done on the postage and they refunded it in full. Overall great telephone service but massively let down by the branchs performance.
...Jo Martin
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Great price and delivered when promised
Can’t be better than that
...Bob
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Amazing range of spares and the only site I could find that had the item I needed in stock. Good service and prompt delivery. My only gripe was that the delivery charge seemed a bit heavy but if you need the part you pay the price.
Thanks for your help
...Keith Hayter
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Excellent service, although delayed we were notified by email throughout the process.
...Judith Peachey
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Fantastic service and really helpful chasing down delivery
...Simon Macpherson
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Hi,
The items look great but as yet not installed. Cant fault My tub for communication and service. Would use again if needed.
...Mrs Daphne Payne
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Excellent quality and intact order, would order from this company again,thank you
...Anthony Wood
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good comunication and reqular updates. reasonably quick delivery.
...Arthur McKay limited
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Good comunication but no dilivery on time.
------------- ------------------------- -------------
Dear Sahid
As this item is made to order from the manufacture, there is no stock kept anywhere and we were unfortunately in the hands of the manufacture to give an accurate lead time.
Sorry for the inconvenience.
Regards
MyTub
...Sahid Nan
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Thank you I received my order in double quick time a very professional service and Im sure I will be using you again..
...tony cadwallader
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£
£5.57 
