|Hi, Im sorry but I am not very impressed with the speed of your service.
I placed my order on the 18th October, I had a totally different part delivered last week even though the paperwork had the right part description on it. I phoned the number on the delivery note and I was told the correct part would come the next day - it didnt, & it didnt come the day after that either so I phoned again and was told they had to re-order and it would be with me by Monday this week - it wasnt, I waited until Thursday and had to phone them again - the part is in the warehouse and apparently it will be with me tomorrow!
What looked like a good value product has caused me to phone my customer three times to explain the delay and call your supplied three times so far at peak rate to find out what is ha
...Mr T J COOPER
|First class to deal with. Great comms from Christine and part arrived on schedule. Definitely use my TUB again. Highly recommended
|Good communications, keft informed of order status. Delivered on time.
...David Gunn - Truma UK
|Very satisfactory. Will use you again.
|Initial customer service was excellent. However despite placing the order at 9am on a Thursday and getting a confirmed delivery date of the Friday the branch that held the part somehow managed to neglect to send it either on the Thursday or Friday. If I hadnt chased the delivery Im not sure whether it would ever have been sent at all! However Jeanette in customer service did everything she could to sort out the error and we eventually received the part on the Tuesday afternoon. I asked if there was anything that could be done on the postage and they refunded it in full. Overall great telephone service but massively let down by the branchs performance.
Would consider purchasing again.
|Good service, goods arrived on time.
...Richard G Naden
|Excellent personal service with regular communication.
Really impressed by the trouble the team went to for my small order.
|Great service at reasonable price.
...Colin Mendelowitz - CJMPM Limited
|Excellent service, arrived as advised.