|After trawling through their website, I eventually found what I ordered. I was instructed to E-mail them to obtain a delivery date. They responded that they no longer stocked that product. However, they offered a similar product. I placed my order. Jeannette and Christine were very helpful. My product was delivered after a few days but it was the wrong size. It took longer than the 3-5 working days advertised.
Both the plumber and tiler had begun working on the en-suite and we thought that we would have to wait a few days for the door but the assistant, Christine very quickly dealt with the issue, ordered the replacement, which arrived the next day. This meant that the plumber and tiler were able to complete the job without delay. Thank you Jeannette and Christine, in my mind you are bo
|Service was excellent, thank you.
|Excellent service thank you very much for sending so quickly. You have saved us having to have a new boiler. Would certainly recommend your services.
|Really please with the service I received.
...Southwood Mechanical Ltd
|No problems with purchase would use again and would certainly recommend
|the worst delivery service I have ever come across it took you six week s then you broke one and then i had to wait another two weeks
would never use you again
|Product arrived in good condition. Speedy service, exceptional customer service. Easy delivery or pick up. Very happy.
|Cusomter service is great. I ordered a part needing it to be shipped to the US and the customer service team quickly got the part to me and kept me inofmed of my order throughout the process. Unfortunately, through no fault of the MYTub team, the part did not fit. For those ordering parts from the US verify the OD verses the ID of the fittings. I ordered a 50mm push fitting coupling and got exactly what I ordered. The coupling is apparently measured by the OD and I needed a push fit coupling to fit a 2" 50mm ABS pipe. In the US that would be 2" 50mm ID and about 54mm OD. Lesson learned.
|Many thanks for an excellent service as always.
|Delivery as expected and good communication.
However, long delivery time of 2 to 3 weeks.