Initial customer service was excellent. However despite placing the order at 9am on a Thursday and getting a confirmed delivery date of the Friday the branch that held the part somehow managed to neglect to send it either on the Thursday or Friday. If I hadnt chased the delivery Im not sure whether it would ever have been sent at all! However Jeanette in customer service did everything she could to sort out the error and we eventually received the part on the Tuesday afternoon. I asked if there was anything that could be done on the postage and they refunded it in full. Overall great telephone service but massively let down by the branchs performance.
...Jo Martin
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You had the exact part for an old model fire which was great, and from order to delivery was only a few days. Again, well done. The only thing that I struggled with, was the option of collecting from an outlet, of which I think were 755 places. I couldnt find the locations anywhere. Perhaps for trade only All in all great service and would use you again
...John Greig
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The valve we ordered seems fine- though we havent had it fitted yet. The price was good- though it did take around three months to arrive- so its a good job we werent in a hurry! At least the e-mails kept us informed, which was helpful.
...Andrew Taylor
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Made an extra effort to find an item that was no longer available from the manufacturer and provided me with a resonable idea as to the time of delivery. An all round excellent service.
...Neil jaques
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The price of the tap was very competitive and delivery was quick.
A for Customer Service.
...Stephen Wright
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Good quick service, exactly what I orderded. Easy to access the website site. Thank you.
...LYNDA SQUIRES
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Thank you for your service. Unfortunately I misunderstood the web page and placed the order for what I assumed was a concealed cistern complete with lever, when it was for the lever only. I now wish to return same. The delay since receiving the item is due to me being abroad for the last week. The box has remained unopened.
I look forward to your reply.
Ken Smith
...Ken Smith
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Excellent service and communication throughout.
I will certainly use MyTub again if I need to.
Highly recommended.
...Warren Gilbert
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Very good to deal with, kept me up to date with the ongoing progress of the order.
Would definitely use the company again.
...Robert Kirk
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order was fine...exactly what was expected.
...c farmer
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£
£172.39 
