|we are thoroughly disappointed with the service we have received. the order took a very long time to arrive, when it eventually did the number of parts we ordered was wrong. after complaining about a missing part it arrived the next day which leads to the question why did they take so long to arrive in the first place. the price is very good for the parts we wanted but the service let you down and I dont think we will be using you again.
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Dear Mr Skipper
Good day, I can only apologize for the errors. We have spoken to that area of supply chain. This is very rare.
Laurie - MyTub
|Excellent and reliable service.
...Edinburgh Marriott Hotel
|Good Price and good advice quick post 10 out of 10 thank you
...Anthony J Moore
|The shower head took quite a while to arrive but it is a fantastic shower head and I would highly recommend it. Just make sure you have a good amount of pressure for it.
|Although the Cartridge was expensive , but could not get the same anywhere else, had too buy it, but the time it took to receive it was very acceptable. Have not fitted it yet but I am sure it will be fine. I probably could have got a nrew tap cheaper but buying the cartridge saves all the hassle. Would us MyTub again.
|Superb, thanks. Very customer centric. My son discovered a broken toilet seat on a Tuesday Morning. I found a replacement seat with you via web and it was with me and fitted by Thursday. Very good service and at a very competitive price. Your regular email updates re order status is an excellent idea. Customer service is all about managing expectation and your have performed admirably. Surely you are best in class.
|Excellent service really helpful with issues and put the customer first
...Mr kevin duddy
|This was a really excellent service. Parts were delivered for collection very quickly and the phone support was polite, efficient and helpful.
|I would highly recommend buying from this site. I bought a spare oven part and it arrived in 2 days with all fittings, instructions and metal bars already glued on. Great service and would definately use again
|Excellent service. Emails answered in a very efficient manner. Expensive delivery charges! Overall a really easy to use and well laid out web site.
Thank you Mr Cuthbertson.
We have now changed the delivery charge structure.
...Bob Cuthbertson www.esp.co.uk