|On the one hand, the purchasing experience online ordering payment was fine, and the communication through the various stages trying to get a delivery date, clarifying delivery address, following up when deliveries failed to occur was very good.
However, the great let-down was the fulfilment of the order:
1 It was most disappointing, in this day and age, that a delivery date could not have been advised at the time of ordering. Most firms seem to have reasonable certainty and visibility as regards their supply chains.
2 It was also disappointing that this delivery date turned out to be TEN days after the day that the order had been placed these days, for anything other than bespoke items such as cars and furniture, its rare to have to wait longer than 3-4 working days.
3 It was even
|Very good service, even when I forgot to order a basin to go with the vanity unit they got it delivered in a few days. would use them again.
|A really great service. Very competitive price, and quickly delivered.
|Products at a good price, but painfully slow delivery by todays standards for easy to source items.
...Reid Carter Wilson
|Shower part arrived on the day My Tub quoted, works fine, good to have hot water again.
|Excellent service. Helped to identify product from a photograph. Then easy ordering and delivery.
|One part out of stock so a short delay, but great comms and great prices. Thank you !
|Very responsive service. My only criticism is that when I went to your agent to pick up the items, I was told that I could have saved several pounds (in fact the cost of the petrol for the journey plus some more) if I had ordered directly from them. A lesson for next time!
|Delivery a day earlier than estimated but cost was ridiculous as it was a special order. I will not do that again.
...charles coulson - Charles Coulson
|Yes I have now received my motorised valve but not without a hic up ! I appears that some where alone the process of sending me the valve my delivery address was manually transferred or maybe read from a post code. I gave you the address of Bucksburn Academy and the package was addressed Bucksburn Clinic. I was good fortune that you put my mobile phone number on the parcel and some kind health visitor called it!
Any how I am pleased with the valve and will not hesitate to use you again because your pricing is good and the delivery is quick potentially!.