the water heater arrived yesterday with major parts missing the metal casing is scratched and dented - the box that it arrived in was very battered and looked like it had been opened and resealed. rang mytub straight away and was told that I would be sent a returns label to return the damaged goods, but I do hope a replacement water heater is also on its way.
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Hello
We are very sorry for any inconvenience, a new unit is being sent out today to you.
Regards
MyTub
...langley grammar school
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One of the best companies to deal with, lots of information, kept me in touch all the way regarding delivery.
...Madeline Collin
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Good service, some glitches on the web site – account not behaving properly – but a very welcome quick response to sort things out.
Overall, positive and friendly.
...Paul Beardmore
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excellent all round, nice price and delivered promptly.
...Ian Tomkinson
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excellent service would highly recommend using this company
...Jennette Bradbury
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Fantastic customer service, highly recommended
...Tim Loud
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Delevery took a very long time
...Barry CampbellTaylor
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Overall, a not very good experience, admittedly dealing with a tricky problem. Let me first say though that the staff I corresponded with were absolutely first rate- a credit to you.
Having said that, It took over two months to locate and ship the part I was looking for, despite having been promised it would be delivered much earlier. Also, the punitive shipping charges meant it was nearly as cheap to buy two as one- so I did. I guess this means you do not want small bits of business.
Finally, and not really your fault, the part I was sent was not a copy of what I was trying to replace. It looks like the supplier has tried to produce a universal part to replace many minor variations on the same theme that have been produced over the years. It did not fit. Only through the applicatio
...David Pawson
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Very prompt service. The only thing there was not an invoice in the box.
...Elizabeth Logan
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Thanks for being so prompt and you keeping to you delivery time, I will be using you again.
...Anthony Liverpool
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£
£17.67 
