|Excellent service, well packaged and as described. Great communications throughout. Will definitely use mytub again and recommend to others.
|I have been really impressed with your service. You provided the correct manufacturers parts for a much better price than other on-line stores which I picked up at my local plumb centre. I will certainly be using you again.
The only thing that I found confusing was arranging to collect which should have been available without delivery charge. Im sure that you could improve this option on your website as despite me phoning for assistance and being assured that I would not be charged for delivery - I was charged. Can you confirm why
Kind regards & thanks, Alan
------------- ------------------------- -----------------
Sorry for the confusion, you should not have been charged for the delivery and it is getting refunded to you now.
|Considering the value of my item plus the fact it was of heat resistant glass, I was amazed upon collecting it from Plumb centre how poorly protected it was.
It just had one wrap of bubble wrap around it, my son collected it for me and to him because the glass was intact he signed for it.
But when I unwrapped it one of the fixing lugs was bent and I had to straighten plus the facial chrome has scratch marks on it that show in place.
I had enough hassle trying to find a replacement in the first place and could not face any more to put that right.
Had it been packed between 2 pieces of strong material I could well have received it in good condition. Not very happy.
|Good service, my order arrived on time. Following a query regarding a replacement item the staff member I spoke to was very helpful.
...M E Theeman
|excellent service agents also very helpful thanks.
...MR LAMI EL-NAKIB
|Excellent service very fast delivery and all for a very reasonable price
|Excellent service.goods received in a very good condition with nice.packaging
...LAO YUEN NING
|The order was delivered in order. Thank you for your cooperation.
|great fast delivery kept me updated with emails and even had a phone call to state what time ! well done folks keep up the hard work
|I got the item okay - very prompt - and the courier did not seem to need a signature so put it through the letterbox as I had asked. Thank you.
...S T Paterson