|ordered two parts one was wrong when delivered. Phoned office they ordered correct part and it was delivered next day. Things do go wrong and it shows how good a company is in how they put it right in this case top marks. Will use MyTub again Great Service.
...Mr Eric Cantrill
|Dear Sirs , I ordered two springs but only received one . Would you please supply the second spring , as ordered . Many thanks . DM Fenn .
...Mr D.M. Fenn
|Thermocouple was fine but I thought the package & post costs of £5.99 could be better, I am sure you could improve on it.
|Thanks for the e-mails keeping me in touch with my order,and for your quick delivery!
|Very good service but I did not receive all I need for my gas fire. I thought I had ordered a complete set of replacement coals but I only have the loose coals and no fitted coals for front, back and sides of fire. Do I need another order no. for these The fire is on the front of a Baxi back boiler no. 0579299 described by gas engineer as 9 plus years old. I have recently moved into house. Thank you in anticipation of your help, Bruce Powell.
...REV. B. POWELL
|I found your service excellent, the part I ordered was out of date and your web site did take my money without telling me this. But it was picked up and dealt with by your team. Ive now ordered a new PCB but unfortualty gone else where, after talking to one of your sales people. Most of your competitors prices where between Â£141 and Â£149 before VAT and yours was Â£181. I would have paid Â£150 becuase I liked your service so much.
JAva and Jazz LTd
...John Gallagher - Java and Jazz ltd
|The price and service were good, though the dealy from placing the order to delivery was rather long (several weeks). In practice it didn't matter in this case, but normally I woudl not have wanted to wait so long.
|Unit received as described, within time frame stated.
|great service . got my order easily
|Thank you for the prompt and accurate delivery of the items ordered. The process has been free of any bother and the items are exactly as required.