|Very helpful responses, good communication and prompt delivery of product which needed extensive sourcing.
The first thing that went wrong was that the delivery date was shown to be very quick (which is why you got the order) - it was only when i had actually ordered the item that you subsequently informed me of the true delivery date, which was too far ahead to be of any use to us as we needed the toilet fixed before New Year's Eve as it was my birthday and we were having a party.
However luckily i rang and spoke to Laurie who was extremely polite and helpful and he took the trouble to check with the supplier for me if the item was in stock (which it was) and then arranged for the item to be delivered very very quickly. He deserves a medal as we were then able to fix the problem. He also took the trouble to wish me a happy birthday, which was above and beyond the call of duty.
|Excellent personal service with regular communication.
Really impressed by the trouble the team went to for my small order.
|Excellent service. Good communication re order progress, product delivered to neighbour as instructed, correct product received. 100% happy bunny!
|Great price, great item replacement toilet cistern, great comms, recommended!
|Kept informed all the time, correct item delivered on time and a good price. Thank you
|I was very happy with the items and found the customer service to be too a very high standard.
I would use this company again when required.
|knowledgable and helpfull staff and delivered as per instruction v.good!
|Service excellent, wwas kept informed of progress. Product delivered at time stated. Product delivered undamaged. Useful feature on web site: estimated delivery date and it was correctly estimated.
|thank you very quick and proffesional perfect service and contact