I have been really impressed with your service. You provided the correct manufacturers parts for a much better price than other on-line stores which I picked up at my local plumb centre. I will certainly be using you again.
The only thing that I found confusing was arranging to collect which should have been available without delivery charge. Im sure that you could improve this option on your website as despite me phoning for assistance and being assured that I would not be charged for delivery - I was charged. Can you confirm why
Kind regards & thanks, Alan
------------- ------------------------- -----------------
Hi Alan
Sorry for the confusion, you should not have been charged for the delivery and it is getting refunded to you now.
Regards
MyTub
...ELCCH
|
Very good service
Good Product
Also very good customer services,
Thank you
...Praful Ratanshi
|
Very prompt delivery and goods at the right price
...John Humphries
|
I found My Tub website easy to use to place my order they kept me informed until my order was delivered very efficient
...Sylvia Lanchester
|
Great Service, Good Communication, Thanks
...colin ryan
|
I placed my order yesterday at 17.43 and recieved the goods early this morning.as a retired purchasing manager I can only comment on what an excellent service
...John Watson
|
Our initial order was mislaid by the carrier and therefore arrived later than predicted. However I have been very impressed by your handling of the whole matter. Prompt action and excellent feedback. Well done.
...Brian Sydney Lawson
|
Excellent, good communication, received in good time & the item is as per the order. Thanks.
...David Cook
|
I received my order, yesterday lunch time at around 12pm. I must say that I feel a little let down as I placed my order on the 281112 and didnt hear back from you until the 141212 to say that the complete order was not in stock and would not be until January. I asked you to go ahead with the order as you had already taken the money from my account. I then had an email on the 171212 saying that the order will be in by the 070113 only to be told again that the order wouldnt be in until the 210113. I understand that this is not your fault but i would have preferred it if you could have let me know a couple of days after I placed my order that the order was not in stock as my customer was left without a shower for nearly two months.
...Peter Downey
|
Yes I have my order, great service with the order and delivery.
...John Cleeves
|
£
£137.98 
