|Very prompt service - delivered when expected and all in tact!
Many thanks and much appreciated.
|I inquired about the Matrix for a Focal Point gas fire as I wasn't sure if it was the correct one and kindly MYtub assistants enquired for me to Focal Point to make sure it was the correct part. I then ordered the part and could trace its progress on Mytubs web site, which I found very useful. Mytub kept me up to date on the order through emails also. I quickly received the part via a courier which was very well packaged as the parts were delicate and were in perfect condition. Thank you Mytub.
|good system that kept me up to date. Nice to do business with you.
|Very impressed with the level of service, will definitely use again
|Good communication about progress of the order. Tank received on the expected day, thanks.
|Although the items were not in stock bummer!, the MyTub ladies did their very best to get them to me as soon as possible. Many thanks ladies!!
...J J A VAN WEERELD
|I ordered connectors for taps from my Tub as they offered the best online price. My order took approximately a month to arrive presumably as the parts had to be ordered from Germany. They arrived safely. I was not in a rush so the time taken until delivery was not an issue. I was informed of the delayed delivery date. I would use my tub again.
|I found the whole experience of ordering form you very efficient. The order confirmation, updates and delivery were all sufficiently detailed and prompt. Packaging was adequate and the delivery operative polite and well presented.
|Delivery slower than a lot of on-line companies but that didnt matter. However, I was promised to be advised of an am or pm slot when the delivery date was known but I had to request this.
All in all though, I received what I ordered and it was delivered on the day and at the time I was advised and it was easy to get in touch as the email link takes you direct to the correct page every time - not like some where you then have to log in and then find out where they want you to go.
|Excellent service. Part took a bit of time to come from the manufacturer and we had several updates so we in turn could keep our customer informed all the way.