|I'm happy to give you feedback as requested, here goes...
Order process - spot on, very helpful lady at the 'my tub' end made the initial purchase very simple
Order delivery - complete disaster, I rang 'my tub' to enquire after the delivery as the confirmed delivery date had been missed. Jeanette was surprosed to hear this as you had confirmation of signed delivery.
I followed through with a call to the Kettering Plumb centre who also said it had been delivered - all very good but it had been delivered to the wrong address !
The plumb centre driver had delivered the item to Kettering hospital , obtained a signature and closed the job down. If I had not placed an enquiry call the whole thing would have been left as a complete purchase/delivery
The chaps at the plumb cent
|You have a great service and offer very reasonable prices on hard-to-find items.
|Thanks for the e-mails keeping me in touch with my order,and for your quick delivery!
|Excellent service throughout with good communication re delivery. Correct product delivered promptly within two days of order.
|Fantastic service. Thanks so much.
...Ms Sophia Ioannou
|Many thanks for an excellent service and very efficient customer relations.
|The price was good but the service was some of the worst I have had shopping on line. One broken promise after another. If I had not progressed the order by phone I would probably still be waiting!
You need to get your act together, I will never use Mytub again.
Still convinced you write the rave reviews yourself.
Good afternoon, I am very sorry for your experience.
No excuses, all I can see looking at the order is we chased this up with the
manufacture a lot. We gave up & got in from another branch which meant it
had to go through several sets of hands.
I am really sorry we did not keep you informed as we should have and normaly do.
|Great service. Ordering process very good in that always told where are in the process.
Could do with a time slot re delivery rather than just a day.
|A little hiccup with the delivery, however it was sorted out within an hour.
Product is exactly what I ordered and at a good price
Thank you and yes I would shop with you again
|Arrived as ordered very satisfied,also good customer helpline,happy to recommend.