|Good value, good delivery costs, a little long wait though.
|With my order you stated that some of the items were obsolete. You suggested an alternative form your vast stock. These items not only fitted but were also cheaper. I received them in your started time frame. Thank you.
|Efficient service. When I called with a query regarding delivery I was provided with very helpful information by a pleasant member of staff.
|It took just over a week to receive the item, which is quite slow, but the frequent email updates were valuable.
|All worked-out very well, well done, thank you,
|The order was dlayed by lack of stock but i was kept fully informed. Very satisfactory
|I am a bit disappointed if I am honest, If the delivery date was shown to me before I paid, it wasnt obvious enough because I didnt see it. Had I realised it would take 5 or 6 days i.e. you probably didnt have it in stock I would have gone else where.
Added to that, when the delivery driver arrived he didnt waste any time trying to find anyone, there were at least 4 people here at the time, so he didnt leave it in the porch I dont remember seeing a delivery instruction box on the order page either Consequently I had to drive to Hexham to collect it, but the item was still on the van from the day before , so I had to wait until after 3:30pm to get it.
These are two separate problems, each understandable. however together its not great. If you would like more feedback and ideas you are we
...Southlands Farm Cottages
|Good communication and very quick delivery. Will definitely order again.
|Excellent service, goods arrived early
|great customer service as always kept informed buy email of when delivery would be made.
will always use my tub again as my first choice next time
...steve fiddes - rexel