On the one hand, the purchasing experience online ordering payment was fine, and the communication through the various stages trying to get a delivery date, clarifying delivery address, following up when deliveries failed to occur was very good.
However, the great let-down was the fulfilment of the order:
1 It was most disappointing, in this day and age, that a delivery date could not have been advised at the time of ordering. Most firms seem to have reasonable certainty and visibility as regards their supply chains.
2 It was also disappointing that this delivery date turned out to be TEN days after the day that the order had been placed these days, for anything other than bespoke items such as cars and furniture, its rare to have to wait longer than 3-4 working days.
3 It was even
...Adrian Brown
|
Good service, very good prices. Quick and easy process. local delivery co a little evasive and haphazzard but will definately use My Tub again
...James A Cooper
|
Great service. Picked up on my comment in the order about urgency of the order and then contacted me to offer an express delivery service which meant that I received the order on the date required. Very helpful service.
...Chris Waters
|
I was pleased to find this shower rose as I had some difficulty in replacing the old one which was badly affected by hard water scale.
...Vic Cocker
|
Great service. Fast and efficient. However, the box the item arrived in was 10 times bigger than the item. The item was marked “fragile” - but there was no packing in the box to prevent it banging about inside it. Photo available if wanted.
...Sheila Miller
|
Excellent and reliable service.
...Edinburgh Marriott Hotel
|
I was very impressed with the speedy delivery of the toilet seat we ordered, and the notification by email of the confirmation and despatch of the order. Would definitely recommend mytub.
...Jenny Ball
|
Communication was excellent and although the part was obsolete, every effort was made to fulfil the order.
...Paul McSparron
|
Excellent service throughout. Including availability information, order processing, delivery and then resolving a problem caused by me ordering the wrong item by mistake and then arranging the return and supply of the replacement promptly.
...Philip Ford
|
Handled by order very well, even though had to sourced elsewhere
...Anthony Reading
|
£
£17.67 
